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Customer Support
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Feature packed web based help
HumanHelp allows you to
Enhance your Customer Support
A multi-user, multi-operator,
desk.
- Bulletin board
monitor and interact with
immediatly. Handling support
multi-department live
style communications
- File
visitors on your website.
inefficiently results in
support chat system that
attachments
- Email based
Features: visitor monitor,
lost customers - without
allows the operators of the
ticket submission with
report generator, instant
knowing why. This product
websites to monitor their
support for html-only
messaging, rapid responses,
was developed to offer any
visitors as they are
messages and multiple file
audio/video integration,
sized company an easy,
browsing the site and
attachments
- Intelligent
email checker, customizable
efficient, and cost
proactively open a chat
ticket routing using
interface, integrated
effective way to handle
session with the visitor.
departments and 4 tiers
support. Instant Setup. Easy
customer support on your
Other features include
escalation model
- Customer
Integration. User-Friendly
website. You have the
referer tracking, page
database for easy tracking
Support. No Software
ability to add unlimited
tracking, chat notification,
of customer details like
Installation. No Hardware
support techs to the system,
user is typing message,
contact info or service
Purchase. No Term Contracts.
unique ticket tracking and
multiple chat sessions,
options
- Multilingual
No Setup Fees.
post tracking systems, staff
sound alert, leave a message
interface
- Free trial
ratings et al. Full
if offline, push urls, quick
Statistics for your
responses, and multiple
SupportClient to keep track
operators.
of posting, activity,
customer satisfaction,
customer retention, and a
lot more.
Date: Sep, 07 2004 Date: Jul, 25 2002 Date: Jun, 05 2002 Date: Nov, 30 -1 |
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Marshelp is a powerful and
Omnistar Live is a
WebSupportLive.Com offers
HumanHelper is a customer
flexible web based help desk
comprhensive Customer
Live chat software as well
service tool for your
that helps a company expand
Relationship Management
as Full outsourcing Customer
website that enables web
its internet presence by
solution that gives you the
Service Solutions such as
site visitors to directly
increasing interactivity on
ability to communicate with
Live Chat, Email Management,
communicate with your
its site. The solution is a
anyone coming to your web
Virtual Offices and Customer
company staff. The visitors
cost effective method of
site in real time. In
Monitoring. WebSupportLive
on your site can simply
customer support that
addition to supporting your
BizCHAT is a hosted software
click on a HumanHelper
resolves, manages and tracks
clients and site visitors in
solution similiar to
button and then will be
customer sales or service
real time, Omnistar Live
humanclick/liverperson but
connected with one of your
issues on the website
also provides help desk
at a fraction of their cost.
representatives. You then
without the hassles usually
trouble ticket tracking and
can assist the web site
involved in performing such
a customizable and
visitor by providing
tasks, such as transaction
searchable knowledge base.
information, web site links,
and communication costs,
The remotely hosted version
and even help navigate them
while at the same time
is $24.95/operator and the
through your web site. The
allowing customers to get
installable server version
HumanHelper solution is
the sales or service support
is $99.95/year.
provided on an Application
they need as and when they
Service Provider (ASP) basis.
need it.
Date: Nov, 11 2002 Date: Jan, 21 2002 Date: May, 06 2002 Date: May, 01 2003 |
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