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{
Customer Support
}|
myKB is a professional
ProvideSupport is an online
CRMdesk is a web-based help
iHelp - online sales and
Knowledge Base application
service that allows you to
desk software that allows
customer support for your
that easily and simply
chat with your website
customer support automation
web site
iHelp offers a
integrates into your
visitors, enabling you to
through Internet; you will
timely and cost-effective
website. All data for your
give instant online customer
be able to respond to your
solution to communicate live
knowledge base is easily
support and proactively sell
customer's requests more
with your web site visitors
handled with an
your product. This
effectively and will have
at the right time,
administration control
web-hosted system means you
better success in attracting
converting them into loyal
center. "Admin"
don’t have to worry about
new customers. The system
customers and building
accounts have access to your
server capacity, bandwidth
is deployed as a
strong, long-lasting
myKB.com settings,
usage, system upgrades and
cost-effective hosted
customer
"Editor" accounts
other issues. An optional
solution, so it won't
relationships
How iHelp
have access to edit and
web-based operator console
require big investments. You
works for your web site
approve your knowledge base
allows you to monitor your
will never have a headache
operators
- The web site
content, and
website for chat requests
with all the technical
operators will see in
"Reader" accounts
24/7 from any location, from
problems like security,
real-time extensive details
have access to view internal
any system connected to the
reliability and maintenance
about all the visitors
only information. myKB has
Internet. The system
again.
browsing your web site
multiple levels of security
supports 128-bit SSL
monitored pages.
- The
to track both your internal
encryption and features
operators can send a
and external information.
visitor monitoring with
proactive chat invitation to
All your product information
geographic location
any web site visitor, or the
will be organized,
identification, proactive
visitor can click the live
searchable, and easy to
chat, operator-to-operator
chat button on your web
navigate for your customers.
chats, and automatic chat
pages to request online
Now your employee policies
transcript emailing. Very
assistance.
- The
and procedures, 401K
easy to set up -just paste a
operator will chat with the
documentation, phone
small HTML snippet into your
visitor, or he can
extension lists, and other
web page source code. No
transparently redirect the
private information can be
plug-ins or software
chat to another operator;
distributed in an organized
installation required on
all the chats are
fashion to your employees.
customer’s side. Fully
automatically recorded for
customizable. No setup fee,
future reference.
How
no contracts, and no hidden
iHelp works for your web
costs.
site visitors
- When
your web site visitors need
help, they can click on the
iHelp live chat buttons
embedded in your web site
pages.
- A new chat
window will open on the
visitor's browser, and one
of the web site operators
will be notified of the
visitor's chat request.
- If none of the web
site operators is online or
all of them are busy, the
visitor will be prompted to
leave you an offline
message.
Start using
iHelp in three easy steps
- Register for an iHelp
account and receive a 30
days free trial period;
- Login to your iHelp
account to copy the iHelp
HTML tags in your web pages;
- Install the iHelp
Operator application to
answer chats and manage
visitors;
Date: Dec, 14 2001 Date: Jul, 19 2005 Date: Nov, 11 2005 Date: Aug, 20 2004 |
|
Aczena SiteChat allows you to
Get a 100% Free, remotely
Are you taking advantage of
InfinitySupport is the
have real time chat
hosted online help desk
suggestions from your
preeminent billing, sales,
conversations with the
customer support
solution.
employees and customers?
technical support backbone
visitors on your site.
Provide a superior level of
With eSuggestions you will
for web hosting companies
Aczena SiteChat requires no
customer service for your
save time organizing
providing 24/7 phone/voice,
installations and is
visitors
through our web
valuable suggestions by
email, helpdesk and live
provided on an Application
based help desk software.
allowing employees to log in
chat, also specializing in
Service Provider basis.
Instead of just
and rate suggestions in
software and systems
letting
customers email you
addition to commenting on
administration. Our
with their support requests,
whether they are worth
founders and staff have been
why not have them open
a
implementing or not.
a part of some of the
support ticket on a
biggest web hosts in the
professional online help
industry and supported tens
desk. That way you
of thousands of customer
can
manage and prioritize
domains. We've supported
your customer support issues
everything from standards
to provide a much
higher
such as cpanel on stand
level of customer service.
alone dedicated servers to
Effective customer
proprietary customer control
relationship
management is
panels on distributed
critical for your website
clustered networks.
*
and a having professional
Domain Name Management -
online
help desk is an
Domain Name Registration,
integral part of any CRM
DNS Changes, Registrar
solution.
Best of all
Transfers, Name Changes
*
web based helpdesk solution
Server Management &
only takes a few minutes to
Configuration - Webserver,
get
and up running. Create
Database, DNS, Mailserver,
and account, perform some
FTP
* Clients - Email
basic configuration,
create
clients(Eudora, Microsoft
a link on your website to
Outlook Express, Microsoft
your online helpdesk and you
Outlook 2000, Microsoft
are ready
to go. With
Outlook 2002 Netscape Mail,
unlimited groups, users and
Pegasus Mail) , FTP clients(
a built in message center
CuteFTP, WS_FTP LE, Smart
for
your staff its easy to
FTP, Frontpage Publish) ,
organize, prioritize,
SSH clients (Putty, Secure
coordinate and execute
Crt, FiSSH Secure
on
time critical customer
Shell
Client)
* Web
support issues. Remember
Authoring tools - Fro
happy visitors are
repeat
visitors. Not running an
ecommerce website? No
problem, our
online help
desk software is great for
any website, whether you
just
want to have a SPAM
free way to communicate with
your visitors or you
want
to provide professional
after sales support,
HelpDeskEngine
makes it
easy and very affordable.
Date: Apr, 18 2001 Date: Aug, 11 2005 Date: Mar, 20 2005 Date: Nov, 30 2005 |
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