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Customer Support
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A simple web-based help desk
Work smarter with Online Work
Polar Help Desk is a web
Web based Call Tracking and
solution. OWOS Lite helps
Order Suite (OWOS):
based solution that helps
Help Desk software that
you simplify support
Professional Edition, the
you organize support
helps companies streamline
requests, e-mail
web-based help desk
department. With its
their support processes and
communication, organize
solution. OWOS Pro helps you
features like incident
provide their customers a
planning and scheduling, and
simplify support requests,
management, knowledge base,
higher level of service.
provide powerful access to
e-mail communication,
email integration, reports
Features include automated
the information you need.
organize planning and
and user friendly interface
assignments and
scheduling, and provide
it helps you manage your
notifications, automated
powerful access to the
support department.
As a
e-mail alerts, user
information you need.
value-added help desk
customizeable interface,
solution, it facilitates
live support chat, creation
your organization to
of tickets from incoming
distribute service and
e-mails, knowledge base,
support delivery for both
advanced administration
employees and external
console and much more at an
customers, while maintaining
incredible price.
centralized control.
Key
advantages: easily deployed
and configured, extremely
short training period
enabling seamless
introduction of new support
staff, flexible licensing
and pricing models .
Your benefits: incorporate
proven Incident Management
process based on ITIL and
best practices procedures,
minimize the adverse
business impact of incidents
through faster resolution
enabled with the automated
support processes, align
incident management with
your business requirements,
communication with your
customers becomes measurable.
Date: Mar, 17 2003 Date: Oct, 29 2002 Date: Apr, 03 2006 Date: Mar, 22 2006 |
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Live help chat for sales and
Connect with your customers
Sage Support is a web based
A powerful and scalable web
support powered by Real
and support issues quickly
support system for
based CRM system integrating
Assistant. Key features:
and efficiently with this
efficiently managing visitor
all areas of a business
chat buttons and chat
easy to use, easy to install
questions. The ticketing
including Sales &
invites, unlimited ops,
FREE script. RealLinkASP
system organizes questions
Marketing, Services,
custom status images,
allows multiple live chat
by categories. The knowledge
Support, Quality Assurance
unlimited zones per op,
sessions in real time. Chat
base publishes answers to
and Reporting. Features
stored responses, operator
sessions are logged to the
common questions. Features
include email notification,
session logs, chat logs and
MSQL database, which can be
include unlimited tickets,
file upload, password
stats, web based message
later searched for quality
articles, and staff; email
encryption and much more.
management, and more...
control purposes and
and RSS subscriptions; and
knowledgebase like
100% fully customizable ASP
functions. This script is
source.
the perfect addition to any
help desk, or online sales
environment.
Date: Jan, 28 2005 Date: Apr, 19 2005 Date: Aug, 11 2006 Date: Apr, 03 2004 |
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