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Customer Support
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iHelpDesk is a fully
TiNSupport provides you with
A simple web-based help desk
Creates workorders for a IT
web-based service
the ability to have
solution. OWOS Lite helps
center. Was designed
request/helpdesk software
one-to-one conversations
you simplify support
spacifically for ISDN and T1
solution. iHelpDesk
with many clients. The
requests, e-mail
installations.
streamlines communication
client interfaces with a
communication, organize
between your end users and
single support person whilst
planning and scheduling, and
their service providers by
that support person can be
provide powerful access to
eliminating unthreaded
having several different
the information you need.
emails, phone calls, and
conversations.
Features
faxes. With an official
of the helpdesk chat
place to enter and manage
application include; 1. HTML
all work requests, users
formatting
2. Preformated
will become more self
responses
3. The ability to
sufficient requiring less
ban chatters
4. The
assistance from a helpdesk
designation of support
operator. Once implemented,
requests
5. The ability to
users will gain confidence
save conversations
6.
that their work requests
Multiple skins
7. The
will not be lost minimizing
ability to collect and
the need for redundant
collate web stats using the
requests. iHelpDesk will
content management system.
also provide your
organization with ticket
anaylsis, real-time
Knowledge Base ( will be
added soon ), easy to use
reports.
Date: May, 30 2005 Date: Jan, 19 2006 Date: Mar, 17 2003 Date: Jul, 15 2002 |
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Supports multiple support
Connect with your customers
Web Trak is a web based help
This free software is used to
persons to answer questions,
and support issues quickly
desk tracking program. It is
quickly log trouble ticket
Supports simutaneous
and efficiently with this
fully customizable and runs
calls. It is designed to be
converstions in multiple
easy to use, easy to install
with a Microsoft Access or
used as a call center but
windows, Quick click
FREE script. RealLinkASP
Microsoft SQL Server
also could easily be used as
insertion of F.A.Q. answers
allows multiple live chat
database and Internet
a help desk “ help desk”
into chats, Supports chat
sessions in real time. Chat
Information Server. Web Trak
application. The software
archiving, Secure operation
sessions are logged to the
v3.0 will be released in
has three primary functions,
capable, Full featured admin
MSQL database, which can be
early 2004. Purchasing now
input new support calls,
to configure all variables,
later searched for quality
will give you a free upgrade.
enter resolutions to
Admin to search/delete chat
control purposes and
existing support calls,
archives
knowledgebase like
organize and access old help
functions. This script is
desk calls threw the built
the perfect addition to any
in knowledge base or
help desk, or online sales
archives. Installation is
environment.
fast and does not require
any code modification. The
call center software allows
you to choose from ether a
M.S. Access or MySQL backend
database, which is used to
store all the data collected
in the call center. Minimal
configuration is required
for the database setup.
This software call center
help desk software is
totally free.
Date: Apr, 22 2004 Date: Apr, 19 2005 Date: Dec, 02 2003 Date: Apr, 19 2005 |
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