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Help Desk

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Helpdesk OP 1.0

Hits: 22
*****
0.0

swDesk Online Support System

Hits: 13
*****
5.0

Accliptic Support

Hits: 7
*****
0.0

pdjk-support suite

Hits: 16
*****
0.0
PHP helpdesk designed for
The swDesk Online Support
Accliptic Support is a
The pdjk-support suite is a
smaller companies who can't
System is an innovative
web-based customer
full suite of online
spend thousands on
customer relationship
relationship management/help
technical support
commercial helpdesk programs
management (CRM) software
desk software tool for small
segments. These segments
and licensing but want some
solution designed to help
and medium sized
include: New's - The
of the commercial features.
manage customer requests
businesses. The product
ability to add news to the
Includes multi tech ticket
with greater efficiency and
of three years of
front page of your support
tracking with reports,
accuracy. An advanced
development, Accliptic
suite and allow users to
knowledge base, automatic
application with a wide
Support provides a powerful
comment on the news
inventory and more.
range of features, swDesk
- yet flexible - means to
articles. FAQ's - Sorted
 
ensures that your company
connect with one's customers
into Categories,
 
delivers the highest level
and sales prospects. Whether
Sub-categories, most viewed,
 
of customer service and
you run a small internal
newest entries etc. Users
 
support. Features include a
help-desk or provide support
can also submit FAQ's for
 
powerful knowledge base,
for products & services
administration approval and
 
unlimited number of tickets
world-wide, Accliptic
FAQ's can also be commented
 
allowed, attachments
Support can be a powerful
on similar to the news
 
support, customizable
tool for your business
commenting system. Admin's
 
interface, performance
needs. ... Accliptic
can also include HTML in
 
tracking, canned responses
Support features: -
their FAQ's. Support -
 
tool, support for high
Customer inquiry tracking
This allows users to submit
 
volume sites, advanced
and response
support tickets so that a
 
permission settings and
functionality. - Unlimited
administrator can respond
 
more. Online companies
number of CSRs/users. -
with the help they need, the
 
around the globe use swDesk
Low, one-time/non-recurring
support ticket can be
 
to reduce response times,
licensing. - Intuitive and
opened/closed by both the
 
streamline support, and
attractive default
admin and the user. Admin's
 
track productivity to
interface. - Can be easily
can also include HTML in
 
provide superior customer
integrated into any existing
their entries. Custom fields
 
service.
web site. - Web and email
in the support tickets.
 
 
based inquiry submission. -
E-mail notification about
 
 
Customer discussion
support tickets for admin's
 
 
forum. - Searchable
for individual departments
 
 
knowledge base. -
or all departments.
 
 
CSR-to-CSR mail. -
Administration Panel – A
 
 
Notices. - Trouble
very easy to use but
 
 
ticketing. - Much, much
in-depth admin panel
 
 
more! Please view our
featuring administration for
 
 
web site today for more
all of the features in the
 
 
information!
support suite.
 
 
http://www.accliptic.com/
 
 
 
products/as/
 


Date: Jan, 04 2006


Date: Jan, 04 2006


Date: Dec, 19 2005


Date: Dec, 12 2005
InnovateHelpDesk is a full
- Add/Edit Customer
ContatoXQ is a module of
eSupport is a robust and
featured support desk
Details - Add Order Details
contact with Login of user,
flexible support solution.
feature. Many unique key
to a customers reference
complete Administration and
Features a stable email >
features are making
number - Add Invoice
several templates. It
helpdesk routine, department
InnovateHelpDesk different
Details to a customer
possesss form of unknown
handling, unlimited staff
from other support desk
reference number - Edit
sending with optional for
members with ability to set
softwares. InnovateHelpDesk
Order Details - Edit
creation of account on the
specific permissions,
can assign tickets to
Invoice Details - View
part of the User who from
complete ticket management,
operators with advanced load
Sales reports in a certain
its panel consult,
FAQ management, SMS
balancing, can track the
date range. - View
management and carries
forwarding, Personalization
status of tickets and send
Specific Customer report,
through new sendings. The
(Seperate Calendar and
information emails to people
which includes all details
administrator of the system
Addressbook for staff), A
according to your rules,
for that customer. - View
in turn manages through its
comprehensive web based
personalized emails both in
Deivery Detail. Search
Panel, contacts and accounts
interface for customers,
html and plain, ticket
between a date range. -
of Users, answering,
Your customers can create
creating from emails,
Local Intranet for all your
editing, erasing. All emails
tickets via either web based
supports attachments, highly
company's details -
are sent only as
interface or through email,
customizable, easy
Archive - Contact
acknowledgment forcing the
private messaging between
installation, free upgrade
details - Live Support -
user to enter in its panel
staff members, ticket
and support, advanced custom
Technical Ticket System -
to manage its contacts, this
grouping based on priorities
unlimited fields and
Add user - Edit User -
caracteristica was kept
and status, predefined
customizable autoresponders,
Forgot password - Add
objectifying to facilitate
replies ability, template
and much more.
invoice, specific to that
to the organization and
based, ticket locking to
InnovateHelpDesk is a full
customer. - Add order,
maintenance of the
prevent duplicate replies,
featured support desk
specific to that customer.
description for each user a
backup system, IP+Email
software with the lowest
 
time that the description is
banning, ticket notes,
price and %100 re-brandable
 
kept in Data base. Moreover,
ticket flagging, ability to
structure. For more details
 
design was created with the
specify custom fields,
and online demo, please
 
care to facilitate its
printable version, multi
visit our website.
 
insertion in central page of
language support, popup
 
 
Sites existing with 5
predefined replies and a
 
 
templates available for
professional interface,
 
 
standard.
ability to reply directly
 
 
 
via email client, ability to
 
 
 
track emails, email actions,
 
 
 
flood protection. Also comes
 
 
 
with MS Outlook Integration
 
 
 
and SLA's & Escalations!


Date: Dec, 06 2005


Date: Dec, 05 2005


Date: Nov, 04 2005


Date: Nov, 02 2005
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