HelpDesk ConnectHits: 20
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Feature packed web based help desk.
- Bulletin board style communications
- File attachments
- Email based ticket submission with support for html-only messages and multiple file attachments
- Intelligent ticket routing using departments and 4 tiers escalation model
- Customer database for easy tracking of customer details like contact info or service options
- Multilingual interface
- Free trial
Platform(s): n/a
Date: Sep, 07 2004 Author: CGI-Research, http://www.helpdeskconnect.com {
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