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{
Customer Support
}|
iHelpDesk is a fully
A simple web-based help desk
TiNSupport provides you with
Creates workorders for a IT
web-based service
solution. OWOS Lite helps
the ability to have
center. Was designed
request/helpdesk software
you simplify support
one-to-one conversations
spacifically for ISDN and T1
solution. iHelpDesk
requests, e-mail
with many clients. The
installations.
streamlines communication
communication, organize
client interfaces with a
between your end users and
planning and scheduling, and
single support person whilst
their service providers by
provide powerful access to
that support person can be
eliminating unthreaded
the information you need.
having several different
emails, phone calls, and
conversations.
Features
faxes. With an official
of the helpdesk chat
place to enter and manage
application include; 1. HTML
all work requests, users
formatting
2. Preformated
will become more self
responses
3. The ability to
sufficient requiring less
ban chatters
4. The
assistance from a helpdesk
designation of support
operator. Once implemented,
requests
5. The ability to
users will gain confidence
save conversations
6.
that their work requests
Multiple skins
7. The
will not be lost minimizing
ability to collect and
the need for redundant
collate web stats using the
requests. iHelpDesk will
content management system.
also provide your
organization with ticket
anaylsis, real-time
Knowledge Base ( will be
added soon ), easy to use
reports.
Date: May, 30 2005 Date: Mar, 17 2003 Date: Jan, 19 2006 Date: Jul, 15 2002 |
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Supports multiple support
Connect with your customers
Web Trak is a web based help
A customer management package
persons to answer questions,
and support issues quickly
desk tracking program. It is
for webhosts. This script is
Supports simutaneous
and efficiently with this
fully customizable and runs
still in early stages of
converstions in multiple
easy to use, easy to install
with a Microsoft Access or
development. It provides a
windows, Quick click
FREE script. RealLinkASP
Microsoft SQL Server
management interface for
insertion of F.A.Q. answers
allows multiple live chat
database and Internet
webhosts. In development is
into chats, Supports chat
sessions in real time. Chat
Information Server. Web Trak
the admin backend which will
archiving, Secure operation
sessions are logged to the
v3.0 will be released in
allow hosts to modify the
capable, Full featured admin
MSQL database, which can be
early 2004. Purchasing now
choice of servers that
to configure all variables,
later searched for quality
will give you a free upgrade.
clients could be on and
Admin to search/delete chat
control purposes and
various email types.
archives
knowledgebase like
(Currently this must be done
functions. This script is
by hand in the Access
the perfect addition to any
database). You can add
help desk, or online sales
customer name, domain,
environment.
username, password,
servername and more.
Date: Apr, 22 2004 Date: Apr, 19 2005 Date: Dec, 02 2003 Date: May, 24 2002 |
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