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Trouble Ticket

Trouble Ticket is a complete free help desk system with many features for your office's IT department. It allows users to submit a Trouble Ticket and the staff to work on and track the Tickets. Two access levels for staff accounts are available. The script comes with a simple installer and it is customizeable and 'brandable'. Notable features include: - searchable, sortable, and customizeable Tickets list - create custom fields to store user data - create custom priority levels and notification lists - email updates of new Tickets, Ticket status, etc - detailed Ticket browser with several Ticket status levels and delegation - most features are modular: remove any that you don't want - Trouble Ticket is actively developed and the author is happy to implement requested features Requires a MySQL database (the installer makes the tables for you and writes a settings file).

Platform(s): Linux, Windows, FreeBSD, Mac OSX, Sun Solaris
Date: Sep, 06 2005
Author: Andrey Yurovsky, http://thedotcommune.com/troubleticket.html

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