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Customer Support
}|
A customer management package
Web Trak is a web based help
Liberum Help Desk is a free,
Sage Support is a web based
for webhosts. This script is
desk tracking program. It is
web-based application for
support system for
still in early stages of
fully customizable and runs
managing support requests
efficiently managing visitor
development. It provides a
with a Microsoft Access or
with in a small business or
questions. The ticketing
management interface for
Microsoft SQL Server
organization. It is written
system organizes questions
webhosts. In development is
database and Internet
in VB Script/HTML and runs
by categories. The knowledge
the admin backend which will
Information Server. Web Trak
on Windows NT with IIS.
base publishes answers to
allow hosts to modify the
v3.0 will be released in
Features: Completely
common questions. Features
choice of servers that
early 2004. Purchasing now
web-based, Uses Windows NT
include unlimited tickets,
clients could be on and
will give you a free upgrade.
authentication, so you don't
articles, and staff; email
various email types.
need to manage another
and RSS subscriptions; and
(Currently this must be done
database of users, Allows
100% fully customizable ASP
by hand in the Access
for better communication
source.
database). You can add
between users and support
customer name, domain,
reps where users can view
username, password,
progress on problems and
servername and more.
submit additional
information, Built-in
reporting to keep track of
support reps, which
departments are making
requests, and what types of
problems are being reported,
Easily customizable to fit
your needs, and more.
Date: May, 24 2002 Date: Dec, 02 2003 Date: Sep, 03 2002 Date: Aug, 11 2006 |
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GKNHelpdesk solution that
Virtual Support Office XP Web
A powerful and scalable web
Sophisticated eCRM customer
aims evaluating, directing,
Based Help Desk Software
based CRM system integrating
support Help Desk. No
tracking, reporting and
Solution allows you to forge
all areas of a business
DLLs,Works with SQL Server,
restoring the customer
strong relationships and
including Sales &
MS Access, and MySQL.
tickets which include
increase customer
Marketing, Services,
Unlimited users &
complaints and requests,
satisfaction, while
Support, Quality Assurance
departments, Web based
strengthens communication
dramatically streamlining
and Reporting. Features
support solution.
between you and your
support operations.
include email notification,
Representatives can save
customer, determines
file upload, password
time, share info &
standart techniques to meet
encryption and much more.
present a polished image,
requests and arises the
from any online browser.
efficiency of your
Auto POP3 email polling,
employees. General Features
intergrated knowledge base,
; Unlimited department, user
file uploads/downloads,
and support operator.
Viewing related solution
from F.A.Q database before
sending the ticket.
Attaching files to tickets.
ASPEMAIL, ASPUPLOAD. ASP,
MYSQL. GKNHelpdesk does not
require DLL OR ACTIVEX. Free
FTP setup.
Date: Jul, 10 2006 Date: Mar, 31 2003 Date: Apr, 03 2004 Date: May, 14 2006 |
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