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{
Customer Support
}|
Bring your support department
Bring your support department
Give your website a robust,
iHelpDesk is a fully
into the 21st century with
into the 21st century with
tracable contact/support
web-based service
Ultimate HelpDesk Billing, a
our Helpdesk Application.
solution. Users create their
request/helpdesk software
feature packed web based
Engineers logins, send
own accounts and log
solution. iHelpDesk
support application for
private messages, printable
"Tickets". Can
streamlines communication
providing technical
job lists, job history and
have unlimited Support
between your end users and
assistance and increasing
much much more
Operators to reply to the
their service providers by
customer satisfaction by
tickets. Live demo at the
eliminating unthreaded
eliminating unthreaded
site
emails, phone calls, and
emails, phone calls and
faxes. With an official
faxes. As well as being able
place to enter and manage
to track support tickets,
all work requests, users
Ultimate HelpDesk Basic
will become more self
maintains your knowledge
sufficient requiring less
base and enables you to
assistance from a helpdesk
generate reports which are
operator. Once implemented,
all built into a sleek user
users will gain confidence
interface which your
that their work requests
customers and staff will
will not be lost minimizing
enjoy.
the need for redundant
requests. iHelpDesk will
also provide your
organization with ticket
anaylsis, real-time
Knowledge Base ( will be
added soon ), easy to use
reports.
Date: Sep, 14 2005 Date: Aug, 22 2005 Date: Aug, 22 2005 Date: May, 30 2005 |
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This free software is used to
Connect with your customers
MagicWay HelpDesk comprises
Live help chat for sales and
quickly log trouble ticket
and support issues quickly
versatile systems that
support powered by Real
calls. It is designed to be
and efficiently with this
united provide you with
Assistant. Key features:
used as a call center but
easy to use, easy to install
numerous options. HelpDesk
chat buttons and chat
also could easily be used as
FREE script. RealLinkASP
contains a ticket support
invites, unlimited ops,
a help desk “ help desk”
allows multiple live chat
system, a search system with
custom status images,
application. The software
sessions in real time. Chat
a knowledge base, user
unlimited zones per op,
has three primary functions,
sessions are logged to the
system, and an
stored responses, operator
input new support calls,
MSQL database, which can be
administration
session logs, chat logs and
enter resolutions to
later searched for quality
center.
Tickets
They
stats, web based message
existing support calls,
control purposes and
represent the core of our
management, and more...
organize and access old help
knowledgebase like
whole application. Here
desk calls threw the built
functions. This script is
customers can report and
in knowledge base or
the perfect addition to any
detail problems that they
archives. Installation is
help desk, or online sales
may be experiencing.
Main
fast and does not require
environment.
Features
Reference
any code modification. The
numbers assigned
Automatic
call center software allows
escalation
Customer
you to choose from ether a
history
Ticket monitoring:
M.S. Access or MySQL backend
Customers and Support
database, which is used to
personnel are always able to
store all the data collected
see ticket status
A level
in the call center. Minimal
of expertise can be set for
configuration is required
individual technicians
for the database setup.
insuring that only qualified
This software call center
consultants answer certain
help desk software is
questions
Customer
totally free.
features:
Open a new
ticket
Preview status of
active and resolved tickets
Rate ticket solution
Date: Apr, 19 2005 Date: Apr, 19 2005 Date: Feb, 12 2005 Date: Jan, 28 2005 |
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