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popular collection of scripts for all

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FAQ and Knowledgebase

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WavNetworks

Hits: 27
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WSS Help Centre

Hits: 25
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Querybot is an interactive
Get free technical support on
WSS Help Centre is a hosted
 
FAQ/Knowledgebase system
a wide variety of topics
application providing a
 
that be answering your
including Windows,
knowledge base/faq solution
 
customers' questions in less
Macintosh, Web Development,
for your website. With the
 
than an hour. Querybot acts
Programming, etc. If we
ability to reduce Customer
 
as your 24 by 7 customer
don't have a category, just
Service calls and emails by
 
service front line. It
ask and we will be more than
up to 80% you will quickly
 
instantly answers repetitive
happy to add it!
see a high ROI. Features
 
questions, while forwarding
 
include: advanced learning
 
unresolved issues to you by
 
search engine (key for your
 
email. The system records
 
Customers to find the
 
all questions asked and
 
answers they want),
 
gives you detailed usage
 
categorisation of articles ,
 
statistics so you know
 
full HTML articles, article
 
exactly what your customers
 
rating, printing and
 
are asking. The system is
 
"email to friend"
 
designed to improve over
 
functionality, "look
 
time as new customer
 
and feel" and styling
 
questions are recorded and
 
customisation, reporting and
 
resolved. Querybot requires
 
visuals to allow you to see
 
absolutely no programming,
 
exactly which articles are
 
software installation or
 
working, what isn't and what
 
working with scripts. You
 
needs adding (your Customers
 
simply sign up for a free
 
indirectly tell *you* what
 
trial account and copy some
 
needs adding!). Pricing is
 
HTML code to your site.
 
based on traffic received,
 
Querybot gives small
 
on a monthly basis.
 
businesses and organizations
 
 
 
access to the advanced
 
 
 
customer service technology
 
 
 
used by big companies.
 
 
 
Awarded 5 cows by Tucows.
 
 
 


Date: Jul, 18 2004


Date: Mar, 29 2004


Date: Dec, 10 2006
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