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{
Customer Support
}|
Virtual Support Office XP Web
Bring your support department
Connect with your customers
TERAWAY LiveHelp is a live
Based Help Desk Software
into the 21st century with
and support issues quickly
customer support software
Solution allows you to forge
Ultimate HelpDesk Suite, a
and efficiently with this
for your site that enables
strong relationships and
feature packed web based
easy to use, easy to install
visitors to communicate with
increase customer
support application for
FREE script. RealLinkASP
your sales representatives
satisfaction, while
providing technical
allows multiple live chat
in real time through web
dramatically streamlining
assistance and increasing
sessions in real time. Chat
based chat. By delivering
support operations.
customer satisfaction by
sessions are logged to the
live support your site
eliminating unthreaded
MSQL database, which can be
visitors don´t have to leave
emails, phone calls and
later searched for quality
your web site, or wait for
faxes. As well as being able
control purposes and
an email reply to get
to track support tickets,
knowledgebase like
answers to their questions,
Ultimate HelpDesk Suite
functions. This script is
they just click a live help
offers live customer
the perfect addition to any
button and are connected
support, is a complete
help desk, or online sales
with one of your customer
billing system, maintains
environment.
service representatives.
your knowledge base and
Your company representative
enables you to generate
then assists the visitor by
reports which are all built
providing information,
into a sleek user interface
links, graphics, or even
which your customers and
guiding the customer through
staff will enjoy.
your web site.
TERAWAY
LiveHelp is the perfect Live
person alternative at a
fraction of the cost!
Date: Mar, 31 2003 Date: Sep, 14 2005 Date: Apr, 19 2005 Date: Dec, 18 2003 |
|
eu Help Desk is designed to
Active Web Helpdesk is a
Live help chat for sales and
This free software is used to
help you cope with
web-based helpdesk manager.
support powered by Real
quickly log trouble ticket
overwhelming customer
It provides a personalized
Assistant. Key features:
calls. It is designed to be
support issues. It allows
customer support system, a
chat buttons and chat
used as a call center but
you to save time while
searchable and categorized
invites, unlimited ops,
also could easily be used as
allowing your
FAQ database, assign a
custom status images,
a help desk “ help desk”
customers/visitors to find
technician per category and
unlimited zones per op,
application. The software
answers that they need. You
more. The source code with
stored responses, operator
has three primary functions,
have the ability to
Access or MS SQL database is
session logs, chat logs and
input new support calls,
prioritize support issues in
available.
stats, web based message
enter resolutions to
any order, assign them to
management, and more...
existing support calls,
representatives create
organize and access old help
relations between individual
desk calls threw the built
issues.
in knowledge base or
archives. Installation is
fast and does not require
any code modification. The
call center software allows
you to choose from ether a
M.S. Access or MySQL backend
database, which is used to
store all the data collected
in the call center. Minimal
configuration is required
for the database setup.
This software call center
help desk software is
totally free.
Date: Nov, 25 2002 Date: Dec, 11 2000 Date: Jan, 28 2005 Date: Apr, 19 2005 |
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