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{
Help Desk
}|
The jab:ITS Incident Tracking
Call Center Reloaded is an
GlareSystems Free Bug
» Post Announcements so your
System provides a
excellent free web based
Tracking Revision Control
customers can stay up to
browser-based help desk
call center. This software
Software. Tired of glaring
date
» Easy to use ticket
system for tracking and
is written in php and uses a
at disorganized bug ridden
support system
» Unlimited
reporting customer support
MySQL backend. The free call
software? Get the
admins can be added
» Easy
issues and occurrences. Its
center software “much like a
development process
member system
»
features include user
help desk” was written in
organized with this free web
Notifications every time a
registration and login, up
order to allow small to
based revision control
ticket is created
» Set
to ten customizable data
medium size call centers to
software. Recommended for
tickets in different modes
fields, ability for
document and priorities
small to medium sized
(Open, On Hold and
customers to add and modify
inbound calls. C.C.R.
development groups and
Closed)
» Tickets can have
their own incident items,
features call center users,
companies. Coders upload
a different priority
» Set
ability to assign incident
including managers,
files to projects, version
different departments
»
items to users, ability to
technicians and special
numbers are managed,
Easy installation
» Highly
search incident database,
access technicians. The Call
comments are associated with
customizable design. Only
email notification, message
Center Software also has an
each version. Clear
HTML skill or an editor such
posting for discussion of
easy installation wizard,
revision history is conveyed
as Dreamweaver is required
issues, and more.
which allows the installer
through the glare web
minimal knowledge of PHP and
interface.
MySql. Please visit our web
site to download the free
call center software, view
screen shots, and take a
live call center demo.
Date: Jul, 13 2005 Date: Apr, 19 2005 Date: Apr, 19 2005 Date: Mar, 13 2005 |
|
HOT is a user-friendly
e11 is a powerful, affordable
eSupport is a robust and
Features:
Class Routing;
helpdesk/trouble-ticket
& customizable CRM
flexible support solution.
Email Parsing for new
system written using PHP and
solution that includes
Features a stable email >
tickets; Email Parsing help
MySQL. It is very powerful,
Knowledge management
helpdesk routine, department
desk replies; Parts
easy to administer, quick to
solution, helpdesk, trouble
handling, unlimited staff
Management; Asset
configure and is designed
ticket, routing, lead
members with ability to set
Management; Priorities;
using CSS and compliant code
tracking, campaign, email
specific permissions,
Levels/Escalation;
to allow for easy theme
response and queue
complete ticket management,
Parts/Travel/Labor/Misc
changes.
management. Features:
FAQ management, SMS
Costs; File Attachments
Unlimited no. of reps and
forwarding, Personalization
customer queries, Internal
(Seperate Calendar and
Mail/Ticket management,
Addressbook for staff), A
Built-in Sales and Service
comprehensive web based
modules, Address book, Mass
interface for customers,
mailing, Autoresponder,
Your customers can create
Exhaustive Reporting,
tickets via either web based
Escalation, Task
interface or through email,
Reassignment, Routing Engine
private messaging between
for allocating right
staff members, ticket
requests/mails/tickets to
grouping based on priorities
right CSR/rep/employee, for
and status, predefined
online demo -
replies ability, template
based, ticket locking to
prevent duplicate replies,
backup system, IP+Email
banning, ticket notes,
ticket flagging, ability to
specify custom fields,
printable version, multi
language support, popup
predefined replies and a
professional interface,
ability to reply directly
via email client, ability to
track emails, email actions,
flood protection. Also comes
with MS Outlook Integration
and SLA's & Escalations!
Date: Oct, 22 2004 Date: Oct, 08 2002 Date: Nov, 02 2005 Date: Dec, 18 2004 |
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