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Customer Support
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MagicWay HelpDesk comprises
Well documented open source
Help Centric is a
Absolute Live Support is a
versatile systems that
CRM software package to do
comprehensive, flexible, and
Complete eCRM Live customer
united provide you with
just about everything!
portable ... web-based Help
support Help Desk system.
numerous options. HelpDesk
It's 100%, easy to install
Desk System. Automatic
Increase your sales by
contains a ticket support
and can be up and running in
responses to tickets, e-mail
providing live customer
system, a search system with
minutes!
notifications, customer
support on your site. This
a knowledge base, user
profile matching and a
is not a hosted application,
system, and an
feature-rich knowledge base
Absolute Live Support runs
administration
put Help Centric in a league
under your own domain on
center.
Tickets
They
of its own. Common help desk
your own site. Developed
represent the core of our
requests are handled quickly
using 100% pure ASP code,
whole application. Here
using the preset automatic
there are No DLLs to
customers can report and
responses. Help Centric
install, It supports Access
detail problems that they
comes with a Help Ticket
and SQL Server
may be experiencing.
Main
History and Tracking module.
databases,unlimited users
Features
Reference
There are separate web
and departments (get your
numbers assigned
Automatic
applications provided for
whole staff to work with the
escalation
Customer
administrators and tech
system), visitor tracking
history
Ticket monitoring:
support staff. Customers
and proactive chat (invite
Customers and Support
(internal and external) can
to chat), canned commands,
personnel are always able to
open and track their own
detailed stats and much more
see ticket status
A level
tickets. Includes a FREE
(Also available in ASP.NET).
of expertise can be set for
contact manager! In
individual technicians
addition, this help desk
insuring that only qualified
system interfaces with our
consultants answer certain
other applications for:
questions
Customer
Project Management,
features:
Open a new
TimeSheets, Calendar and
ticket
Preview status of
Time Management, CRM and
active and resolved tickets
Sales Force Automation,
Rate ticket solution
Product Management, Service
Management, Quote
Management, and Order
Management. Customizable ASP
source code. This software
covers UNLIMITED USERS.
Date: Feb, 12 2005 Date: Oct, 21 2006 Date: Nov, 02 2006 Date: May, 27 2006 |
|
Polar Help Desk is a web
ASPTicket is an ASP/ACCESS
The web based support &
Bring your support department
based solution that helps
support ticket system
knowledgebase solution, for
into the 21st century with
you organize support
designed with the web host
customer service
Ultimate HelpDesk Billing, a
department. With its
in mind. Users can submit
professionals.
feature packed web based
features like incident
tickets listed by priority
Representatives can save
support application for
management, knowledge base,
as well as update them.
time, share info, and
providing technical
email integration, reports
Ticket management is carried
present a polished image,
assistance and increasing
and user friendly interface
out through a browser based
from their online browsers –
customer satisfaction by
it helps you manage your
back end.
inexpensively.
* This is
eliminating unthreaded
support department.
As a
NOT just a FAQ system or
emails, phone calls and
value-added help desk
'chat' software, but a tool
faxes. As well as being able
solution, it facilitates
loaded with features for
to track support tickets,
your organization to
admin agents and that will
Ultimate HelpDesk Basic
distribute service and
encourage your visitors to
maintains your knowledge
support delivery for both
provide feedback without
base and enables you to
employees and external
feeling intimidated! And
generate reports which are
customers, while maintaining
your business saves time and
all built into a sleek user
centralized control.
Key
expenses because the
interface which your
advantages: easily deployed
multi-level categories and
customers and staff will
and configured, extremely
search functions help keep
enjoy.
short training period
your knowledgebase useful
enabling seamless
and informative. (Less
introduction of new support
tickets will be
staff, flexible licensing
submitted!)
* Enable
and pricing models .
complete communications and
Your benefits: incorporate
information sharing between
proven Incident Management
your support technicians and
process based on ITIL and
clients...from anywhere and
best practices procedures,
anytime. (Ticket email
minimize the adverse
notifications are sent out
business impact of incidents
automatically in HTML, and
through faster resolution
are customizable. But, you
enabled with the automated
can also send emails between
support processes, align
agents to keep information
incident management with
flowing.)
* Source code,
your business requirements,
install, support &
communication with your
future upgrade are all
customers becomes measurable.
included, for only $145.
Date: Apr, 03 2006 Date: Oct, 11 2005 Date: Feb, 01 2006 Date: Sep, 14 2005 |
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