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{
Help Desk
}|
DeskLance is a HelpDesk for
DeskLance is a HelpDesk for
DeskPRO is an advanced
Double Choco Latte will
Internet companies that
Internet companies that
web/email support system.
provide a work order
require communicating with
require communicating with
Features email processing,
implementation of a problem
their customers. Includes
their customers. Includes
attachments, custom fields,
reporting/correction system.
Admin Area, Staff Area,
Admin Area, Staff Area,
multi lingual, calendar,
Its features and concepts
Member Area. With a
Member Area. With a
tasks, instant replies,
include: Accounts - Client
fast,easy template and Live
fast,easy template and Live
custom reporting, visible
based tracking, Personnel -
chat system, it is the
chat system, it is the
source, pms, over 80
People involved in the
superior one.
superior one.
settings, tech permissions,
projects, including
Add/Edit/Delete/Email
Add/Edit/Delete/Email
payment functions, advanced
hierarchal support,
Admins,Staff,Members.
Admins,Staff,Members.
FAQ, saved search queries,
Departments - To
Create/Edit/Delete/Close/
Create/Edit/Delete/Close/
escalations and much much
"categorize"
Open Tickets.
Open Tickets.
more.
personnel, Severities - List
Send/View/Delete/Reply
Send/View/Delete/Reply
a bug's severity level,
Private Messages.
Private Messages.
Priorities - Ranks bugs by
Add/Edit/Delete F.A.Q. in
Add/Edit/Delete F.A.Q. in
priority, Time Cards - Time
Integreted Knowledge Base.
Integreted Knowledge Base.
taken on a Work Order to
Fetch Mail through any Mail
Fetch Mail through any Mail
accomplish an action and
server and convert to
server and convert to
Multiple Time Cards can be
tickets. Ability to search
tickets. Ability to search
input for a single Work
tickets. ADD/EDit/Delete
tickets. ADD/EDit/Delete
Order, Status - Tracks bugs
staff notes viewable by
staff notes viewable by
by status, Sequences -
staff/admins. IP Lookup
staff/admins. IP Lookup
Related Work Orders carry
feature to check the server
feature to check the server
the same Job Number and
status of specific ports.
status of specific ports.
incremental sequence numbers
Mail Piping, Unlimited Saved
Mail Piping, Unlimited Saved
and can also be used for
Responses, TroubleShooters.
Responses, TroubleShooters.
projects, Products -
New mail piping supports
New mail piping supports
Obvious, but also can be
multiple mail programs and
multiple mail programs and
assigned a person to
is far more flexible. New
is far more flexible. New
"report to" which
version contains mySQL
version contains mySQL
is useful for product
Toolbox with mySQL backup.
Toolbox with mySQL backup.
managers to track what
And Much Much More. Easy
And Much Much More. Easy
they're responsible for, and
Web-Based Installation.
Web-Based Installation.
E-Mail notification when a
work order is created or
closed out.
Date: Aug, 11 2005 Date: May, 02 2006 Date: Apr, 27 2005 Date: Aug, 27 2000 |
|
A high end e-crm application
e11 is a powerful, affordable
EasyTS is a simple to use
Web4future eDesk2 is the most
for helpdesk management
& customizable CRM
interface to manage your
advanced help desk system
system which is a webbased.
solution that includes
client e-mail messages.
package available today. In
It has intellegant ticetk
Knowledge management
From one interface you can
over 3 years of development,
management, self help,
solution, helpdesk, trouble
view all of the current
the list of features and
escalating rule for the
ticket, routing, lead
messages your clients
modules increased
customer support
tracking, campaign, email
have
sent you, reply to
dramatically over number of
executives.Its a PHP/Mysql
response and queue
them, and keep track of the
features our competitors
based application and
management. Features:
entire correspondence.
offer.
The system now
platform independent. Also
Unlimited no. of reps and
EasyTS
supports multiple
supports unlimited
can be compatible with other
customer queries, Internal
users so you can have
technicians and departments
databases lie oracle, mssql
Mail/Ticket management,
several people processing
with strict rules between
server, sybase.
Built-in Sales and Service
your client
e-mail messages
them, file upload and
modules, Address book, Mass
at once. Your clients will
download, auto-assigned
mailing, Autoresponder,
be able to use their normal
ticket system, unlimited
Exhaustive Reporting,
e-mail
programs to contact
mailing lists, support
Escalation, Task
you, and won't have to
groups, bug reporting and
Reassignment, Routing Engine
create a special account
tracking (for your clients),
for allocating right
through
a web-based
message archive and many
requests/mails/tickets to
interface to correspond with
many other features
right CSR/rep/employee, for
you.
currently used by helpdesk
online demo -
companies around the world.
Date: Oct, 30 2004 Date: Oct, 08 2002 Date: Dec, 20 2006 Date: May, 09 2006 |
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