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Customer Support
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This free software is used to
Liberum Help Desk is a free,
A powerful and scalable web
Virtual Support Office XP Web
quickly log trouble ticket
web-based application for
based CRM system integrating
Based Help Desk Software
calls. It is designed to be
managing support requests
all areas of a business
Solution allows you to forge
used as a call center but
with in a small business or
including Sales &
strong relationships and
also could easily be used as
organization. It is written
Marketing, Services,
increase customer
a help desk “ help desk”
in VB Script/HTML and runs
Support, Quality Assurance
satisfaction, while
application. The software
on Windows NT with IIS.
and Reporting. Features
dramatically streamlining
has three primary functions,
Features: Completely
include email notification,
support operations.
input new support calls,
web-based, Uses Windows NT
file upload, password
enter resolutions to
authentication, so you don't
encryption and much more.
existing support calls,
need to manage another
organize and access old help
database of users, Allows
desk calls threw the built
for better communication
in knowledge base or
between users and support
archives. Installation is
reps where users can view
fast and does not require
progress on problems and
any code modification. The
submit additional
call center software allows
information, Built-in
you to choose from ether a
reporting to keep track of
M.S. Access or MySQL backend
support reps, which
database, which is used to
departments are making
store all the data collected
requests, and what types of
in the call center. Minimal
problems are being reported,
configuration is required
Easily customizable to fit
for the database setup.
your needs, and more.
This software call center
help desk software is
totally free.
Date: Apr, 19 2005 Date: Sep, 03 2002 Date: Apr, 03 2004 Date: Mar, 31 2003 |
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All these features are
Sage Support is a web based
GKNHelpdesk solution that
Sophisticated eCRM customer
included in site settings
support system for
aims evaluating, directing,
support Help Desk. No
menu. You can control
efficiently managing visitor
tracking, reporting and
DLLs,Works with SQL Server,
whether email should be sent
questions. The ticketing
restoring the customer
MS Access, and MySQL.
or not, enable/disable
system organizes questions
tickets which include
Unlimited users &
attachments, define your
by categories. The knowledge
complaints and requests,
departments, Web based
custom attachment types
base publishes answers to
strengthens communication
support solution.
etc.
Site
common questions. Features
between you and your
Representatives can save
Settings.
Email
include unlimited tickets,
customer, determines
time, share info &
Settings.
Ticket
articles, and staff; email
standart techniques to meet
present a polished image,
Settings.
Attachment
and RSS subscriptions; and
requests and arises the
from any online browser.
Settings.
Admin can view
100% fully customizable ASP
efficiency of your
Auto POP3 email polling,
voting report for
source.
employees. General Features
intergrated knowledge base,
technician.
Admin can set
; Unlimited department, user
file uploads/downloads,
send emails.
Admin can
and support operator.
add/edit and view
Viewing related solution
technicians, can define
from F.A.Q database before
permissions like admin panel
sending the ticket.
access ,cross technicians
Attaching files to tickets.
tickets support, assign
ASPEMAIL, ASPUPLOAD. ASP,
categories etc. News:
you
MYSQL. GKNHelpdesk does not
can post news from admin
require DLL OR ACTIVEX. Free
panel based on permission
FTP setup.
news can be viewed by
technician/users.
Knowledge base:
you can
create unlimited knowledge
base with categories and
articles.
Date: May, 22 2006 Date: Aug, 11 2006 Date: Jul, 10 2006 Date: May, 14 2006 |
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