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{
Customer Support
}|
UserInteract Live Support
Sohodo CRM is a complete CRM
Live2Help is a real-time chat
Feature: Pull, Leave &
enables operators the
(Customer Relationship
program written in PHP and
Transfer Visitors between
ability to chat directly w/
Management) solution that
JAVA Script that allows you
operators; Real Time
visitors. Operators can
enables businesses to manage
to interact with your site
Monitoring; Built in Browser
monitor support calls &
marketing campaigns, email
visitors, offering support
(easy integration with your
visitors directly from their
marketing, email campaigns,
and/or sales in real time
website); Push Page, Push
monitor screen.
Extensive
lead generation and demand
through chat. When a visitor
Image; Follow Me; Canned
visitor details:
-Traffic
generation, track campaign
from your site needs help,
Answers (Preset Text and
history
-History of support
success, manage sales
he/she simply clicks on the
HTML); Audio Alerts; No
sessions.
Initiate chat
opportunities, and support
operator online icon and a
plug-ins or Java VM
sessions (2 types!):
-Force
tracking for customer issues.
chat box will pop-up
required; Clocks; Works
open chat sessions w/
instantly or a leave a
Everywhere.
visitors
-Invite visitors
message box will pop-up if
to chat
Provide live
operator is offline...
support on:
-E-mails,
Live2Help is provided as an
auctions, multiple
Application Service Provider
websites
Custom:
-Chat
(ASP) solution, it is
screen
completely web based. No
logos
-Online/Offline
downloads or any
status icons
-Chat
installations are required
greetings
-Canned
either by your website
messages
Lots More!
visitors or by your
Create an accnt for Free!
operators.
Date: Feb, 21 2004 Date: Aug, 13 2003 Date: Jul, 17 2003 Date: May, 21 2003 |
|
HumanHelper is a customer
LIVE TechSUPPORT allows you
HelpExpress, a web-based
Live2support is a CRM
service tool for your
to interact effortlessly
helpdesk based on tickets to
solution for one to one live
website that enables web
with your website's
cut your company costs and
chat with availability
site visitors to directly
visitors. Using LIVE
boost your technicians’
status and real time
communicate with your
TechSUPPORT you can provide
efficiency. Features
visitors monitoring. Website
company staff. The visitors
support and/or sales
include: graph reports,
access static and analysis.
on your site can simply
assistance all in real time
assign technicians,
No software download.
click on a HumanHelper
and directly from your
technician notification,
Provide support/sales from
button and then will be
website when you are online
advanced printing, live
anywhere and any computer.
connected with one of your
and interactive support when
support, knowledge base,
Push Pages, Predefine
representatives. You then
you are offline. Increase
area control and much more.
responses, Chat Transcripts,
can assist the web site
your sales, reduce your
Ongoing updates at no extra
Multiple Chat Session.
visitor by providing
costs, improve customer
cost.
Administrative functions –
information, web site links,
service. LIVE TechSUPPORT is
operator setup, chat
and even help navigate them
inexpensive and a great
transcript management lots
through your web site. The
hosted solution. Full
more. Can be integrated in
HumanHelper solution is
Web-based or software
less than 30 minutes.
provided on an Application
interfaced. Developed in 2
Service Provider (ASP) basis.
languages: English and
Portuguese.
Date: May, 01 2003 Date: Apr, 14 2003 Date: Feb, 21 2003 Date: Jan, 06 2003 |
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