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e11 is a powerful, affordable
phpTickets is a PHP script
FlexSupport is a powerful
ContatoXQ is a module of
& customizable CRM
that allows you to manage
help desk tool written in
contact with Login of user,
solution that includes
support tickets easily.
PHP and MySQL. It will allow
complete Administration and
Knowledge management
Priority system makes sure
users to submit trouble
several templates. It
solution, helpdesk, trouble
everyone is served in time.
tickets via a web form, it
possesss form of unknown
ticket, routing, lead
Used in real world
gives you the chance to
sending with optional for
tracking, campaign, email
environment to manage a
email the creator of a
creation of account on the
response and queue
hundred email per day but
trouble ticket when updating
part of the User who from
management. Features:
could possibly handle more
or closing out a trouble
its panel consult,
Unlimited no. of reps and
volume. Requires MySQL and
ticket.
FlexSupport is
management and carries
customer queries, Internal
POP server.
the combination of months of
through new sendings. The
Mail/Ticket management,
hard work, however it is
administrator of the system
Built-in Sales and Service
very easy to use for your
in turn manages through its
modules, Address book, Mass
customers. Some unique and
Panel, contacts and accounts
mailing, Autoresponder,
awesome features
of Users, answering,
Exhaustive Reporting,
include:
1. Customisable
editing, erasing. All emails
Escalation, Task
pages
2. Avatar (a small
are sent only as
Reassignment, Routing Engine
picture underneace your
acknowledgment forcing the
for allocating right
staff member's name)
3.
user to enter in its panel
requests/mails/tickets to
Staff wage calculator (the
to manage its contacts, this
right CSR/rep/employee, for
system can work out staff
caracteristica was kept
online demo -
wages based on working days
objectifying to facilitate
and clients' review, you can
to the organization and
hire as many as freelance
maintenance of the
staff and pay them based on
description for each user a
the calculator)
4. User
time that the description is
friendly interface for both
kept in Data base. Moreover,
your staff and clients.
5.
design was created with the
Notes function for staff to
care to facilitate its
communicate internally.
6.
insertion in central page of
Secure code to block spam
Sites existing with 5
tickets generated through
templates available for
some scripts.
7. Email
standard.
notification to the client
when the ticket is
updated.
8. Random ticket
ID for secure reason.
9.
Closing ticket in 15 days
automatically when ticket
has not been replied by
clients.
Date: Oct, 08 2002 Date: Sep, 18 2001 Date: May, 28 2012 Date: Nov, 04 2005 |
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SitePanel3 is a
ProSupport is a powerful
Features:
Class Routing;
TechTables is an asset and
fully-featured enterprise
script that enables clients
Email Parsing for new
trouble ticket management
level support and
to help themselves. Clients
tickets; Email Parsing help
system. Written in PHP and
information centre for
can browse through your
desk replies; Parts
uses the Postgresql
businesses and their
Knowledge Base articles,
Management; Asset
database. Current features:
clients.
The system is
download helpful utilities
Management; Priorities;
View/Edit Assets; View/Edit
designed to be extremely
and tools, view company
Levels/Escalation;
Tickets; View/Edit Contacts;
user-friendly but at the
announcements in real time,
Parts/Travel/Labor/Misc
Ticket Followups.
same time affording
or submit a trouble ticket
Costs; File Attachments
experienced users a
to your support team.
multitude of advanced
ProSupport was built on
options allowing them to
several key features that
fully leverage the power and
are important to maintaining
range of features the system
a good relationship with
has to offer. SitePanel3
your clients. It is a tool
consolidates all of your
to help you answer your
support efforts into a
clients' questions with ease
single web based
and efficiency.
Several
application.
SitePanel3
important features such as
is successor to the popular
email piping, complete
SItePanel 2 help desk system
ticket management, server
which is currently used by
scanning, per department
over 100 companies world
registration requirements,
wide.
template based design for
easy customization, and an
advanced activity alert
program (ProAlert) are all
included in the base package
to enable you to serve your
customers better and faster
than ever before.
Date: Oct, 04 2005 Date: Aug, 29 2005 Date: Dec, 18 2004 Date: Nov, 05 2002 |