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Customer Support
}|
A customer management package
Liberum Help Desk is a free,
A powerful and scalable web
Virtual Support Office XP Web
for webhosts. This script is
web-based application for
based CRM system integrating
Based Help Desk Software
still in early stages of
managing support requests
all areas of a business
Solution allows you to forge
development. It provides a
with in a small business or
including Sales &
strong relationships and
management interface for
organization. It is written
Marketing, Services,
increase customer
webhosts. In development is
in VB Script/HTML and runs
Support, Quality Assurance
satisfaction, while
the admin backend which will
on Windows NT with IIS.
and Reporting. Features
dramatically streamlining
allow hosts to modify the
Features: Completely
include email notification,
support operations.
choice of servers that
web-based, Uses Windows NT
file upload, password
clients could be on and
authentication, so you don't
encryption and much more.
various email types.
need to manage another
(Currently this must be done
database of users, Allows
by hand in the Access
for better communication
database). You can add
between users and support
customer name, domain,
reps where users can view
username, password,
progress on problems and
servername and more.
submit additional
information, Built-in
reporting to keep track of
support reps, which
departments are making
requests, and what types of
problems are being reported,
Easily customizable to fit
your needs, and more.
Date: May, 24 2002 Date: Sep, 03 2002 Date: Apr, 03 2004 Date: Mar, 31 2003 |
|
All these features are
Sage Support is a web based
GKNHelpdesk solution that
Sophisticated eCRM customer
included in site settings
support system for
aims evaluating, directing,
support Help Desk. No
menu. You can control
efficiently managing visitor
tracking, reporting and
DLLs,Works with SQL Server,
whether email should be sent
questions. The ticketing
restoring the customer
MS Access, and MySQL.
or not, enable/disable
system organizes questions
tickets which include
Unlimited users &
attachments, define your
by categories. The knowledge
complaints and requests,
departments, Web based
custom attachment types
base publishes answers to
strengthens communication
support solution.
etc.
Site
common questions. Features
between you and your
Representatives can save
Settings.
Email
include unlimited tickets,
customer, determines
time, share info &
Settings.
Ticket
articles, and staff; email
standart techniques to meet
present a polished image,
Settings.
Attachment
and RSS subscriptions; and
requests and arises the
from any online browser.
Settings.
Admin can view
100% fully customizable ASP
efficiency of your
Auto POP3 email polling,
voting report for
source.
employees. General Features
intergrated knowledge base,
technician.
Admin can set
; Unlimited department, user
file uploads/downloads,
send emails.
Admin can
and support operator.
add/edit and view
Viewing related solution
technicians, can define
from F.A.Q database before
permissions like admin panel
sending the ticket.
access ,cross technicians
Attaching files to tickets.
tickets support, assign
ASPEMAIL, ASPUPLOAD. ASP,
categories etc. News:
you
MYSQL. GKNHelpdesk does not
can post news from admin
require DLL OR ACTIVEX. Free
panel based on permission
FTP setup.
news can be viewed by
technician/users.
Knowledge base:
you can
create unlimited knowledge
base with categories and
articles.
Date: May, 22 2006 Date: Aug, 11 2006 Date: Jul, 10 2006 Date: May, 14 2006 |
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