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Customer Support
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Web Trak is a web based help
Web based Call Tracking and
Bring your support department
The web based support &
desk tracking program. It is
Help Desk software that
into the 21st century with
knowledgebase solution, for
fully customizable and runs
helps companies streamline
Ultimate HelpDesk Billing, a
customer service
with a Microsoft Access or
their support processes and
feature packed web based
professionals.
Microsoft SQL Server
provide their customers a
support application for
Representatives can save
database and Internet
higher level of service.
providing technical
time, share info, and
Information Server. Web Trak
Features include automated
assistance and increasing
present a polished image,
v3.0 will be released in
assignments and
customer satisfaction by
from their online browsers –
early 2004. Purchasing now
notifications, automated
eliminating unthreaded
inexpensively.
* This is
will give you a free upgrade.
e-mail alerts, user
emails, phone calls and
NOT just a FAQ system or
customizeable interface,
faxes. As well as being able
'chat' software, but a tool
live support chat, creation
to track support tickets,
loaded with features for
of tickets from incoming
Ultimate HelpDesk Billing
admin agents and that will
e-mails, knowledge base,
offers a complete billing
encourage your visitors to
advanced administration
system, maintains your
provide feedback without
console and much more at an
knowledge base and enables
feeling intimidated! And
incredible price.
you to generate reports
your business saves time and
which are all built into a
expenses because the
sleek user interface which
multi-level categories and
your customers and staff
search functions help keep
will enjoy.
your knowledgebase useful
and informative. (Less
tickets will be
submitted!)
* Enable
complete communications and
information sharing between
your support technicians and
clients...from anywhere and
anytime. (Ticket email
notifications are sent out
automatically in HTML, and
are customizable. But, you
can also send emails between
agents to keep information
flowing.)
* Source code,
install, support &
future upgrade are all
included, for only $145.
Date: Dec, 02 2003 Date: Mar, 22 2006 Date: Sep, 14 2005 Date: Feb, 01 2006 |
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Bring your support department
Liberum Help Desk is a free,
Supports multiple support
A simple web-based help desk
into the 21st century with
web-based application for
persons to answer questions,
solution. OWOS Lite helps
our Helpdesk Application.
managing support requests
Supports simutaneous
you simplify support
Engineers logins, send
with in a small business or
converstions in multiple
requests, e-mail
private messages, printable
organization. It is written
windows, Quick click
communication, organize
job lists, job history and
in VB Script/HTML and runs
insertion of F.A.Q. answers
planning and scheduling, and
much much more
on Windows NT with IIS.
into chats, Supports chat
provide powerful access to
Features: Completely
archiving, Secure operation
the information you need.
web-based, Uses Windows NT
capable, Full featured admin
authentication, so you don't
to configure all variables,
need to manage another
Admin to search/delete chat
database of users, Allows
archives
for better communication
between users and support
reps where users can view
progress on problems and
submit additional
information, Built-in
reporting to keep track of
support reps, which
departments are making
requests, and what types of
problems are being reported,
Easily customizable to fit
your needs, and more.
Date: Aug, 22 2005 Date: Sep, 03 2002 Date: Apr, 22 2004 Date: Mar, 17 2003 |
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