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EB Suite Web Based CRM - Marketing Automation Hits: 17 ***** 0.0 EB Suite Web Based Customer Support - Help Desk Hits: 17 ***** 0.0 EB Suite's CRM - Marketing Features: Contact Management,     Automation: Integrated with KnowledgeBase, Customer     the EB Suite's Contact Self-Service Portal, Case     Manager, CRM-Marketing Tracking, Case Assignment,     Automation lets you identify Support Team Control,     and segment Interaction History, email     prospects/customers to notification of cases, Notes     assure maximum effectiveness and Attachments     for your outbound marketing.       Whether it's prospecting       for new customers, or       remaining in touch with a       customer news letter, EB       Suite's CRM application will       automatically keep track of       the progress.       Date: Feb, 02 2004 Date: Feb, 02 2004