Active Web HelpdeskHits: 27
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Web-based Helpdesk Manager. It works by routing the Customer Question to the proper Helpdesk Personnel. Helpdesk Personnel then answers it and it is saved to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
Platform(s): Windows
Date: Mar, 08 2003 Author: AlvinLu, http://www.activewebsoftwares.com/productinfo.aspx?ProductID=12 {
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