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{
Customer Support
}|
Omnistar Live is a
HelpExpress, a web-based
Marshelp is a powerful and
A fast and easy way to enable
comprhensive Customer
helpdesk based on tickets to
flexible web based help desk
Live Support on your site.
Relationship Management
cut your company costs and
that helps a company expand
You simply copy and paste
solution that gives you the
boost your technicians’
its internet presence by
simple HTML code directly
ability to communicate with
efficiency. Features
increasing interactivity on
into your webpage's and
anyone coming to your web
include: graph reports,
its site. The solution is a
begin providing Live Support.
site in real time. In
assign technicians,
cost effective method of
addition to supporting your
technician notification,
customer support that
clients and site visitors in
advanced printing, live
resolves, manages and tracks
real time, Omnistar Live
support, knowledge base,
customer sales or service
also provides help desk
area control and much more.
issues on the website
trouble ticket tracking and
Ongoing updates at no extra
without the hassles usually
a customizable and
cost.
involved in performing such
searchable knowledge base.
tasks, such as transaction
The remotely hosted version
and communication costs,
is $24.95/operator and the
while at the same time
installable server version
allowing customers to get
is $99.95/year.
the sales or service support
they need as and when they
need it.
Date: Jan, 21 2002 Date: Feb, 21 2003 Date: Nov, 11 2002 Date: Oct, 15 2002 |
|
Fully automated Web based
A multi-user, multi-operator,
Enhance your Customer Support
ChatAnywhere is a completely
help desk service. Features:
multi-department live
immediatly. Handling support
hosted application that
unique ticket number
support chat system that
inefficiently results in
allows you to provide live
assigned to every request,
allows the operators of the
lost customers - without
sales chat, voice/video
unlimited forwarding for
websites to monitor their
knowing why. This product
conferencing, and web based
escalation and additional
visitors as they are
was developed to offer any
presentations. ChatAnywhere
info requests, chat style
browsing the site and
sized company an easy,
is completely web based and
comments to facilitate
proactively open a chat
efficient, and cost
requires zero software,
internal correspondence,
session with the visitor.
effective way to handle
downloads, or plug-ins to be
automated FAQ maintenance,
Other features include
customer support on your
installed on your operator
templates based
referer tracking, page
website. You have the
station or web server.
customization, easy setup
tracking, chat notification,
ability to add unlimited
and more.
user is typing message,
support techs to the system,
multiple chat sessions,
unique ticket tracking and
sound alert, leave a message
post tracking systems, staff
if offline, push urls, quick
ratings et al. Full
responses, and multiple
Statistics for your
operators.
SupportClient to keep track
of posting, activity,
customer satisfaction,
customer retention, and a
lot more.
Date: Jan, 25 2002 Date: May, 31 2012 Date: Jun, 05 2002 Date: Jan, 07 2002 |
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