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Customer Support
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Work smarter with Online Work
Liberum Help Desk is a free,
Creates workorders for a IT
A customer management package
Order Suite (OWOS):
web-based application for
center. Was designed
for webhosts. This script is
Professional Edition, the
managing support requests
spacifically for ISDN and T1
still in early stages of
web-based help desk
with in a small business or
installations.
development. It provides a
solution. OWOS Pro helps you
organization. It is written
management interface for
simplify support requests,
in VB Script/HTML and runs
webhosts. In development is
e-mail communication,
on Windows NT with IIS.
the admin backend which will
organize planning and
Features: Completely
allow hosts to modify the
scheduling, and provide
web-based, Uses Windows NT
choice of servers that
powerful access to the
authentication, so you don't
clients could be on and
information you need.
need to manage another
various email types.
database of users, Allows
(Currently this must be done
for better communication
by hand in the Access
between users and support
database). You can add
reps where users can view
customer name, domain,
progress on problems and
username, password,
submit additional
servername and more.
information, Built-in
reporting to keep track of
support reps, which
departments are making
requests, and what types of
problems are being reported,
Easily customizable to fit
your needs, and more.
Date: Oct, 29 2002 Date: Sep, 03 2002 Date: Jul, 15 2002 Date: May, 24 2002 |
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Active Web Helpdesk is a
web-based helpdesk manager.
It provides a personalized
customer support system, a
searchable and categorized
FAQ database, assign a
technician per category and
more. The source code with
Access or MS SQL database is
available.
Date: Dec, 11 2000 |
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