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Customer Support
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Sage Support is a web based
Give your website a robust,
iHelpDesk is a fully
Polar Help Desk is a web
support system for
tracable contact/support
web-based service
based solution that helps
efficiently managing visitor
solution. Users create their
request/helpdesk software
you organize support
questions. The ticketing
own accounts and log
solution. iHelpDesk
department. With its
system organizes questions
"Tickets". Can
streamlines communication
features like incident
by categories. The knowledge
have unlimited Support
between your end users and
management, knowledge base,
base publishes answers to
Operators to reply to the
their service providers by
email integration, reports
common questions. Features
tickets. Live demo at the
eliminating unthreaded
and user friendly interface
include unlimited tickets,
site
emails, phone calls, and
it helps you manage your
articles, and staff; email
faxes. With an official
support department.
As a
and RSS subscriptions; and
place to enter and manage
value-added help desk
100% fully customizable ASP
all work requests, users
solution, it facilitates
source.
will become more self
your organization to
sufficient requiring less
distribute service and
assistance from a helpdesk
support delivery for both
operator. Once implemented,
employees and external
users will gain confidence
customers, while maintaining
that their work requests
centralized control.
Key
will not be lost minimizing
advantages: easily deployed
the need for redundant
and configured, extremely
requests. iHelpDesk will
short training period
also provide your
enabling seamless
organization with ticket
introduction of new support
anaylsis, real-time
staff, flexible licensing
Knowledge Base ( will be
and pricing models .
added soon ), easy to use
Your benefits: incorporate
reports.
proven Incident Management
process based on ITIL and
best practices procedures,
minimize the adverse
business impact of incidents
through faster resolution
enabled with the automated
support processes, align
incident management with
your business requirements,
communication with your
customers becomes measurable.
Date: Aug, 11 2006 Date: Aug, 22 2005 Date: May, 30 2005 Date: Apr, 03 2006 |
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Bring your support department
TiNSupport provides you with
Automated support ticket
ASPTicket is an ASP/ACCESS
into the 21st century with
the ability to have
routing, new XP style menus,
support ticket system
Ultimate HelpDesk Billing, a
one-to-one conversations
client selected skins,
designed with the web host
feature packed web based
with many clients. The
PayPal integration, and so
in mind. Users can submit
support application for
client interfaces with a
much more is available in
tickets listed by priority
providing technical
single support person whilst
version 3. ASP email
as well as update them.
assistance and increasing
that support person can be
functions are improved with
Ticket management is carried
customer satisfaction by
having several different
single emailing feature to
out through a browser based
eliminating unthreaded
conversations.
Features
ensure email list privacy.
back end.
emails, phone calls and
of the helpdesk chat
New announcement
faxes. As well as being able
application include; 1. HTML
functionality with WYSIWYG
to track support tickets,
formatting
2. Preformated
editor to send out HTML
Ultimate HelpDesk Basic
responses
3. The ability to
announcents and newsletters.
maintains your knowledge
ban chatters
4. The
Check out our demo soon!
base and enables you to
designation of support
generate reports which are
requests
5. The ability to
all built into a sleek user
save conversations
6.
interface which your
Multiple skins
7. The
customers and staff will
ability to collect and
enjoy.
collate web stats using the
content management system.
Date: Sep, 14 2005 Date: Jan, 19 2006 Date: Nov, 23 2005 Date: Oct, 11 2005 |
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