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{
Help Desk
}|
Simple Support Solution is a
PowerHelpDesk is a simple to
Trellis Desk is a
This script will help you to
help desk system that allows
use helpdesk software with:
user-friendly, clean, but
design a professional
the submission of work
Windows login mask, three
powerful help desk system.
website by offering
requests by end users.
different access-levels:
It has many features,
professional support help
Tracks when requests are
admin (full rights), leading
including custom department
desk services. This services
sent, accepted, and
postion (advanced rights),
/ profile fields, rich text
can gain supports from
completed. Also tracks who
employee (basic rights). ||
editor support, ACP
repeat customers, increase
accepted which request.
New feature: MySQL5 support
permissions, department
customer loyalty and
Keeps requests organized and
|| Features: case
permissions, escalation
satisfaction and eventually
has many filters to allow
registration by intranet or
control, RSS feeds,
maximize your online
administrators to find the
internet, intuitive
statistics, advanced
profitsAdmin panel features
request they are looking for
operating & handling,
logging, API / module
1/ supports unlimited
quicker. Created by Superior
pursuit of the course of a
support and much more.
departments, operators; 2/
Computer Works,
case/ticket, quicker
Knowledge Base categories
add, edit, delete
www.supercompworks.com
reaction time on newly
and departments make it
troubleshooters,
opened cases, clear
easier to find content. You
knowledgebase, announcements
separation between assigned
can also use the skin and
& downloads; 3/open,
and unassigned
language manager, to
reopen, close tickets;
cases/tickets, case survey
customize the look &
4/email auto responder. User
for the user, notes /
feel of Trellis Desk to fit
panel features 1/ submit,
commentaries to a case,
your website.
re-open, close & check
flood control, highly
the status of a ticket;
customizable, create your
2/browse the
own layouts (with templates
troubleshooters,
and CSS), admins can create
knowledgebase &
and change users, overdue
announcements by the
reports. || Requirements:
Admin/operator; 3/download
JavaScript, MySQL 4.x or
admin files; 4/quick access
higher || Configuration:
to popular FAQ &
safe_mode on/off,
knowledgebase topics.
register_globals on/off ||
PHP mail: SMTP || Available
in German and English
(Spanish, French on demand).
Date: Sep, 27 2006 Date: Sep, 26 2006 Date: Sep, 19 2006 Date: Aug, 27 2006 |
|
Free Help Desk Software by
This Forperfect Help Desk
Developed to help support
Costing only $8.00, the
Help Desk Reloaded. Free
System from Forperfect
Fast Track customers, our
professional version of the
web based PHP helpdesk
Technologies is a powerful
application is being used by
highly popular Fast Track
software using a MySql
tool to help you manage your
several businesses around
Sites Trouble Ticket System
database. This Help Desk
customer support tickets. It
the world. The
is extremely affordable.
Customer Support Web App is
is a database web
professional version
This new and improved
being used by profit and
application in PHP and
includes a 1yr warranty with
version has a large amount
non-profit organizations
MySQL. All tickets
full access to technical
of features including: a
globally. The Help Desk
information is saved in
support by phone or email, a
better GUI, User
Software has been tested
MySQL database, the front
better user administration
Administartion, custom
extensively on WinNT, Apple
end web interfaces allow you
center, multiple language
problem categories, emailing
OS X Server, FreeBSD and
to mange your tickets
support, and much more.
options, and much much more.
Linux. End users create
anywhere anytime. Main
The FREE version has a few
This version contains a
support tickets, help desk
features include: * easy to
of the same features as the
completely redesigned User
managers and technicians
use * automatically
professional version and
Interface, and the
then login to the help desk
integrate with all email
does not include a warranty.
underlying code has also
and enter resolutions or
messages * three levels
been reorganized to allow
search threw past calls.
login (admin, staff,
you greater control over
This free Help Desk Package
clients) * support many
your customer's tickets, and
includes an automatic
different departments with
also makes it a better
install script minimizing
different email address *
experience for them by
your need to deal with MySQL
Google email style message
allowing them to easily see
directly. We have just
grouping * attachment
which ticket are open or
added new sorting features
support * free trial *
closed, and also when they
to the help desk, and also
were updated. The new design
the next page feature to
of the Fast Track Sites
help reduce clutter. Now
Trouble Ticket System Pro
with Email Notification
Edition also allows for easy
support, and a better design
changes to it, the
interface. We with support
stylesheet has been redone
for web hosting using DB
for ease of changes.
Prefixing. The help desk
also includes invoicing. We
have also just recently
updated the software, so
check our web site often for
updates and new features
added to this exciting free
project.
Date: Aug, 22 2006 Date: Aug, 22 2006 Date: Jul, 27 2006 Date: Jul, 27 2006 |
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