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Help Desk

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Accliptic Support

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DeskLance - Advanced HelpDesk/Ticketing System

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SupportWare

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Helpdesk 2005

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Accliptic Support is a
DeskLance is a HelpDesk for
SupportWare has been created
This is a helpdesk written by
web-based customer
Internet companies that
to handle support issues
Network Administrators for a
relationship management/help
require communicating with
from your users. This
Windows Client network. It
desk software tool for small
their customers. Includes
software will email the
uses PHP and MySQL, as well
and medium sized
Admin Area, Staff Area,
Admin when a new issue is
as WMI. It features an
businesses. The product
Member Area. With a
posted and email the poster
automatic inventory program
of three years of
fast,easy template and Live
when someone answers this
that works with all WMI
development, Accliptic
chat system, it is the
issue. The drop down boxes
compatible clients(2000,XP
Support provides a powerful
superior one.
in the application are
by default, WIN9X/NT with
- yet flexible - means to
Add/Edit/Delete/Email
configurable in the admin
add-on). It is still being
connect with one's customers
Admins,Staff,Members.
section of the software.
actively developed as it is
and sales prospects. Whether
Create/Edit/Delete/Close/
Users can upload supporting
in use on the creators
you run a small internal
Open Tickets.
files to your server
network.
help-desk or provide support
Send/View/Delete/Reply
directory.
 
for products & services
Private Messages.
 
 
world-wide, Accliptic
Add/Edit/Delete F.A.Q. in
 
 
Support can be a powerful
Integreted Knowledge Base.
 
 
tool for your business
Fetch Mail through any Mail
 
 
needs. ... Accliptic
server and convert to
 
 
Support features: -
tickets. Ability to search
 
 
Customer inquiry tracking
tickets. ADD/EDit/Delete
 
 
and response
staff notes viewable by
 
 
functionality. - Unlimited
staff/admins. IP Lookup
 
 
number of CSRs/users. -
feature to check the server
 
 
Low, one-time/non-recurring
status of specific ports.
 
 
licensing. - Intuitive and
Mail Piping, Unlimited Saved
 
 
attractive default
Responses, TroubleShooters.
 
 
interface. - Can be easily
New mail piping supports
 
 
integrated into any existing
multiple mail programs and
 
 
web site. - Web and email
is far more flexible. New
 
 
based inquiry submission. -
version contains mySQL
 
 
Customer discussion
Toolbox with mySQL backup.
 
 
forum. - Searchable
And Much Much More. Easy
 
 
knowledge base. -
Web-Based Installation.
 
 
CSR-to-CSR mail. -
 
 
 
Notices. - Trouble
 
 
 
ticketing. - Much, much
 
 
 
more! Please view our
 
 
 
web site today for more
 
 
 
information!
 
 
 
http://www.accliptic.com/
 
 
 
products/as/
 
 
 


Date: Dec, 19 2005


Date: Aug, 11 2005


Date: May, 16 2005


Date: Dec, 28 2004
Triangle Solutions Ltd has
Dapper Desk is a customizable
Isolsoft's Support Center is
Costing only $8.00, the
developed an application
PHP/MySQL based customer
a versatile Help Desk system
professional version of the
which allows you to
support system compatible
intended for organizations
highly popular Fast Track
offer your web site users a
with Linux, Windows and
which give support to their
Sites Trouble Ticket System
way to request Support
Solaris. Customers can
customers and members. Some
is extremely affordable.
Tickets. Through the
initiate tickets via email
of its key features:
This new and improved
admin side of the
or by logging into the web
PHP/MySQL based; unlimited
version has a large amount
application you can set up
interface. Ticket ID numbers
number of techs and users
of features including: a
user accounts. These Users
remain in subject of email
allowed; intuitive and easy
better GUI, User
may then log into the Client
tickets. Status codes are
to use staff, admin and user
Administartion, custom
side and write any amount of
color coded and
panels; 100% web based;
problem categories, emailing
requests to the system. On
customizable. Supports
Ticket submissions via web
options, and much much more.
submitting a request the
unlimited techs/admins and
or email; Knowledge base;
This version contains a
request is emailed to the
customers. Wireless PDA
User base; optional user
completely redesigned User
Administrator's email
module allows you to answer
registration and login;
Interface, and the
specified within the Config
tickets on any PDA or cell
customizable features and
underlying code has also
file. Attachments can be
phone with HTML capable web
templates; privacy and
been reorganized to allow
uploaded to an individual
browser. Paging feature.
permission settings;
you greater control over
post. This may well be a
Also features: Custom
multiple language support;
your customer's tickets, and
screenshot or document
autoresponse messages, FAQ
automated email
also makes it a better
explaining things a little
manager, and customizable
notifications of ticket
experience for them by
more. Message thread is
themes.
status; predefined replies;
allowing them to easily see
maintained within the emails
 
optional assigment of
which ticket are open or
sent back and forth. Self
 
tickets to technicians by
closed, and also when they
User Registration added,
 
department; private
were updated. The new design
this is switchable within
 
messaging service for staff
of the Fast Track Sites
the configuration file of
 
members; unlimited custom
Trouble Ticket System Pro
the application
 
fields; in-depth
Edition also allows for easy
 
 
personalized reports and
changes to it, the
 
 
statistics; view and
stylesheet has been redone
 
 
advanced search of users'
for ease of changes.
 
 
history, account, tickets,
 
 
 
knowledge base, etc; easy
 
 
 
Installation... and much
 
 
 
more.
 


Date: Aug, 24 2004


Date: May, 21 2004


Date: Oct, 28 2006


Date: Jul, 27 2006
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