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{
Help Desk
}|
SupportPRO is a powerful help
ExoPHPDesk is a HelpDesk for
InnovateHelpDesk is a full
» Post Announcements so your
desk software with
Internet companies that
featured support desk
customers can stay up to
integrated knowledge base.
require communicating with
feature. Many unique key
date
» Easy to use ticket
It allows users to submit
their customers. Includes
features are making
support system
» Unlimited
trouble tickets by email or
Admin Area, Staff Area,
InnovateHelpDesk different
admins can be added
» Easy
web form, and email the
Member Area. With a
from other support desk
member system
»
creator of a trouble ticket
fast,easy template and Live
softwares. InnovateHelpDesk
Notifications every time a
when updating or closing out
chat system, it is the
can assign tickets to
ticket is created
» Set
a trouble ticket.
The
superior
operators with advanced load
tickets in different modes
main features include:
one.
Add/Edit/Delete/Email
balancing, can track the
(Open, On Hold and
*Email Piping:
Admins,Staff,Members.
status of tickets and send
Closed)
» Tickets can have
Create/Modify tickets based
Create/Edit/Delete/Close/
information emails to people
a different priority
» Set
on customer emails
Open Tickets.
according to your rules,
different departments
»
Send/View/Delete/Reply
personalized emails both in
Easy installation
» Highly
Private
html and plain, ticket
customizable design. Only
Messages.
Add/Edit/Delete
creating from emails,
HTML skill or an editor such
F.A.Q. in Integreted
supports attachments, highly
as Dreamweaver is required
Knowledge Base. Fetch Mail
customizable, easy
through any Mail server and
installation, free upgrade
convert to tickets.
and support, advanced custom
Ability to search tickets.
unlimited fields and
ADD/EDit/Delete staff notes
customizable autoresponders,
viewable by staff/admins.
and much more.
IP Lookup feature to check
InnovateHelpDesk is a full
the server status of
featured support desk
specific ports.
Mail
software with the lowest
Piping, Unlimited Saved
price and %100 re-brandable
Responses, TroubleShooters.
structure. For more details
New mail piping supports
and online demo, please
multiple mail programs and
visit our website.
is far more flexible. New
version contains mySQL
Toolbox with mySQL backup.
And Much Much More. Easy
Web-Based Installation.
1.2.1 is much more secure
now.
Date: Apr, 04 2006 Date: Feb, 01 2006 Date: Dec, 06 2005 Date: Mar, 13 2005 |
|
This is an HTML, PHP3, and
FlexSupport is a powerful
- Add/Edit Customer
Trouble Ticket is a complete
MySQL based Intranet
help desk tool written in
Details
- Add Order Details
free help desk system with
application used to input
PHP and MySQL. It will allow
to a customers reference
many features for your
trouble ticket information
users to submit trouble
number
- Add Invoice
office's IT department. It
and output reports based on
tickets via a web form, it
Details to a customer
allows users to submit a
built-in queries. Current
gives you the chance to
reference number
- Edit
Trouble Ticket and the staff
features include: Add users,
email the creator of a
Order Details
- Edit
to work on and track the
Add departments (ex. IT
trouble ticket when updating
Invoice Details
- View
Tickets. Two access levels
Dept, Helpdesk,
or closing out a trouble
Sales reports in a certain
for staff accounts are
Applications, HR), Add
ticket.
FlexSupport is
date range.
- View
available. The script comes
categories for each
the combination of months of
Specific Customer report,
with a simple installer and
department, Add trouble
hard work, however it is
which includes all details
it is customizeable and
ticket/job information,
very easy to use for your
for that customer.
- View
'brandable'. Notable
Modify users, Modify/Update
customers. Some unique and
Deivery Detail. Search
features include:
-
jobs/trouble tickets, Delete
awesome features
between a date range.
-
searchable, sortable, and
users, Delete categories,
include:
1. Customisable
Local Intranet for all your
customizeable Tickets
Delete departments, and
pages
2. Avatar (a small
company's details
-
list
- create custom fields
Close jobs/trouble tickets.
picture underneace your
Archive
- Contact
to store user data
- create
staff member's name)
3.
details
- Live Support
-
custom priority levels and
Staff wage calculator (the
Technical Ticket System
-
notification lists
- email
system can work out staff
Add user
- Edit User
-
updates of new Tickets,
wages based on working days
Forgot password
- Add
Ticket status, etc
-
and clients' review, you can
invoice, specific to that
detailed Ticket browser with
hire as many as freelance
customer.
- Add order,
several Ticket status levels
staff and pay them based on
specific to that customer.
and delegation
- most
the calculator)
4. User
features are modular: remove
friendly interface for both
any that you don't want
-
your staff and clients.
5.
Trouble Ticket is actively
Notes function for staff to
developed and the author is
communicate internally.
6.
happy to implement requested
Secure code to block spam
features
Requires a
tickets generated through
MySQL database (the
some scripts.
7. Email
installer makes the tables
notification to the client
for you and writes a
when the ticket is
settings file).
updated.
8. Random ticket
ID for secure reason.
9.
Closing ticket in 15 days
automatically when ticket
has not been replied by
clients.
Date: May, 16 2000 Date: May, 28 2012 Date: Dec, 05 2005 Date: Sep, 06 2005 |
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