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{
Customer Support
}|
myKB is a professional
CRMdesk is a web-based help
ProvideSupport is an online
Aczena SiteChat allows you to
Knowledge Base application
desk software that allows
service that allows you to
have real time chat
that easily and simply
customer support automation
chat with your website
conversations with the
integrates into your
through Internet; you will
visitors, enabling you to
visitors on your site.
website. All data for your
be able to respond to your
give instant online customer
Aczena SiteChat requires no
knowledge base is easily
customer's requests more
support and proactively sell
installations and is
handled with an
effectively and will have
your product. This
provided on an Application
administration control
better success in attracting
web-hosted system means you
Service Provider basis.
center. "Admin"
new customers. The system
don’t have to worry about
accounts have access to your
is deployed as a
server capacity, bandwidth
myKB.com settings,
cost-effective hosted
usage, system upgrades and
"Editor" accounts
solution, so it won't
other issues. An optional
have access to edit and
require big investments. You
web-based operator console
approve your knowledge base
will never have a headache
allows you to monitor your
content, and
with all the technical
website for chat requests
"Reader" accounts
problems like security,
24/7 from any location, from
have access to view internal
reliability and maintenance
any system connected to the
only information. myKB has
again.
Internet. The system
multiple levels of security
supports 128-bit SSL
to track both your internal
encryption and features
and external information.
visitor monitoring with
All your product information
geographic location
will be organized,
identification, proactive
searchable, and easy to
chat, operator-to-operator
navigate for your customers.
chats, and automatic chat
Now your employee policies
transcript emailing. Very
and procedures, 401K
easy to set up -just paste a
documentation, phone
small HTML snippet into your
extension lists, and other
web page source code. No
private information can be
plug-ins or software
distributed in an organized
installation required on
fashion to your employees.
customer’s side. Fully
customizable. No setup fee,
no contracts, and no hidden
costs.
Date: Dec, 14 2001 Date: Nov, 11 2005 Date: Jul, 19 2005 Date: Apr, 18 2001 |
|
iHelp - online sales and
Are you taking advantage of
Get a 100% Free, remotely
InfinitySupport is the
customer support for your
suggestions from your
hosted online help desk
preeminent billing, sales,
web site
iHelp offers a
employees and customers?
customer support
solution.
technical support backbone
timely and cost-effective
With eSuggestions you will
Provide a superior level of
for web hosting companies
solution to communicate live
save time organizing
customer service for your
providing 24/7 phone/voice,
with your web site visitors
valuable suggestions by
visitors
through our web
email, helpdesk and live
at the right time,
allowing employees to log in
based help desk software.
chat, also specializing in
converting them into loyal
and rate suggestions in
Instead of just
software and systems
customers and building
addition to commenting on
letting
customers email you
administration. Our
strong, long-lasting
whether they are worth
with their support requests,
founders and staff have been
customer
implementing or not.
why not have them open
a
a part of some of the
relationships
How iHelp
support ticket on a
biggest web hosts in the
works for your web site
professional online help
industry and supported tens
operators
- The web site
desk. That way you
of thousands of customer
operators will see in
can
manage and prioritize
domains. We've supported
real-time extensive details
your customer support issues
everything from standards
about all the visitors
to provide a much
higher
such as cpanel on stand
browsing your web site
level of customer service.
alone dedicated servers to
monitored pages.
- The
Effective customer
proprietary customer control
operators can send a
relationship
management is
panels on distributed
proactive chat invitation to
critical for your website
clustered networks.
*
any web site visitor, or the
and a having professional
Domain Name Management -
visitor can click the live
online
help desk is an
Domain Name Registration,
chat button on your web
integral part of any CRM
DNS Changes, Registrar
pages to request online
solution.
Best of all
Transfers, Name Changes
*
assistance.
- The
web based helpdesk solution
Server Management &
operator will chat with the
only takes a few minutes to
Configuration - Webserver,
visitor, or he can
get
and up running. Create
Database, DNS, Mailserver,
transparently redirect the
and account, perform some
FTP
* Clients - Email
chat to another operator;
basic configuration,
create
clients(Eudora, Microsoft
all the chats are
a link on your website to
Outlook Express, Microsoft
automatically recorded for
your online helpdesk and you
Outlook 2000, Microsoft
future reference.
How
are ready
to go. With
Outlook 2002 Netscape Mail,
iHelp works for your web
unlimited groups, users and
Pegasus Mail) , FTP clients(
site visitors
- When
a built in message center
CuteFTP, WS_FTP LE, Smart
your web site visitors need
for
your staff its easy to
FTP, Frontpage Publish) ,
help, they can click on the
organize, prioritize,
SSH clients (Putty, Secure
iHelp live chat buttons
coordinate and execute
Crt, FiSSH Secure
embedded in your web site
on
time critical customer
Shell
Client)
* Web
pages.
- A new chat
support issues. Remember
Authoring tools - Fro
window will open on the
happy visitors are
repeat
visitor's browser, and one
visitors. Not running an
of the web site operators
ecommerce website? No
will be notified of the
problem, our
online help
visitor's chat request.
desk software is great for
- If none of the web
any website, whether you
site operators is online or
just
want to have a SPAM
all of them are busy, the
free way to communicate with
visitor will be prompted to
your visitors or you
want
leave you an offline
to provide professional
message.
Start using
after sales support,
iHelp in three easy steps
HelpDeskEngine
makes it
- Register for an iHelp
easy and very affordable.
account and receive a 30
days free trial period;
- Login to your iHelp
account to copy the iHelp
HTML tags in your web pages;
- Install the iHelp
Operator application to
answer chats and manage
visitors;
Date: Aug, 20 2004 Date: Mar, 20 2005 Date: Aug, 11 2005 Date: Nov, 30 2005 |
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