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Customer Support
}|
This free software is used to
A customer management package
Liberum Help Desk is a free,
A powerful and scalable web
quickly log trouble ticket
for webhosts. This script is
web-based application for
based CRM system integrating
calls. It is designed to be
still in early stages of
managing support requests
all areas of a business
used as a call center but
development. It provides a
with in a small business or
including Sales &
also could easily be used as
management interface for
organization. It is written
Marketing, Services,
a help desk “ help desk”
webhosts. In development is
in VB Script/HTML and runs
Support, Quality Assurance
application. The software
the admin backend which will
on Windows NT with IIS.
and Reporting. Features
has three primary functions,
allow hosts to modify the
Features: Completely
include email notification,
input new support calls,
choice of servers that
web-based, Uses Windows NT
file upload, password
enter resolutions to
clients could be on and
authentication, so you don't
encryption and much more.
existing support calls,
various email types.
need to manage another
organize and access old help
(Currently this must be done
database of users, Allows
desk calls threw the built
by hand in the Access
for better communication
in knowledge base or
database). You can add
between users and support
archives. Installation is
customer name, domain,
reps where users can view
fast and does not require
username, password,
progress on problems and
any code modification. The
servername and more.
submit additional
call center software allows
information, Built-in
you to choose from ether a
reporting to keep track of
M.S. Access or MySQL backend
support reps, which
database, which is used to
departments are making
store all the data collected
requests, and what types of
in the call center. Minimal
problems are being reported,
configuration is required
Easily customizable to fit
for the database setup.
your needs, and more.
This software call center
help desk software is
totally free.
Date: Apr, 19 2005 Date: May, 24 2002 Date: Sep, 03 2002 Date: Apr, 03 2004 |
|
Virtual Support Office XP Web
Sage Support is a web based
GKNHelpdesk solution that
Sophisticated eCRM customer
Based Help Desk Software
support system for
aims evaluating, directing,
support Help Desk. No
Solution allows you to forge
efficiently managing visitor
tracking, reporting and
DLLs,Works with SQL Server,
strong relationships and
questions. The ticketing
restoring the customer
MS Access, and MySQL.
increase customer
system organizes questions
tickets which include
Unlimited users &
satisfaction, while
by categories. The knowledge
complaints and requests,
departments, Web based
dramatically streamlining
base publishes answers to
strengthens communication
support solution.
support operations.
common questions. Features
between you and your
Representatives can save
include unlimited tickets,
customer, determines
time, share info &
articles, and staff; email
standart techniques to meet
present a polished image,
and RSS subscriptions; and
requests and arises the
from any online browser.
100% fully customizable ASP
efficiency of your
Auto POP3 email polling,
source.
employees. General Features
intergrated knowledge base,
; Unlimited department, user
file uploads/downloads,
and support operator.
Viewing related solution
from F.A.Q database before
sending the ticket.
Attaching files to tickets.
ASPEMAIL, ASPUPLOAD. ASP,
MYSQL. GKNHelpdesk does not
require DLL OR ACTIVEX. Free
FTP setup.
Date: Mar, 31 2003 Date: Aug, 11 2006 Date: Jul, 10 2006 Date: May, 14 2006 |
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