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{
Customer Support
}|
Web Trak is a web based help
A customer management package
Sage Support is a web based
GKNHelpdesk solution that
desk tracking program. It is
for webhosts. This script is
support system for
aims evaluating, directing,
fully customizable and runs
still in early stages of
efficiently managing visitor
tracking, reporting and
with a Microsoft Access or
development. It provides a
questions. The ticketing
restoring the customer
Microsoft SQL Server
management interface for
system organizes questions
tickets which include
database and Internet
webhosts. In development is
by categories. The knowledge
complaints and requests,
Information Server. Web Trak
the admin backend which will
base publishes answers to
strengthens communication
v3.0 will be released in
allow hosts to modify the
common questions. Features
between you and your
early 2004. Purchasing now
choice of servers that
include unlimited tickets,
customer, determines
will give you a free upgrade.
clients could be on and
articles, and staff; email
standart techniques to meet
various email types.
and RSS subscriptions; and
requests and arises the
(Currently this must be done
100% fully customizable ASP
efficiency of your
by hand in the Access
source.
employees. General Features
database). You can add
; Unlimited department, user
customer name, domain,
and support operator.
username, password,
Viewing related solution
servername and more.
from F.A.Q database before
sending the ticket.
Attaching files to tickets.
ASPEMAIL, ASPUPLOAD. ASP,
MYSQL. GKNHelpdesk does not
require DLL OR ACTIVEX. Free
FTP setup.
Date: Dec, 02 2003 Date: May, 24 2002 Date: Aug, 11 2006 Date: Jul, 10 2006 |
|
Liberum Help Desk is a free,
Virtual Support Office XP Web
A powerful and scalable web
Sophisticated eCRM customer
web-based application for
Based Help Desk Software
based CRM system integrating
support Help Desk. No
managing support requests
Solution allows you to forge
all areas of a business
DLLs,Works with SQL Server,
with in a small business or
strong relationships and
including Sales &
MS Access, and MySQL.
organization. It is written
increase customer
Marketing, Services,
Unlimited users &
in VB Script/HTML and runs
satisfaction, while
Support, Quality Assurance
departments, Web based
on Windows NT with IIS.
dramatically streamlining
and Reporting. Features
support solution.
Features: Completely
support operations.
include email notification,
Representatives can save
web-based, Uses Windows NT
file upload, password
time, share info &
authentication, so you don't
encryption and much more.
present a polished image,
need to manage another
from any online browser.
database of users, Allows
Auto POP3 email polling,
for better communication
intergrated knowledge base,
between users and support
file uploads/downloads,
reps where users can view
progress on problems and
submit additional
information, Built-in
reporting to keep track of
support reps, which
departments are making
requests, and what types of
problems are being reported,
Easily customizable to fit
your needs, and more.
Date: Sep, 03 2002 Date: Mar, 31 2003 Date: Apr, 03 2004 Date: May, 14 2006 |
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