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Customer Support

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myKB.com

Hits: 862
*****
5.0

CRMdesk

Hits: 768
*****
0.0

Aczena SiteChat

Hits: 698
*****
0.0
myKB is a professional
CRMdesk is a web-based help
ProvideSupport is an online
Aczena SiteChat allows you to
Knowledge Base application
desk software that allows
service that allows you to
have real time chat
that easily and simply
customer support automation
chat with your website
conversations with the
integrates into your
through Internet; you will
visitors, enabling you to
visitors on your site.
website. All data for your
be able to respond to your
give instant online customer
Aczena SiteChat requires no
knowledge base is easily
customer's requests more
support and proactively sell
installations and is
handled with an
effectively and will have
your product. This
provided on an Application
administration control
better success in attracting
web-hosted system means you
Service Provider basis.
center. "Admin"
new customers. The system
don’t have to worry about
 
accounts have access to your
is deployed as a
server capacity, bandwidth
 
myKB.com settings,
cost-effective hosted
usage, system upgrades and
 
"Editor" accounts
solution, so it won't
other issues. An optional
 
have access to edit and
require big investments. You
web-based operator console
 
approve your knowledge base
will never have a headache
allows you to monitor your
 
content, and
with all the technical
website for chat requests
 
"Reader" accounts
problems like security,
24/7 from any location, from
 
have access to view internal
reliability and maintenance
any system connected to the
 
only information. myKB has
again.
Internet. The system
 
multiple levels of security
 
supports 128-bit SSL
 
to track both your internal
 
encryption and features
 
and external information.
 
visitor monitoring with
 
All your product information
 
geographic location
 
will be organized,
 
identification, proactive
 
searchable, and easy to
 
chat, operator-to-operator
 
navigate for your customers.
 
chats, and automatic chat
 
Now your employee policies
 
transcript emailing. Very
 
and procedures, 401K
 
easy to set up -just paste a
 
documentation, phone
 
small HTML snippet into your
 
extension lists, and other
 
web page source code. No
 
private information can be
 
plug-ins or software
 
distributed in an organized
 
installation required on
 
fashion to your employees.
 
customer’s side. Fully
 
 
 
customizable. No setup fee,
 
 
 
no contracts, and no hidden
 
 
 
costs.
 


Date: Dec, 14 2001


Date: Nov, 11 2005


Date: Jul, 19 2005


Date: Apr, 18 2001
Are you taking advantage of
iHelp - online sales and
Get a 100% Free, remotely
Excellent program for
suggestions from your
customer support for your
hosted online help desk
webmasters unable to
employees and customers?
web site iHelp offers a
customer support solution.
host/install their own
With eSuggestions you will
timely and cost-effective
Provide a superior level of
scripts. Be notified
save time organizing
solution to communicate live
customer service for your
whenever someone submits a
valuable suggestions by
with your web site visitors
visitors through our web
support request, and use the
allowing employees to log in
at the right time,
based help desk software.
system to reply. Highly
and rate suggestions in
converting them into loyal
Instead of just
modifiable via HTML. Will
addition to commenting on
customers and building
letting customers email you
suit any type of website!
whether they are worth
strong, long-lasting
with their support requests,
 
implementing or not.
customer
why not have them open a
 
 
relationships How iHelp
support ticket on a
 
 
works for your web site
professional online help
 
 
operators - The web site
desk. That way you
 
 
operators will see in
can manage and prioritize
 
 
real-time extensive details
your customer support issues
 
 
about all the visitors
to provide a much higher
 
 
browsing your web site
level of customer service.
 
 
monitored pages. - The
Effective customer
 
 
operators can send a
relationship management is
 
 
proactive chat invitation to
critical for your website
 
 
any web site visitor, or the
and a having professional
 
 
visitor can click the live
online help desk is an
 
 
chat button on your web
integral part of any CRM
 
 
pages to request online
solution. Best of all
 
 
assistance. - The
web based helpdesk solution
 
 
operator will chat with the
only takes a few minutes to
 
 
visitor, or he can
get and up running. Create
 
 
transparently redirect the
and account, perform some
 
 
chat to another operator;
basic configuration, create
 
 
all the chats are
a link on your website to
 
 
automatically recorded for
your online helpdesk and you
 
 
future reference. How
are ready to go. With
 
 
iHelp works for your web
unlimited groups, users and
 
 
site visitors - When
a built in message center
 
 
your web site visitors need
for your staff its easy to
 
 
help, they can click on the
organize, prioritize,
 
 
iHelp live chat buttons
coordinate and execute
 
 
embedded in your web site
on time critical customer
 
 
pages. - A new chat
support issues. Remember
 
 
window will open on the
happy visitors are repeat
 
 
visitor's browser, and one
visitors. Not running an
 
 
of the web site operators
ecommerce website? No
 
 
will be notified of the
problem, our online help
 
 
visitor's chat request.
desk software is great for
 
 
- If none of the web
any website, whether you
 
 
site operators is online or
just want to have a SPAM
 
 
all of them are busy, the
free way to communicate with
 
 
visitor will be prompted to
your visitors or you want
 
 
leave you an offline
to provide professional
 
 
message. Start using
after sales support,
 
 
iHelp in three easy steps
HelpDeskEngine makes it
 
 
- Register for an iHelp
easy and very affordable.
 
 
account and receive a 30
 
 
 
days free trial period;
 
 
 
- Login to your iHelp
 
 
 
account to copy the iHelp
 
 
 
HTML tags in your web pages;
 
 
 
- Install the iHelp
 
 
 
Operator application to
 
 
 
answer chats and manage
 
 
 
visitors;
 
 


Date: Mar, 20 2005


Date: Aug, 20 2004


Date: Aug, 11 2005


Date: Apr, 26 2005
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