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{
Customer Support
}|
ChatAnywhere is a completely
TiNSupport provides you with
Get1on1 offers a live
ExDesk offers a web based
hosted application that
the ability to have
customer chat service for
help desk software and
allows you to provide live
one-to-one conversations
your web site. You can
customer service solution
sales chat, voice/video
with many clients. The
simply add a button lablled
for your IT support, service
conferencing, and web based
client interfaces with a
"click here for live
provider, and E-business
presentations. ChatAnywhere
single support person whilst
customer support",
needs. ExDesk provides full
is completely web based and
that support person can be
which your web site visitors
customization, rapid
requires zero software,
having several different
can click to launch a text
deployment, and affordable
downloads, or plug-ins to be
conversations.
Features
chat conversation with a
ease of use.
installed on your operator
of the helpdesk chat
live customer service
station or web server.
application include; 1. HTML
representative. There are no
formatting
2. Preformated
downloads - your browser
responses
3. The ability to
acts as the operator control
ban chatters
4. The
panel. Available in a free
designation of support
version and a paid version.
requests
5. The ability to
save conversations
6.
Multiple skins
Date: Jan, 07 2002 Date: Sep, 22 2005 Date: Feb, 07 2001 Date: Apr, 16 2005 |
|
Live2support is a CRM
A customizable hosted
Hostik Live Chat Service
HelpExpress, a web-based
solution for one to one live
customer support service.
gives your web site visitors
helpdesk based on tickets to
chat with availability
Customers can initiate
live sales and customer
cut your company costs and
status and real time
tickets via email or by
service - Monitor your
boost your technicians’
visitors monitoring. Website
logging into the web
traffic, qualify leads and
efficiency. Features
access static and analysis.
interface. Ticket ID numbers
engage your visitors. It's
include: graph reports,
No software download.
remain in subject of email
only $22.49 a month for up
assign technicians,
Provide support/sales from
tickets. Status codes are
to 5 Operators and 3
technician notification,
anywhere and any computer.
color coded and
Departments. Live Chat does
advanced printing, live
Push Pages, Predefine
customizable. Supports
not requires any hardware,
support, knowledge base,
responses, Chat Transcripts,
unlimited techs/admins and
software, plug-ins,
area control and much more.
Multiple Chat Session.
customers. Dapper Desk will
downloads, or programming
Ongoing updates at no extra
Administrative functions –
page you when new tickets
languages installations.
cost.
operator setup, chat
are entered into the system.
transcript management lots
Older tickets are archived
more. Can be integrated in
and viewable by customers
less than 30 minutes.
and admins/techs. Custom
autoresponse messages save
your techs time. FAQ
software provides your
customers with answers to
their questions. 11
different themes provided or
customize your own theme.
Works in a web browser, no
software to download.
Hosted on our network - easy
access.
Date: Jan, 06 2003 Date: May, 21 2004 Date: Sep, 07 2004 Date: Feb, 21 2003 |
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