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Help Desk

 }

e-Desk Help Desk

Hits: 14
*****
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JR-HelpDesk Email Support Ticketing System

Hits: 13
*****
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Cerberus Helpdesk

Hits: 13
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PowerHelpDesk (PHD)

Hits: 13
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A high end e-crm application
JR-Helpdesk is a
Cerberus Helpdesk is a
PowerHelpDesk is a simple to
for helpdesk management
featured-rich email
next-generation,
use helpdesk software with:
system which is a webbased.
ticketing support system
browser-based helpdesk
Windows login mask, three
It has intellegant ticetk
written purely in PHP/MySQL.
focused on the indexing and
different access-levels:
management, self help,
It has all the features that
sharing of knowledge between
admin (full rights), leading
escalating rule for the
you need to help you provide
team members. The result is
postion (advanced rights),
customer support
quality support to your
quick, relevant answers for
employee (basic rights). ||
executives.Its a PHP/Mysql
customers. It supports
customers. A flexible
New feature: MySQL5 support
based application and
unlimited moderators and
workflow system allows the
|| Features: case
platform independent. Also
unlimited departments. It
quick association of
registration by intranet or
can be compatible with other
has rating functions which
knowledge resources and
internet, intuitive
databases lie oracle, mssql
let you know how your
inbound customer e-mail. A
operating & handling,
server, sybase.
moderators perform when
highly-sophisticated
pursuit of the course of a
 
dealing with your valuable
anti-spam engine adapts to
case/ticket, quicker
 
customers. Full Lifetime
tricks used by spammers to
reaction time on newly
 
support and upgrade PLUS
filter abnormal e-mail. The
opened cases, clear
 
FREE Installation.
project has an installed
separation between assigned
 
 
base of over 13,000
and unassigned
 
 
companies and has been under
cases/tickets, case survey
 
 
constant development for
for the user, notes /
 
 
nearly 5 years. The source
commentaries to a case,
 
 
code is provided to
flood control, highly
 
 
encourage collaboration in
customizable, create your
 
 
the highly-active community,
own layouts (with templates
 
 
as well as flexibility,
and CSS), admins can create
 
 
integration and security.
and change users, overdue
 
 
 
reports. || Requirements:
 
 
 
JavaScript, MySQL 4.x or
 
 
 
higher || Configuration:
 
 
 
safe_mode on/off,
 
 
 
register_globals on/off ||
 
 
 
PHP mail: SMTP || Available
 
 
 
in German and English
 
 
 
(Spanish, French on demand).


Date: Oct, 30 2004


Date: Jan, 02 2007


Date: Oct, 03 2006


Date: Sep, 26 2006
This script will help you to
DeskLance is a HelpDesk for
Our help desk system is a
Every wonder what it would
design a professional
Internet companies that
full featured customer
really be like to have FREE
website by offering
require communicating with
support management system
help desk software was
professional support help
their customers. Includes
that comes with
professionally written?
desk services. This services
Admin Area, Staff Area,
functionality for support
Help Desk Point is a new
can gain supports from
Member Area. With a
ticket management, a
open source help desk
repeat customers, increase
fast,easy template and Live
browseable/searchable
application based on php and
customer loyalty and
chat system, it is the
knowledgebase, and support
mysql. It’s easy to use,
satisfaction and eventually
superior one.
satisfaction measurement.
and highly customizable.
maximize your online
Add/Edit/Delete/Email
It's a robust, easy to use
 
profitsAdmin panel features
Admins,Staff,Members.
customer support solution
 
1/ supports unlimited
Create/Edit/Delete/Close/
written in PHP and HTML with
 
departments, operators; 2/
Open Tickets.
a database backend to
 
add, edit, delete
Send/View/Delete/Reply
provide users with the power
 
troubleshooters,
Private Messages.
needed to easily manage
 
knowledgebase, announcements
Add/Edit/Delete F.A.Q. in
hundreds of departments,
 
& downloads; 3/open,
Integreted Knowledge Base.
technicians and support
 
reopen, close tickets;
Fetch Mail through any Mail
requests. With our help
 
4/email auto responder. User
server and convert to
desk solution, you'll be
 
panel features 1/ submit,
tickets. Ability to search
able to: --Allow customers
 
re-open, close & check
tickets. ADD/EDit/Delete
to submit support requests
 
the status of a ticket;
staff notes viewable by
24/7 --Prioritize and
 
2/browse the
staff/admins. IP Lookup
manage all support
 
troubleshooters,
feature to check the server
requests --Allow customers
 
knowledgebase &
status of specific ports.
to track the status of
 
announcements by the
Mail Piping, Unlimited Saved
support requests --Create
 
Admin/operator; 3/download
Responses, TroubleShooters.
solutions through a
 
admin files; 4/quick access
New mail piping supports
browseable/searchable
 
to popular FAQ &
multiple mail programs and
knowledgebase --Create
 
knowledgebase topics.
is far more flexible. New
predefined automated
 
 
version contains mySQL
responses --Survey end-user
 
 
Toolbox with mySQL backup.
satisfaction
 
 
And Much Much More. Easy
 
 
 
Web-Based Installation.
 
 


Date: Aug, 27 2006


Date: Aug, 11 2005


Date: Jul, 23 2005


Date: Apr, 19 2005
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