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Customer Support
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This free software is used to
Liberum Help Desk is a free,
A powerful and scalable web
All these features are
quickly log trouble ticket
web-based application for
based CRM system integrating
included in site settings
calls. It is designed to be
managing support requests
all areas of a business
menu. You can control
used as a call center but
with in a small business or
including Sales &
whether email should be sent
also could easily be used as
organization. It is written
Marketing, Services,
or not, enable/disable
a help desk “ help desk”
in VB Script/HTML and runs
Support, Quality Assurance
attachments, define your
application. The software
on Windows NT with IIS.
and Reporting. Features
custom attachment types
has three primary functions,
Features: Completely
include email notification,
etc.
Site
input new support calls,
web-based, Uses Windows NT
file upload, password
Settings.
Email
enter resolutions to
authentication, so you don't
encryption and much more.
Settings.
Ticket
existing support calls,
need to manage another
Settings.
Attachment
organize and access old help
database of users, Allows
Settings.
Admin can view
desk calls threw the built
for better communication
voting report for
in knowledge base or
between users and support
technician.
Admin can set
archives. Installation is
reps where users can view
send emails.
Admin can
fast and does not require
progress on problems and
add/edit and view
any code modification. The
submit additional
technicians, can define
call center software allows
information, Built-in
permissions like admin panel
you to choose from ether a
reporting to keep track of
access ,cross technicians
M.S. Access or MySQL backend
support reps, which
tickets support, assign
database, which is used to
departments are making
categories etc. News:
you
store all the data collected
requests, and what types of
can post news from admin
in the call center. Minimal
problems are being reported,
panel based on permission
configuration is required
Easily customizable to fit
news can be viewed by
for the database setup.
your needs, and more.
technician/users.
This software call center
Knowledge base:
you can
help desk software is
create unlimited knowledge
totally free.
base with categories and
articles.
Date: Apr, 19 2005 Date: Sep, 03 2002 Date: Apr, 03 2004 Date: May, 22 2006 |
|
Virtual Support Office XP Web
Sage Support is a web based
GKNHelpdesk solution that
Sophisticated eCRM customer
Based Help Desk Software
support system for
aims evaluating, directing,
support Help Desk. No
Solution allows you to forge
efficiently managing visitor
tracking, reporting and
DLLs,Works with SQL Server,
strong relationships and
questions. The ticketing
restoring the customer
MS Access, and MySQL.
increase customer
system organizes questions
tickets which include
Unlimited users &
satisfaction, while
by categories. The knowledge
complaints and requests,
departments, Web based
dramatically streamlining
base publishes answers to
strengthens communication
support solution.
support operations.
common questions. Features
between you and your
Representatives can save
include unlimited tickets,
customer, determines
time, share info &
articles, and staff; email
standart techniques to meet
present a polished image,
and RSS subscriptions; and
requests and arises the
from any online browser.
100% fully customizable ASP
efficiency of your
Auto POP3 email polling,
source.
employees. General Features
intergrated knowledge base,
; Unlimited department, user
file uploads/downloads,
and support operator.
Viewing related solution
from F.A.Q database before
sending the ticket.
Attaching files to tickets.
ASPEMAIL, ASPUPLOAD. ASP,
MYSQL. GKNHelpdesk does not
require DLL OR ACTIVEX. Free
FTP setup.
Date: Mar, 31 2003 Date: Aug, 11 2006 Date: Jul, 10 2006 Date: May, 14 2006 |
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