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Customer Support
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Bring your support department
Sage Support is a web based
GKNHelpdesk solution that
A simple web-based help desk
into the 21st century with
support system for
aims evaluating, directing,
solution. OWOS Lite helps
Ultimate HelpDesk Billing, a
efficiently managing visitor
tracking, reporting and
you simplify support
feature packed web based
questions. The ticketing
restoring the customer
requests, e-mail
support application for
system organizes questions
tickets which include
communication, organize
providing technical
by categories. The knowledge
complaints and requests,
planning and scheduling, and
assistance and increasing
base publishes answers to
strengthens communication
provide powerful access to
customer satisfaction by
common questions. Features
between you and your
the information you need.
eliminating unthreaded
include unlimited tickets,
customer, determines
emails, phone calls and
articles, and staff; email
standart techniques to meet
faxes. As well as being able
and RSS subscriptions; and
requests and arises the
to track support tickets,
100% fully customizable ASP
efficiency of your
Ultimate HelpDesk Basic
source.
employees. General Features
maintains your knowledge
; Unlimited department, user
base and enables you to
and support operator.
generate reports which are
Viewing related solution
all built into a sleek user
from F.A.Q database before
interface which your
sending the ticket.
customers and staff will
Attaching files to tickets.
enjoy.
ASPEMAIL, ASPUPLOAD. ASP,
MYSQL. GKNHelpdesk does not
require DLL OR ACTIVEX. Free
FTP setup.
Date: Sep, 14 2005 Date: Aug, 11 2006 Date: Jul, 10 2006 Date: Mar, 17 2003 |
|
TiNSupport provides you with
The web based support &
Creates workorders for a IT
Sophisticated eCRM customer
the ability to have
knowledgebase solution, for
center. Was designed
support Help Desk. No
one-to-one conversations
customer service
spacifically for ISDN and T1
DLLs,Works with SQL Server,
with many clients. The
professionals.
installations.
MS Access, and MySQL.
client interfaces with a
Representatives can save
Unlimited users &
single support person whilst
time, share info, and
departments, Web based
that support person can be
present a polished image,
support solution.
having several different
from their online browsers –
Representatives can save
conversations.
Features
inexpensively.
* This is
time, share info &
of the helpdesk chat
NOT just a FAQ system or
present a polished image,
application include; 1. HTML
'chat' software, but a tool
from any online browser.
formatting
2. Preformated
loaded with features for
Auto POP3 email polling,
responses
3. The ability to
admin agents and that will
intergrated knowledge base,
ban chatters
4. The
encourage your visitors to
file uploads/downloads,
designation of support
provide feedback without
requests
5. The ability to
feeling intimidated! And
save conversations
6.
your business saves time and
Multiple skins
7. The
expenses because the
ability to collect and
multi-level categories and
collate web stats using the
search functions help keep
content management system.
your knowledgebase useful
and informative. (Less
tickets will be
submitted!)
* Enable
complete communications and
information sharing between
your support technicians and
clients...from anywhere and
anytime. (Ticket email
notifications are sent out
automatically in HTML, and
are customizable. But, you
can also send emails between
agents to keep information
flowing.)
* Source code,
install, support &
future upgrade are all
included, for only $145.
Date: Jan, 19 2006 Date: Feb, 01 2006 Date: Jul, 15 2002 Date: May, 14 2006 |
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