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Customer Support
}|
Web Trak is a web based help
A customer management package
Liberum Help Desk is a free,
Virtual Support Office XP Web
desk tracking program. It is
for webhosts. This script is
web-based application for
Based Help Desk Software
fully customizable and runs
still in early stages of
managing support requests
Solution allows you to forge
with a Microsoft Access or
development. It provides a
with in a small business or
strong relationships and
Microsoft SQL Server
management interface for
organization. It is written
increase customer
database and Internet
webhosts. In development is
in VB Script/HTML and runs
satisfaction, while
Information Server. Web Trak
the admin backend which will
on Windows NT with IIS.
dramatically streamlining
v3.0 will be released in
allow hosts to modify the
Features: Completely
support operations.
early 2004. Purchasing now
choice of servers that
web-based, Uses Windows NT
will give you a free upgrade.
clients could be on and
authentication, so you don't
various email types.
need to manage another
(Currently this must be done
database of users, Allows
by hand in the Access
for better communication
database). You can add
between users and support
customer name, domain,
reps where users can view
username, password,
progress on problems and
servername and more.
submit additional
information, Built-in
reporting to keep track of
support reps, which
departments are making
requests, and what types of
problems are being reported,
Easily customizable to fit
your needs, and more.
Date: Dec, 02 2003 Date: May, 24 2002 Date: Sep, 03 2002 Date: Mar, 31 2003 |
|
A powerful and scalable web
Sage Support is a web based
GKNHelpdesk solution that
Sophisticated eCRM customer
based CRM system integrating
support system for
aims evaluating, directing,
support Help Desk. No
all areas of a business
efficiently managing visitor
tracking, reporting and
DLLs,Works with SQL Server,
including Sales &
questions. The ticketing
restoring the customer
MS Access, and MySQL.
Marketing, Services,
system organizes questions
tickets which include
Unlimited users &
Support, Quality Assurance
by categories. The knowledge
complaints and requests,
departments, Web based
and Reporting. Features
base publishes answers to
strengthens communication
support solution.
include email notification,
common questions. Features
between you and your
Representatives can save
file upload, password
include unlimited tickets,
customer, determines
time, share info &
encryption and much more.
articles, and staff; email
standart techniques to meet
present a polished image,
and RSS subscriptions; and
requests and arises the
from any online browser.
100% fully customizable ASP
efficiency of your
Auto POP3 email polling,
source.
employees. General Features
intergrated knowledge base,
; Unlimited department, user
file uploads/downloads,
and support operator.
Viewing related solution
from F.A.Q database before
sending the ticket.
Attaching files to tickets.
ASPEMAIL, ASPUPLOAD. ASP,
MYSQL. GKNHelpdesk does not
require DLL OR ACTIVEX. Free
FTP setup.
Date: Apr, 03 2004 Date: Aug, 11 2006 Date: Jul, 10 2006 Date: May, 14 2006 |
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