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Help Desk
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DeskLance is a HelpDesk for
RepairShop is a brand new way
Our help desk system is a
The jab:ITS Incident Tracking
Internet companies that
to manage your repair
full featured customer
System provides a
require communicating with
service department. From
support management system
browser-based help desk
their customers. Includes
repair arrival to departure,
that comes with
system for tracking and
Admin Area, Staff Area,
it will help you to keep
functionality for support
reporting customer support
Member Area. With a
work, customers and bids
ticket management, a
issues and occurrences. Its
fast,easy template and Live
organized. It will file your
browseable/searchable
features include user
chat system, it is the
customers, build repair
knowledgebase, and support
registration and login, up
superior one.
forms, generate work orders,
satisfaction measurement.
to ten customizable data
Add/Edit/Delete/Email
hold jobs lists, remind you
It's a robust, easy to use
fields, ability for
Admins,Staff,Members.
when jobs are waiting for
customer support solution
customers to add and modify
Create/Edit/Delete/Close/
too long or if items has
written in PHP and HTML with
their own incident items,
Open Tickets.
been forgot. RepairShop
a database backend to
ability to assign incident
Send/View/Delete/Reply
will collaborate with your
provide users with the power
items to users, ability to
Private Messages.
customers, telling them when
needed to easily manage
search incident database,
Add/Edit/Delete F.A.Q. in
there are updates to their
hundreds of departments,
email notification, message
Integreted Knowledge Base.
job entry, and it will let
technicians and support
posting for discussion of
Fetch Mail through any Mail
them approve or refuse your
requests. With our help
issues, and more.
server and convert to
bids - ONLINE.
desk solution, you'll be
tickets. Ability to search
able to:
--Allow customers
tickets. ADD/EDit/Delete
to submit support requests
staff notes viewable by
24/7
--Prioritize and
staff/admins. IP Lookup
manage all support
feature to check the server
requests
--Allow customers
status of specific ports.
to track the status of
Mail Piping, Unlimited Saved
support requests
--Create
Responses, TroubleShooters.
solutions through a
New mail piping supports
browseable/searchable
multiple mail programs and
knowledgebase
--Create
is far more flexible. New
predefined automated
version contains mySQL
responses
--Survey end-user
Toolbox with mySQL backup.
satisfaction
And Much Much More. Easy
Web-Based Installation.
Date: Aug, 11 2005 Date: Aug, 09 2005 Date: Jul, 23 2005 Date: Jul, 13 2005 |
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h2desk is the powerful way to
Simple Help Desk is a php
IntelloDesk™ is
InfoBase is an easy to
provide online support to
based free help desk call
avidInteractive's™ new
implement and use technical
your customers. From small
center system for your web
intelligent helpdesk system.
support system perfect for
businesses to larger
site or internal web page.
Unlike many other HelpDesk
small to medium sized
corporations, the help desk
End users can create a
applications, IntelloDesk is
websites and businesses. It
will streamline your online
account and submit new
easy to use, install and
features a weighted search
communication with your
trouble tickets, and also
manage. You can keep track
system that helps to ensure
customers - your business
view their past trouble
of all your customers
that your clients will get
will save time and money.
tickets. Administrators
questions and queieries in
the most relevant articles
Create, manage, and overlook
resolve trouble tickets,
an easy to access
returned when they search.
unlimited staff members,
special administrators can
application. IntelloDesk is
departments, and tickets.
be assigned to only see
easy to join up with other
Configure powerful
particular priorities or
applications you might be
auto-replies and populate
categories of help desk
running.
the built-in knowledge base.
calls. The software comes
Generate ticket statistics
with an easy to use install
by departments and users.
script making it possible
Manage your emails by
for little computer
importing automatically from
knowledge to get the
multiple POP3 addresses.
software setup.
Populate the file library
with commonly distributed
downloads. Keep track of
tasks with personal and
global calendar reminder
systems. Overlook
performance with the simple
ticket rating system.
Intercept common ticket
issues by offering solutions
from the knowledge base.
Seamlessly integrate the
system into your web site.
Download your free trial
today.
Date: Jul, 12 2005 Date: Jun, 14 2005 Date: Jun, 10 2005 Date: Jun, 09 2005 |
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