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Customer Support
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MagicWay HelpDesk comprises
Well documented open source
Help Centric is a
Absolute Live Support is a
versatile systems that
CRM software package to do
comprehensive, flexible, and
Complete eCRM Live customer
united provide you with
just about everything!
portable ... web-based Help
support Help Desk system.
numerous options. HelpDesk
It's 100%, easy to install
Desk System. Automatic
Increase your sales by
contains a ticket support
and can be up and running in
responses to tickets, e-mail
providing live customer
system, a search system with
minutes!
notifications, customer
support on your site. This
a knowledge base, user
profile matching and a
is not a hosted application,
system, and an
feature-rich knowledge base
Absolute Live Support runs
administration
put Help Centric in a league
under your own domain on
center.
Tickets
They
of its own. Common help desk
your own site. Developed
represent the core of our
requests are handled quickly
using 100% pure ASP code,
whole application. Here
using the preset automatic
there are No DLLs to
customers can report and
responses. Help Centric
install, It supports Access
detail problems that they
comes with a Help Ticket
and SQL Server
may be experiencing.
Main
History and Tracking module.
databases,unlimited users
Features
Reference
There are separate web
and departments (get your
numbers assigned
Automatic
applications provided for
whole staff to work with the
escalation
Customer
administrators and tech
system), visitor tracking
history
Ticket monitoring:
support staff. Customers
and proactive chat (invite
Customers and Support
(internal and external) can
to chat), canned commands,
personnel are always able to
open and track their own
detailed stats and much more
see ticket status
A level
tickets. Includes a FREE
(Also available in ASP.NET).
of expertise can be set for
contact manager! In
individual technicians
addition, this help desk
insuring that only qualified
system interfaces with our
consultants answer certain
other applications for:
questions
Customer
Project Management,
features:
Open a new
TimeSheets, Calendar and
ticket
Preview status of
Time Management, CRM and
active and resolved tickets
Sales Force Automation,
Rate ticket solution
Product Management, Service
Management, Quote
Management, and Order
Management. Customizable ASP
source code. This software
covers UNLIMITED USERS.
Date: Feb, 12 2005 Date: Oct, 21 2006 Date: Nov, 02 2006 Date: May, 27 2006 |
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ASPTicket is an ASP/ACCESS
Polar Help Desk is a web
All these features are
iHelpDesk is a fully
support ticket system
based solution that helps
included in site settings
web-based service
designed with the web host
you organize support
menu. You can control
request/helpdesk software
in mind. Users can submit
department. With its
whether email should be sent
solution. iHelpDesk
tickets listed by priority
features like incident
or not, enable/disable
streamlines communication
as well as update them.
management, knowledge base,
attachments, define your
between your end users and
Ticket management is carried
email integration, reports
custom attachment types
their service providers by
out through a browser based
and user friendly interface
etc.
Site
eliminating unthreaded
back end.
it helps you manage your
Settings.
Email
emails, phone calls, and
support department.
As a
Settings.
Ticket
faxes. With an official
value-added help desk
Settings.
Attachment
place to enter and manage
solution, it facilitates
Settings.
Admin can view
all work requests, users
your organization to
voting report for
will become more self
distribute service and
technician.
Admin can set
sufficient requiring less
support delivery for both
send emails.
Admin can
assistance from a helpdesk
employees and external
add/edit and view
operator. Once implemented,
customers, while maintaining
technicians, can define
users will gain confidence
centralized control.
Key
permissions like admin panel
that their work requests
advantages: easily deployed
access ,cross technicians
will not be lost minimizing
and configured, extremely
tickets support, assign
the need for redundant
short training period
categories etc. News:
you
requests. iHelpDesk will
enabling seamless
can post news from admin
also provide your
introduction of new support
panel based on permission
organization with ticket
staff, flexible licensing
news can be viewed by
anaylsis, real-time
and pricing models .
technician/users.
Knowledge Base ( will be
Your benefits: incorporate
Knowledge base:
you can
added soon ), easy to use
proven Incident Management
create unlimited knowledge
reports.
process based on ITIL and
base with categories and
best practices procedures,
articles.
minimize the adverse
business impact of incidents
through faster resolution
enabled with the automated
support processes, align
incident management with
your business requirements,
communication with your
customers becomes measurable.
Date: Oct, 11 2005 Date: Apr, 03 2006 Date: May, 22 2006 Date: May, 30 2005 |
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