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{
Help Desk
}|
Cerberus Helpdesk is a
Developed to help support
Released to help smaller
Every company does business
next-generation,
Fast Track customers, our
companies that aren't yet
according to diffent
browser-based helpdesk
application is being used by
able to afford a
processes. This action item
focused on the indexing and
several businesses around
full-fledged helpdesk,
tracking tool is designed to
sharing of knowledge between
the world. The
acknowledging that an
be used for any company to
team members. The result is
professional version
efficient and strong
match their process. Data
quick, relevant answers for
includes a 1yr warranty with
communications platform is a
collected as part of doing
customers. A flexible
full access to technical
critical factor critical in
business is unique to
workflow system allows the
support by phone or email, a
any company's growth;
programs and projects, and
quick association of
better user administration
Auracle Lite serves as a
therefor this tool is also
knowledge resources and
center, multiple language
stater platform which
easy to agument to meet up
inbound customer e-mail. A
support, and much more.
enables you to scale to the
with how you already to
highly-sophisticated
The FREE version has a few
enterprise-level version of
business. This tool brings
anti-spam engine adapts to
of the same features as the
Auracle with minimal
action items to the Internet
tricks used by spammers to
professional version and
effort.
Auracle Lite
with easy access via web
filter abnormal e-mail. The
does not include a warranty.
does not possess all of
browsers and email. Its a
project has an installed
Auracle's features of
full feature tool with every
base of over 13,000
course, nor does it entitle
day use in mind. You will
companies and has been under
you to any support from our
wonder how you ever did
constant development for
experts or dynamic upgrade
business with out it.
nearly 5 years. The source
systems. It remains however,
code is provided to
a carefully engineered
encourage collaboration in
system that will provide you
the highly-active community,
with the absolute best
as well as flexibility,
cost-free 'starter'
integration and security.
communications platform.
Starting with Auracle Lite,
should your company grow to
greater demands, you will be
able to instantly upgrade to
Auracle's full version and
tap into the network of
experts and features that
will give your company a new
depth of communication and
the potential for growth
that it requires.
Date: Oct, 03 2006 Date: Jul, 27 2006 Date: Jul, 15 2006 Date: May, 08 2006 |
|
DeskLance is a HelpDesk for
RepairShop is a brand new way
SupportWare has been created
PHP Zen Help Desk Features,
Internet companies that
to manage your repair
to handle support issues
trouble ticket creation,
require communicating with
service department. From
from your users. This
help desk knowledge base
their customers. Includes
repair arrival to departure,
software will email the
search, trouble ticket
Admin Area, Staff Area,
it will help you to keep
Admin when a new issue is
status checking, sorting by
Member Area. With a
work, customers and bids
posted and email the poster
ticket number, category,
fast,easy template and Live
organized. It will file your
when someone answers this
status and who the ticket
chat system, it is the
customers, build repair
issue. The drop down boxes
was assigned to. This is a
superior one.
forms, generate work orders,
in the application are
great help desk application
Add/Edit/Delete/Email
hold jobs lists, remind you
configurable in the admin
for anyone wanting to
Admins,Staff,Members.
when jobs are waiting for
section of the software.
quickly deploy a helpdesk
Create/Edit/Delete/Close/
too long or if items has
Users can upload supporting
solution in their
Open Tickets.
been forgot. RepairShop
files to your server
information technology
Send/View/Delete/Reply
will collaborate with your
directory.
department.
Private Messages.
customers, telling them when
Add/Edit/Delete F.A.Q. in
there are updates to their
Integreted Knowledge Base.
job entry, and it will let
Fetch Mail through any Mail
them approve or refuse your
server and convert to
bids - ONLINE.
tickets. Ability to search
tickets. ADD/EDit/Delete
staff notes viewable by
staff/admins. IP Lookup
feature to check the server
status of specific ports.
Mail Piping, Unlimited Saved
Responses, TroubleShooters.
New mail piping supports
multiple mail programs and
is far more flexible. New
version contains mySQL
Toolbox with mySQL backup.
And Much Much More. Easy
Web-Based Installation.
Date: Aug, 11 2005 Date: Aug, 09 2005 Date: May, 16 2005 Date: Apr, 19 2005 |
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