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Liberum Help Desk

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Ticket Support Software

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Stellarite CRM

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This free software is used to
Liberum Help Desk is a free,
All these features are
A powerful and scalable web
quickly log trouble ticket
web-based application for
included in site settings
based CRM system integrating
calls. It is designed to be
managing support requests
menu. You can control
all areas of a business
used as a call center but
with in a small business or
whether email should be sent
including Sales &
also could easily be used as
organization. It is written
or not, enable/disable
Marketing, Services,
a help desk “ help desk”
in VB Script/HTML and runs
attachments, define your
Support, Quality Assurance
application. The software
on Windows NT with IIS.
custom attachment types
and Reporting. Features
has three primary functions,
Features: Completely
etc. Site
include email notification,
input new support calls,
web-based, Uses Windows NT
Settings. Email
file upload, password
enter resolutions to
authentication, so you don't
Settings. Ticket
encryption and much more.
existing support calls,
need to manage another
Settings. Attachment
 
organize and access old help
database of users, Allows
Settings. Admin can view
 
desk calls threw the built
for better communication
voting report for
 
in knowledge base or
between users and support
technician. Admin can set
 
archives. Installation is
reps where users can view
send emails. Admin can
 
fast and does not require
progress on problems and
add/edit and view
 
any code modification. The
submit additional
technicians, can define
 
call center software allows
information, Built-in
permissions like admin panel
 
you to choose from ether a
reporting to keep track of
access ,cross technicians
 
M.S. Access or MySQL backend
support reps, which
tickets support, assign
 
database, which is used to
departments are making
categories etc. News: you
 
store all the data collected
requests, and what types of
can post news from admin
 
in the call center. Minimal
problems are being reported,
panel based on permission
 
configuration is required
Easily customizable to fit
news can be viewed by
 
for the database setup.
your needs, and more.
technician/users.
 
This software call center
 
Knowledge base: you can
 
help desk software is
 
create unlimited knowledge
 
totally free.
 
base with categories and
 
 
 
articles.
 


Date: Apr, 19 2005


Date: Sep, 03 2002


Date: May, 22 2006


Date: Apr, 03 2004
Virtual Support Office XP Web
Sage Support is a web based
GKNHelpdesk solution that
Sophisticated eCRM customer
Based Help Desk Software
support system for
aims evaluating, directing,
support Help Desk. No
Solution allows you to forge
efficiently managing visitor
tracking, reporting and
DLLs,Works with SQL Server,
strong relationships and
questions. The ticketing
restoring the customer
MS Access, and MySQL.
increase customer
system organizes questions
tickets which include
Unlimited users &
satisfaction, while
by categories. The knowledge
complaints and requests,
departments, Web based
dramatically streamlining
base publishes answers to
strengthens communication
support solution.
support operations.
common questions. Features
between you and your
Representatives can save
 
include unlimited tickets,
customer, determines
time, share info &
 
articles, and staff; email
standart techniques to meet
present a polished image,
 
and RSS subscriptions; and
requests and arises the
from any online browser.
 
100% fully customizable ASP
efficiency of your
Auto POP3 email polling,
 
source.
employees. General Features
intergrated knowledge base,
 
 
; Unlimited department, user
file uploads/downloads,
 
 
and support operator.
 
 
 
Viewing related solution
 
 
 
from F.A.Q database before
 
 
 
sending the ticket.
 
 
 
Attaching files to tickets.
 
 
 
ASPEMAIL, ASPUPLOAD. ASP,
 
 
 
MYSQL. GKNHelpdesk does not
 
 
 
require DLL OR ACTIVEX. Free
 
 
 
FTP setup.
 


Date: Mar, 31 2003


Date: Aug, 11 2006


Date: Jul, 10 2006


Date: May, 14 2006
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