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{
Customer Support
}|
ChatAnywhere is a completely
Feature: Pull, Leave &
Get1on1 offers a live
ExDesk offers a web based
hosted application that
Transfer Visitors between
customer chat service for
help desk software and
allows you to provide live
operators; Real Time
your web site. You can
customer service solution
sales chat, voice/video
Monitoring; Built in Browser
simply add a button lablled
for your IT support, service
conferencing, and web based
(easy integration with your
"click here for live
provider, and E-business
presentations. ChatAnywhere
website); Push Page, Push
customer support",
needs. ExDesk provides full
is completely web based and
Image; Follow Me; Canned
which your web site visitors
customization, rapid
requires zero software,
Answers (Preset Text and
can click to launch a text
deployment, and affordable
downloads, or plug-ins to be
HTML); Audio Alerts; No
chat conversation with a
ease of use.
installed on your operator
plug-ins or Java VM
live customer service
station or web server.
required; Clocks; Works
representative. There are no
Everywhere.
downloads - your browser
acts as the operator control
panel. Available in a free
version and a paid version.
Date: Jan, 07 2002 Date: May, 21 2003 Date: Feb, 07 2001 Date: Apr, 16 2005 |
|
A customizable hosted
Live2support is a CRM
Excellent program for
HelpExpress, a web-based
customer support service.
solution for one to one live
webmasters unable to
helpdesk based on tickets to
Customers can initiate
chat with availability
host/install their own
cut your company costs and
tickets via email or by
status and real time
scripts. Be notified
boost your technicians’
logging into the web
visitors monitoring. Website
whenever someone submits a
efficiency. Features
interface. Ticket ID numbers
access static and analysis.
support request, and use the
include: graph reports,
remain in subject of email
No software download.
system to reply. Highly
assign technicians,
tickets. Status codes are
Provide support/sales from
modifiable via HTML. Will
technician notification,
color coded and
anywhere and any computer.
suit any type of website!
advanced printing, live
customizable. Supports
Push Pages, Predefine
support, knowledge base,
unlimited techs/admins and
responses, Chat Transcripts,
area control and much more.
customers. Dapper Desk will
Multiple Chat Session.
Ongoing updates at no extra
page you when new tickets
Administrative functions –
cost.
are entered into the system.
operator setup, chat
Older tickets are archived
transcript management lots
and viewable by customers
more. Can be integrated in
and admins/techs. Custom
less than 30 minutes.
autoresponse messages save
your techs time. FAQ
software provides your
customers with answers to
their questions. 11
different themes provided or
customize your own theme.
Works in a web browser, no
software to download.
Hosted on our network - easy
access.
Date: May, 21 2004 Date: Jan, 06 2003 Date: Apr, 26 2005 Date: Feb, 21 2003 |
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