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Customer Support
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Help Centric is a
Well documented open source
Sophisticated eCRM customer
MagicWay HelpDesk comprises
comprehensive, flexible, and
CRM software package to do
support Help Desk. No
versatile systems that
portable ... web-based Help
just about everything!
DLLs,Works with SQL Server,
united provide you with
Desk System. Automatic
It's 100%, easy to install
MS Access, and MySQL.
numerous options. HelpDesk
responses to tickets, e-mail
and can be up and running in
Unlimited users &
contains a ticket support
notifications, customer
minutes!
departments, Web based
system, a search system with
profile matching and a
support solution.
a knowledge base, user
feature-rich knowledge base
Representatives can save
system, and an
put Help Centric in a league
time, share info &
administration
of its own. Common help desk
present a polished image,
center.
Tickets
They
requests are handled quickly
from any online browser.
represent the core of our
using the preset automatic
Auto POP3 email polling,
whole application. Here
responses. Help Centric
intergrated knowledge base,
customers can report and
comes with a Help Ticket
file uploads/downloads,
detail problems that they
History and Tracking module.
may be experiencing.
Main
There are separate web
Features
Reference
applications provided for
numbers assigned
Automatic
administrators and tech
escalation
Customer
support staff. Customers
history
Ticket monitoring:
(internal and external) can
Customers and Support
open and track their own
personnel are always able to
tickets. Includes a FREE
see ticket status
A level
contact manager! In
of expertise can be set for
addition, this help desk
individual technicians
system interfaces with our
insuring that only qualified
other applications for:
consultants answer certain
Project Management,
questions
Customer
TimeSheets, Calendar and
features:
Open a new
Time Management, CRM and
ticket
Preview status of
Sales Force Automation,
active and resolved tickets
Product Management, Service
Rate ticket solution
Management, Quote
Management, and Order
Management. Customizable ASP
source code. This software
covers UNLIMITED USERS.
Date: Nov, 02 2006 Date: Oct, 21 2006 Date: May, 14 2006 Date: Feb, 12 2005 |
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GKNHelpdesk solution that
Absolute Live Support is a
All these features are
Free ASP Web Based Help Desk
aims evaluating, directing,
Complete eCRM Live customer
included in site settings
Software, this is the best
tracking, reporting and
support Help Desk system.
menu. You can control
free help desk software.
restoring the customer
Increase your sales by
whether email should be sent
Includes Support for Access
tickets which include
providing live customer
or not, enable/disable
or M.S. SQL server for the
complaints and requests,
support on your site. This
attachments, define your
database backend. Features
strengthens communication
is not a hosted application,
custom attachment types
Help Desk Web Based
between you and your
Absolute Live Support runs
etc.
Site
Installation wizard for easy
customer, determines
under your own domain on
Settings.
Email
setup. Knowledge base
standart techniques to meet
your own site. Developed
Settings.
Ticket
search, trouble ticket
requests and arises the
using 100% pure ASP code,
Settings.
Attachment
escalation and email
efficiency of your
there are No DLLs to
Settings.
Admin can view
support. Zen Help Desk
employees. General Features
install, It supports Access
voting report for
Software is free,
; Unlimited department, user
and SQL Server
technician.
Admin can set
professionally designed and
and support operator.
databases,unlimited users
send emails.
Admin can
developed to enhance your
Viewing related solution
and departments (get your
add/edit and view
companies customer support
from F.A.Q database before
whole staff to work with the
technicians, can define
needs. Don’t pay for Help
sending the ticket.
system), visitor tracking
permissions like admin panel
Desk Software, download and
Attaching files to tickets.
and proactive chat (invite
access ,cross technicians
demo it now for free. We
ASPEMAIL, ASPUPLOAD. ASP,
to chat), canned commands,
tickets support, assign
have updated the software to
MYSQL. GKNHelpdesk does not
detailed stats and much more
categories etc. News:
you
provide better login
require DLL OR ACTIVEX. Free
(Also available in ASP.NET).
can post news from admin
security.
FTP setup.
panel based on permission
news can be viewed by
technician/users.
Knowledge base:
you can
create unlimited knowledge
base with categories and
articles.
Date: Jul, 10 2006 Date: May, 27 2006 Date: May, 22 2006 Date: Apr, 23 2006 |
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