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Customer Support
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iHelpDesk is a fully
A simple web-based help desk
TiNSupport provides you with
Creates workorders for a IT
web-based service
solution. OWOS Lite helps
the ability to have
center. Was designed
request/helpdesk software
you simplify support
one-to-one conversations
spacifically for ISDN and T1
solution. iHelpDesk
requests, e-mail
with many clients. The
installations.
streamlines communication
communication, organize
client interfaces with a
between your end users and
planning and scheduling, and
single support person whilst
their service providers by
provide powerful access to
that support person can be
eliminating unthreaded
the information you need.
having several different
emails, phone calls, and
conversations.
Features
faxes. With an official
of the helpdesk chat
place to enter and manage
application include; 1. HTML
all work requests, users
formatting
2. Preformated
will become more self
responses
3. The ability to
sufficient requiring less
ban chatters
4. The
assistance from a helpdesk
designation of support
operator. Once implemented,
requests
5. The ability to
users will gain confidence
save conversations
6.
that their work requests
Multiple skins
7. The
will not be lost minimizing
ability to collect and
the need for redundant
collate web stats using the
requests. iHelpDesk will
content management system.
also provide your
organization with ticket
anaylsis, real-time
Knowledge Base ( will be
added soon ), easy to use
reports.
Date: May, 30 2005 Date: Mar, 17 2003 Date: Jan, 19 2006 Date: Jul, 15 2002 |
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Connect with your customers
Supports multiple support
Web Trak is a web based help
Liberum Help Desk is a free,
and support issues quickly
persons to answer questions,
desk tracking program. It is
web-based application for
and efficiently with this
Supports simutaneous
fully customizable and runs
managing support requests
easy to use, easy to install
converstions in multiple
with a Microsoft Access or
with in a small business or
FREE script. RealLinkASP
windows, Quick click
Microsoft SQL Server
organization. It is written
allows multiple live chat
insertion of F.A.Q. answers
database and Internet
in VB Script/HTML and runs
sessions in real time. Chat
into chats, Supports chat
Information Server. Web Trak
on Windows NT with IIS.
sessions are logged to the
archiving, Secure operation
v3.0 will be released in
Features: Completely
MSQL database, which can be
capable, Full featured admin
early 2004. Purchasing now
web-based, Uses Windows NT
later searched for quality
to configure all variables,
will give you a free upgrade.
authentication, so you don't
control purposes and
Admin to search/delete chat
need to manage another
knowledgebase like
archives
database of users, Allows
functions. This script is
for better communication
the perfect addition to any
between users and support
help desk, or online sales
reps where users can view
environment.
progress on problems and
submit additional
information, Built-in
reporting to keep track of
support reps, which
departments are making
requests, and what types of
problems are being reported,
Easily customizable to fit
your needs, and more.
Date: Apr, 19 2005 Date: Apr, 22 2004 Date: Dec, 02 2003 Date: Sep, 03 2002 |
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