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Customer Support
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Sage Support is a web based
A customer management package
Web Trak is a web based help
GKNHelpdesk solution that
support system for
for webhosts. This script is
desk tracking program. It is
aims evaluating, directing,
efficiently managing visitor
still in early stages of
fully customizable and runs
tracking, reporting and
questions. The ticketing
development. It provides a
with a Microsoft Access or
restoring the customer
system organizes questions
management interface for
Microsoft SQL Server
tickets which include
by categories. The knowledge
webhosts. In development is
database and Internet
complaints and requests,
base publishes answers to
the admin backend which will
Information Server. Web Trak
strengthens communication
common questions. Features
allow hosts to modify the
v3.0 will be released in
between you and your
include unlimited tickets,
choice of servers that
early 2004. Purchasing now
customer, determines
articles, and staff; email
clients could be on and
will give you a free upgrade.
standart techniques to meet
and RSS subscriptions; and
various email types.
requests and arises the
100% fully customizable ASP
(Currently this must be done
efficiency of your
source.
by hand in the Access
employees. General Features
database). You can add
; Unlimited department, user
customer name, domain,
and support operator.
username, password,
Viewing related solution
servername and more.
from F.A.Q database before
sending the ticket.
Attaching files to tickets.
ASPEMAIL, ASPUPLOAD. ASP,
MYSQL. GKNHelpdesk does not
require DLL OR ACTIVEX. Free
FTP setup.
Date: Aug, 11 2006 Date: May, 24 2002 Date: Dec, 02 2003 Date: Jul, 10 2006 |
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Liberum Help Desk is a free,
Virtual Support Office XP Web
Sophisticated eCRM customer
Automated support ticket
web-based application for
Based Help Desk Software
support Help Desk. No
routing, new XP style menus,
managing support requests
Solution allows you to forge
DLLs,Works with SQL Server,
client selected skins,
with in a small business or
strong relationships and
MS Access, and MySQL.
PayPal integration, and so
organization. It is written
increase customer
Unlimited users &
much more is available in
in VB Script/HTML and runs
satisfaction, while
departments, Web based
version 3. ASP email
on Windows NT with IIS.
dramatically streamlining
support solution.
functions are improved with
Features: Completely
support operations.
Representatives can save
single emailing feature to
web-based, Uses Windows NT
time, share info &
ensure email list privacy.
authentication, so you don't
present a polished image,
New announcement
need to manage another
from any online browser.
functionality with WYSIWYG
database of users, Allows
Auto POP3 email polling,
editor to send out HTML
for better communication
intergrated knowledge base,
announcents and newsletters.
between users and support
file uploads/downloads,
Check out our demo soon!
reps where users can view
progress on problems and
submit additional
information, Built-in
reporting to keep track of
support reps, which
departments are making
requests, and what types of
problems are being reported,
Easily customizable to fit
your needs, and more.
Date: Sep, 03 2002 Date: Mar, 31 2003 Date: May, 14 2006 Date: Nov, 23 2005 |
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