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{
Customer Support
}|
Feature: Pull, Leave &
TiNSupport provides you with
Get1on1 offers a live
ExDesk offers a web based
Transfer Visitors between
the ability to have
customer chat service for
help desk software and
operators; Real Time
one-to-one conversations
your web site. You can
customer service solution
Monitoring; Built in Browser
with many clients. The
simply add a button lablled
for your IT support, service
(easy integration with your
client interfaces with a
"click here for live
provider, and E-business
website); Push Page, Push
single support person whilst
customer support",
needs. ExDesk provides full
Image; Follow Me; Canned
that support person can be
which your web site visitors
customization, rapid
Answers (Preset Text and
having several different
can click to launch a text
deployment, and affordable
HTML); Audio Alerts; No
conversations.
Features
chat conversation with a
ease of use.
plug-ins or Java VM
of the helpdesk chat
live customer service
required; Clocks; Works
application include; 1. HTML
representative. There are no
Everywhere.
formatting
2. Preformated
downloads - your browser
responses
3. The ability to
acts as the operator control
ban chatters
4. The
panel. Available in a free
designation of support
version and a paid version.
requests
5. The ability to
save conversations
6.
Multiple skins
Date: May, 21 2003 Date: Sep, 22 2005 Date: Feb, 07 2001 Date: Apr, 16 2005 |
|
A customizable hosted
Live2support is a CRM
Hostik Live Chat Service
HelpExpress, a web-based
customer support service.
solution for one to one live
gives your web site visitors
helpdesk based on tickets to
Customers can initiate
chat with availability
live sales and customer
cut your company costs and
tickets via email or by
status and real time
service - Monitor your
boost your technicians’
logging into the web
visitors monitoring. Website
traffic, qualify leads and
efficiency. Features
interface. Ticket ID numbers
access static and analysis.
engage your visitors. It's
include: graph reports,
remain in subject of email
No software download.
only $22.49 a month for up
assign technicians,
tickets. Status codes are
Provide support/sales from
to 5 Operators and 3
technician notification,
color coded and
anywhere and any computer.
Departments. Live Chat does
advanced printing, live
customizable. Supports
Push Pages, Predefine
not requires any hardware,
support, knowledge base,
unlimited techs/admins and
responses, Chat Transcripts,
software, plug-ins,
area control and much more.
customers. Dapper Desk will
Multiple Chat Session.
downloads, or programming
Ongoing updates at no extra
page you when new tickets
Administrative functions –
languages installations.
cost.
are entered into the system.
operator setup, chat
Older tickets are archived
transcript management lots
and viewable by customers
more. Can be integrated in
and admins/techs. Custom
less than 30 minutes.
autoresponse messages save
your techs time. FAQ
software provides your
customers with answers to
their questions. 11
different themes provided or
customize your own theme.
Works in a web browser, no
software to download.
Hosted on our network - easy
access.
Date: May, 21 2004 Date: Jan, 06 2003 Date: Sep, 07 2004 Date: Feb, 21 2003 |
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