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{
Help Desk
}|
Omnistar Live is a
Some of the features (but not
A simple web-based help desk
osTicket can manage emails
comprehensive Customer
all !) include:
* Easy
solution. OWOS Lite for PHP
from an perl gateway via
Relationship Management
installation including tools
helps you simplify support
aliases, pop3 with crontab
solution that provides help
to manage installation
*
requests, e-mail
login, or manual pop3 login
desk trouble ticket tracking
Easy to understand and use
communication, organize
when admin is accessed.
and more. Help desk tickets
* Password encryption
planning and scheduling, and
Users will received an
can be submitted via email
* Completely Scalable
*
provide powerful access to
autoresponce when they send
or directly through a
Customizable task
the information you need.
emails or see ticket created
customizable support request
categories
*
info if using web-based form
form. Responses to help
Customizable task groups
mail. They can also view
desk tickets can even be
* Customizable status list
ticket status online using
directly added to a
* Customizable priority
their email/ticket# to
searchable knowledgbase. In
list
* Task feedback and
login. Alot of built in
addition to providing help
service level statistics
security features and more.
desk management Omnistar
* Easy to configure
Live also includes a Live
security
* Simple user
Online Chat component that
and group creation and
will allow your sales a
maintenance
* Encryption
support representatives to
of passwords
* Easy to
chat directly with all your
add announcements/news
web site visitors in real
section
* Customizable
time.
themes and templates
*
Knowledgebase that can be
standalone or created as a
result of tasks
* Tasks
can be created by users,
task managers
* Tasks
can be created by email
* LDAP support
*
Extensive task search
options
* Extensive
statistics and reporting
functionality
* Task
statistics and feeback
report
* Attachment
support
* Database
consistency checker
*
Task notification via email
and more!
Date: Oct, 12 2006 Date: May, 27 2006 Date: Mar, 17 2003 Date: Aug, 06 2003 |
|
The pdjk-support suite is a
This is an HTML, PHP3, and
Every company does business
A customer support ticket
full suite of online
MySQL based Intranet
according to diffent
system, uses mysql. Email
technical support
application used to input
processes. This action item
notification, user
segments.
These segments
trouble ticket information
tracking tool is designed to
registration, forgot
include:
New's - The
and output reports based on
be used for any company to
password system, plus
ability to add news to the
built-in queries. Current
match their process. Data
administration console. Uses
front page of your support
features include: Add users,
collected as part of doing
templates for easy
suite and allow users to
Add departments (ex. IT
business is unique to
customisation. Available as
comment on the news
Dept, Helpdesk,
programs and projects, and
a free download for members
articles. FAQ's - Sorted
Applications, HR), Add
therefor this tool is also
of delta.co.uk. Membership
into Categories,
categories for each
easy to agument to meet up
costs $50.
Sub-categories, most viewed,
department, Add trouble
with how you already to
newest entries etc. Users
ticket/job information,
business. This tool brings
can also submit FAQ's for
Modify users, Modify/Update
action items to the Internet
administration approval and
jobs/trouble tickets, Delete
with easy access via web
FAQ's can also be commented
users, Delete categories,
browsers and email. Its a
on similar to the news
Delete departments, and
full feature tool with every
commenting system. Admin's
Close jobs/trouble tickets.
day use in mind. You will
can also include HTML in
wonder how you ever did
their FAQ's.
Support -
business with out it.
This allows users to submit
support tickets so that a
administrator can respond
with the help they need, the
support ticket can be
opened/closed by both the
admin and the user. Admin's
can also include HTML in
their entries. Custom fields
in the support tickets.
E-mail notification about
support tickets for admin's
for individual departments
or all departments.
Administration Panel – A
very easy to use but
in-depth admin panel
featuring administration for
all of the features in the
support suite.
Date: Dec, 12 2005 Date: May, 16 2000 Date: May, 08 2006 Date: Nov, 25 2002 |
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