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{
Help Desk
}|
Full Featured Customer
DanPHPSupport is a PHP-based
Simple Support Solution is a
A growing business has at the
Support Application. Easy
support ticket system. It is
help desk system that allows
heart of its evolution the
to use client interface,
designed to be easy to use,
the submission of work
goal of a positive customer
powerful administration.
yet provide all the good
requests by end users.
experience. Efficient
Automatically import emails
features to make the average
Tracks when requests are
communication is a crucial
to the ticket system for
user happy. It has a support
sent, accepted, and
component to any business,
ease of support management
ticket system, as well as a
completed. Also tracks who
and centralizing the
and tracking and/or use the
Knowledgebase (where you can
accepted which request.
exchange network through
web inteface. Includes all
enter common questions into
Keeps requests organized and
which you reach your clients
expected functionality
a searchable database). It
has many filters to allow
is a key aspect of the
including Smart
also includes support for
administrators to find the
success your business will
Knowledgebase, Trouble
canned responses, multiple
request they are looking for
have delivering service and
Shooter, Announcements,
ticket categories, definable
quicker. Created by Superior
content to its members.
Downloads, and Submission of
severities, user management,
Computer Works,
Auracle Support Engine
Tickets. Reduce support
unlimited administrators,
www.supercompworks.com
(ASE) is the purification
requests by automatically
and more! There's also a
and tempering of a series of
searcing Knowledgebase when
BBCode editor for formatting
technologies that permits
clients submit tickets,
posts, and a rich text area
you to drive your online
automatically offer possible
for editing Knowledgebase
presence with greatest
solutions. Pool together
articles!
Most of the
control and result.
your entire support staff's
current free support ticket
Centralizing client records,
knowledge and experience
software is bad quality with
providing knowledgebase
into a single channel to
problems such as limited
articles online and in
provide the best support for
features and major security
response to ticket
your clients. Advanced
holes. DanPHPSupport will
exchanges, online
features such as Filtering
eventually change all this
discussion, email, and
rules, Spam filter, and
drawing traffic intelligence
Communication tools along
across all of your sites
with many others.
synergistically giving your
client a common ground to
interact with all your
businesses and departments -
Auracle is a tool that has
no equal.
PHP5 +
mySQL4/5. ASE Desktop
client is OSX/Windows/Linux
compatible. OSCommerce,
VBulletin, Modernbill, Ebay
integration + Kayako import
available!
Date: Nov, 13 2006 Date: Oct, 13 2006 Date: Sep, 27 2006 Date: Nov, 28 2006 |
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Web based Call Tracking and
This is very basic ticket
Trellis Desk is a
Some of the features (but not
Help Desk software that
system. No frills.
user-friendly, clean, but
all !) include:
* Easy
helps companies streamline
FreeTicket allows you to
powerful help desk system.
installation including tools
their support processes and
easily manage incoming
It has many features,
to manage installation
*
provide their customers a
messages from your customers
including custom department
Easy to understand and use
higher level of service.
in a clean web based forum.
/ profile fields, rich text
* Password encryption
Features include automated
A web based system keeps you
editor support, ACP
* Completely Scalable
*
assignments and
from having to worry about
permissions, department
Customizable task
notifications, automated
your customers messages
permissions, escalation
categories
*
e-mail alerts, user
getting stuck in your spam
control, RSS feeds,
Customizable task groups
customizeable interfaces,
filter and allows you to
statistics, advanced
* Customizable status list
customizable workflows, live
read and respond to current
logging, API / module
* Customizable priority
support chat, creation of
and past messages from
support and much more.
list
* Task feedback and
tickets from incoming
anywhere on any computer.
Knowledge Base categories
service level statistics
e-mails, knowledge base,
and departments make it
* Easy to configure
advanced administration
easier to find content. You
security
* Simple user
console and much more at an
can also use the skin and
and group creation and
incredible price.
language manager, to
maintenance
* Encryption
customize the look &
of passwords
* Easy to
feel of Trellis Desk to fit
add announcements/news
your website.
section
* Customizable
themes and templates
*
Knowledgebase that can be
standalone or created as a
result of tasks
* Tasks
can be created by users,
task managers
* Tasks
can be created by email
* LDAP support
*
Extensive task search
options
* Extensive
statistics and reporting
functionality
* Task
statistics and feeback
report
* Attachment
support
* Database
consistency checker
*
Task notification via email
and more!
Date: Dec, 22 2006 Date: Dec, 16 2006 Date: Sep, 19 2006 Date: May, 27 2006 |
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