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SupportPRO Helpdesk

SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket. The main features include: *Email Piping: Create/Modify tickets based on customer emails automatically *Feature-packed admin and staff section *Flexible Knowledgebase : Create unlimited categories and FAQ entries *Downloads : Share with your clients common files such as manuals etc in the download section. *Multiple skins to match your web design *Announcements/ News : Let users/staff view important notifications in the News section *Ticket Submission : Submit tickets with allowed types of attachments *Quick View Statistics : View ticket and staff statistics in a graphical manner *Reminders *Private Messages : Send messages between the staff with the built-in internal messaging system *Unlimited Companies *unlimited Departments

Platform(s): Linux, Windows, FreeBSD, Sun Solaris
Date: Apr, 04 2006
Author: Armia Systems, Inc, http://www.supportpro.net

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