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SupportPRO is a powerful help
Improve the quality of your
SupportWare has been created
The swDesk Online Support
desk software with
support by providing an
to handle support issues
System is an innovative
integrated knowledge base.
integrated help desk
from your users. This
customer relationship
It allows users to submit
solution that effectively
software will email the
management (CRM) software
trouble tickets by email or
manages and controls your
Admin when a new issue is
solution designed to help
web form, and email the
support traffic. Your
posted and email the poster
manage customer requests
creator of a trouble ticket
visitors enjoy high-level
when someone answers this
with greater efficiency and
when updating or closing out
support with fast and
issue. The drop down boxes
accuracy. An advanced
a trouble ticket.
The
accurate support. Enjoy
in the application are
application with a wide
main features include:
features like an email
configurable in the admin
range of features, swDesk
*Email Piping:
parser that takes your
section of the software.
ensures that your company
Create/Modify tickets based
incoming email and creates
Users can upload supporting
delivers the highest level
on customer emails
tickets or applies them as
files to your server
of customer service and
replies to your existing
directory.
support. Features include a
tickets. It handles all
powerful knowledge base,
incoming email from any
unlimited number of tickets
number of POP accounts.
allowed, attachments
Email Filters allow you to
support, customizable
filter the route of new
interface, performance
emails. SupportTrio includes
tracking, canned responses
an impressive set of
tool, support for high
features including: Advanced
volume sites, advanced
Email Parser, Multiple POP
permission settings and
accounts. Multiple ticket
more. Online companies
views/layouts, template
around the globe use swDesk
system,
to reduce response times,
assign/merge/resolve/clos e
streamline support, and
ticket options, central CSS
track productivity to
file, graphs of reports,
provide superior customer
integrated knowledgebase,
service.
personalization options,
troubleshooters and much
more. View our online demo
today or sample our 30 day
free trial and learn why
SupportTrio is the
professional support
ticketing choice.
Date: Apr, 04 2006 Date: May, 04 2006 Date: May, 16 2005 Date: Jan, 04 2006 |
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The Systems Panel features 6
TakeScripts HelpDesk is the
TechTables is an asset and
The PHP Support Desk is a
functions for organizing any
perfect solution for
trouble ticket management
PHP/MySQL-based fully
size IT department. These
providing online support to
system. Written in PHP and
customizable support desk
features include knowledge
your customers. From small
uses the Postgresql
system with a multitude of
base, ticket system, contact
businesses to larger
database. Current features:
features that will
directory, and system
corporations, TakeScripts
View/Edit Assets; View/Edit
streamline your entire
inventory. In addition it
HelpDesk gives you the power
Tickets; View/Edit Contacts;
customer relation network.
can be implemented along
and control you need to
Ticket Followups.
Among the other varied
side your company Intranet
simplify communication with
facilities you can now
site, so users can enter
your clients - you'll save
provide your users with an
trouble tickets right from
time and money.
option of an online call
their web browser.
center. Grouped under the
category of a support
system, The PHP Support Desk
functions to notify the
technicians upon the arisal
of a problem.
Date: Jul, 16 2004 Date: Sep, 22 2005 Date: Nov, 05 2002 Date: Mar, 05 2004 |