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Querybot is an interactive
Get free technical support on
WSS Help Centre is a hosted
FAQ/Knowledgebase system
a wide variety of topics
application providing a
that be answering your
including Windows,
knowledge base/faq solution
customers' questions in less
Macintosh, Web Development,
for your website. With the
than an hour. Querybot acts
Programming, etc. If we
ability to reduce Customer
as your 24 by 7 customer
don't have a category, just
Service calls and emails by
service front line. It
ask and we will be more than
up to 80% you will quickly
instantly answers repetitive
happy to add it!
see a high ROI. Features
questions, while forwarding
include: advanced learning
unresolved issues to you by
search engine (key for your
email. The system records
Customers to find the
all questions asked and
answers they want),
gives you detailed usage
categorisation of articles ,
statistics so you know
full HTML articles, article
exactly what your customers
rating, printing and
are asking. The system is
"email to friend"
designed to improve over
functionality, "look
time as new customer
and feel" and styling
questions are recorded and
customisation, reporting and
resolved. Querybot requires
visuals to allow you to see
absolutely no programming,
exactly which articles are
software installation or
working, what isn't and what
working with scripts. You
needs adding (your Customers
simply sign up for a free
indirectly tell *you* what
trial account and copy some
needs adding!). Pricing is
HTML code to your site.
based on traffic received,
Querybot gives small
on a monthly basis.
businesses and organizations
access to the advanced
customer service technology
used by big companies.
Awarded 5 cows by Tucows.
Date: Jul, 18 2004 Date: Mar, 29 2004 Date: Dec, 10 2006 |