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{
Customer Support
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A simple web-based help desk
TiNSupport provides you with
The web based support &
Creates workorders for a IT
solution. OWOS Lite helps
the ability to have
knowledgebase solution, for
center. Was designed
you simplify support
one-to-one conversations
customer service
spacifically for ISDN and T1
requests, e-mail
with many clients. The
professionals.
installations.
communication, organize
client interfaces with a
Representatives can save
planning and scheduling, and
single support person whilst
time, share info, and
provide powerful access to
that support person can be
present a polished image,
the information you need.
having several different
from their online browsers –
conversations.
Features
inexpensively.
* This is
of the helpdesk chat
NOT just a FAQ system or
application include; 1. HTML
'chat' software, but a tool
formatting
2. Preformated
loaded with features for
responses
3. The ability to
admin agents and that will
ban chatters
4. The
encourage your visitors to
designation of support
provide feedback without
requests
5. The ability to
feeling intimidated! And
save conversations
6.
your business saves time and
Multiple skins
7. The
expenses because the
ability to collect and
multi-level categories and
collate web stats using the
search functions help keep
content management system.
your knowledgebase useful
and informative. (Less
tickets will be
submitted!)
* Enable
complete communications and
information sharing between
your support technicians and
clients...from anywhere and
anytime. (Ticket email
notifications are sent out
automatically in HTML, and
are customizable. But, you
can also send emails between
agents to keep information
flowing.)
* Source code,
install, support &
future upgrade are all
included, for only $145.
Date: Mar, 17 2003 Date: Jan, 19 2006 Date: Feb, 01 2006 Date: Jul, 15 2002 |
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Supports multiple support
Web Trak is a web based help
Connect with your customers
All these features are
persons to answer questions,
desk tracking program. It is
and support issues quickly
included in site settings
Supports simutaneous
fully customizable and runs
and efficiently with this
menu. You can control
converstions in multiple
with a Microsoft Access or
easy to use, easy to install
whether email should be sent
windows, Quick click
Microsoft SQL Server
FREE script. RealLinkASP
or not, enable/disable
insertion of F.A.Q. answers
database and Internet
allows multiple live chat
attachments, define your
into chats, Supports chat
Information Server. Web Trak
sessions in real time. Chat
custom attachment types
archiving, Secure operation
v3.0 will be released in
sessions are logged to the
etc.
Site
capable, Full featured admin
early 2004. Purchasing now
MSQL database, which can be
Settings.
Email
to configure all variables,
will give you a free upgrade.
later searched for quality
Settings.
Ticket
Admin to search/delete chat
control purposes and
Settings.
Attachment
archives
knowledgebase like
Settings.
Admin can view
functions. This script is
voting report for
the perfect addition to any
technician.
Admin can set
help desk, or online sales
send emails.
Admin can
environment.
add/edit and view
technicians, can define
permissions like admin panel
access ,cross technicians
tickets support, assign
categories etc. News:
you
can post news from admin
panel based on permission
news can be viewed by
technician/users.
Knowledge base:
you can
create unlimited knowledge
base with categories and
articles.
Date: Apr, 22 2004 Date: Dec, 02 2003 Date: Apr, 19 2005 Date: May, 22 2006 |
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