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{
Help Desk
}|
A growing business has at the
HelpDesk Pilot is
Green Desktiny is a software
Full Featured Customer
heart of its evolution the
multi-lingual, 100% web
that professionally designed
Support Application. Easy
goal of a positive customer
based, php & mysql
for customer support
to use client interface,
experience. Efficient
driven support / trouble
helpdesk. It is powerful,
powerful administration.
communication is a crucial
ticket solution. Turn
simple and easy to use, yet
Automatically import emails
component to any business,
customer emails into tickets
with reasonable
to the ticket system for
and centralizing the
and each email id as a
price.
Since customer
ease of support management
exchange network through
deparment. Add support
satisfaction is a major
and tracking and/or use the
which you reach your clients
members (staff) to a
concern for our daily
web inteface. Includes all
is a key aspect of the
department. Each ticket
business in the internet,
expected functionality
success your business will
(issue) is grouped by
this product will surely
including Smart
have delivering service and
responses and each activity
help you to give an
Knowledgebase, Trouble
content to its members.
is tracked. It takes a
excellent support to your
Shooter, Announcements,
Auracle Support Engine
minute to setup helpdesk
customers.
You can easily
Downloads, and Submission of
(ASE) is the purification
pilot on your webserver.
handle requests from your
Tickets. Reduce support
and tempering of a series of
Yes, in a minute you would
customers with a powerful
requests by automatically
technologies that permits
have moved to a more advance
ticket management provided
searcing Knowledgebase when
you to drive your online
helpdesk management
by this product.
As
clients submit tickets,
presence with greatest
solution.
As an
integrated with
automatically offer possible
control and result.
administrator you have 100%
Knowledgebase System, this
solutions. Pool together
Centralizing client records,
control over your helpdesk
product will help you to
your entire support staff's
providing knowledgebase
activity. With announcement
create a good
knowledge and experience
articles online and in
and news feature keep your
Knowledgebase/FAQ with an
into a single channel to
response to ticket
team (staff) informed about
easy way.
You will have
provide the best support for
exchanges, online
latest developments. Help
many benefits with this
your clients. Advanced
discussion, email, and
Desk Pilot also supports
product. It saves your
features such as Filtering
drawing traffic intelligence
Canned Responses, Custom
money, free updates for 2
rules, Spam filter, and
across all of your sites
Fields, MS SQL Server
years, no need license
Communication tools along
synergistically giving your
database support, LDAP /
checking and you will get
with many others.
client a common ground to
Active Directory integration.
full PHP source code for
interact with all your
this product.
You will get
businesses and departments -
powerful ticket management,
Auracle is a tool that has
powerful knowledgebase
no equal.
PHP5 +
management, unlimited staffs
mySQL4/5. ASE Desktop
and departments, support
client is OSX/Windows/Linux
multilingual and custom
compatible. OSCommerce,
field and many others. This
VBulletin, Modernbill, Ebay
product is fully
integration + Kayako import
based-template so you can
available!
customize the appearance
easily.
Date: Nov, 28 2006 Date: Nov, 15 2006 Date: Nov, 14 2006 Date: Nov, 13 2006 |
|
Isolsoft's Support Center is
DanPHPSupport is a PHP-based
Omnistar Live is a
Cerberus Helpdesk is a
a versatile Help Desk system
support ticket system. It is
comprehensive Customer
next-generation,
intended for organizations
designed to be easy to use,
Relationship Management
browser-based helpdesk
which give support to their
yet provide all the good
solution that provides help
focused on the indexing and
customers and members. Some
features to make the average
desk trouble ticket tracking
sharing of knowledge between
of its key features:
user happy. It has a support
and more. Help desk tickets
team members. The result is
PHP/MySQL based; unlimited
ticket system, as well as a
can be submitted via email
quick, relevant answers for
number of techs and users
Knowledgebase (where you can
or directly through a
customers. A flexible
allowed; intuitive and easy
enter common questions into
customizable support request
workflow system allows the
to use staff, admin and user
a searchable database). It
form. Responses to help
quick association of
panels; 100% web based;
also includes support for
desk tickets can even be
knowledge resources and
Ticket submissions via web
canned responses, multiple
directly added to a
inbound customer e-mail. A
or email; Knowledge base;
ticket categories, definable
searchable knowledgbase. In
highly-sophisticated
User base; optional user
severities, user management,
addition to providing help
anti-spam engine adapts to
registration and login;
unlimited administrators,
desk management Omnistar
tricks used by spammers to
customizable features and
and more! There's also a
Live also includes a Live
filter abnormal e-mail. The
templates; privacy and
BBCode editor for formatting
Online Chat component that
project has an installed
permission settings;
posts, and a rich text area
will allow your sales a
base of over 13,000
multiple language support;
for editing Knowledgebase
support representatives to
companies and has been under
automated email
articles!
Most of the
chat directly with all your
constant development for
notifications of ticket
current free support ticket
web site visitors in real
nearly 5 years. The source
status; predefined replies;
software is bad quality with
time.
code is provided to
optional assigment of
problems such as limited
encourage collaboration in
tickets to technicians by
features and major security
the highly-active community,
department; private
holes. DanPHPSupport will
as well as flexibility,
messaging service for staff
eventually change all this
integration and security.
members; unlimited custom
fields; in-depth
personalized reports and
statistics; view and
advanced search of users'
history, account, tickets,
knowledge base, etc; easy
Installation... and much
more.
Date: Oct, 28 2006 Date: Oct, 13 2006 Date: Oct, 12 2006 Date: Oct, 03 2006 |
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