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Help Desk

 }

Web help desk software with all the features at half the price.

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Anteil OpenCRM

Hits: 10
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SupportTrio

Hits: 9
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Customer Matrix

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eForcer WebHelpDesk has all
Anteil is a PHP/MySQL-driven
Improve the quality of your
- Add/Edit Customer
of the features you would
Web-based Customer
support by providing an
Details - Add Order Details
expect from a leading edge
Relationship Management
integrated help desk
to a customers reference
product, including:
(CRM) application designed
solution that effectively
number - Add Invoice
scalability from 1 to 1000+
to help you better identify,
manages and controls your
Details to a customer
users and user friendly
attract, retain, service and
support traffic. Your
reference number - Edit
operation and installation
support customers. Employing
visitors enjoy high-level
Order Details - Edit
that is simplicity itself.
full Web architecture, this
support with fast and
Invoice Details - View
 
open-source solution is a
accurate support. Enjoy
Sales reports in a certain
 
fast and easy way for your
features like an email
date range. - View
 
company to implement a basic
parser that takes your
Specific Customer report,
 
CRM application. At the same
incoming email and creates
which includes all details
 
time, it gives programmers a
tickets or applies them as
for that customer. - View
 
head start in developing a
replies to your existing
Deivery Detail. Search
 
more customized solution.
tickets. It handles all
between a date range. -
 
Main features include:
incoming email from any
Local Intranet for all your
 
Consolidated account
number of POP accounts.
company's details -
 
information, Contact
Email Filters allow you to
Archive - Contact
 
manager, Sales opportunity
filter the route of new
details - Live Support -
 
manager, Corporate
emails. SupportTrio includes
Technical Ticket System -
 
communications, Calendars,
an impressive set of
Add user - Edit User -
 
Sales forecasting system,
features including: Advanced
Forgot password - Add
 
and High-level security.
Email Parser, Multiple POP
invoice, specific to that
 
 
accounts. Multiple ticket
customer. - Add order,
 
 
views/layouts, template
specific to that customer.
 
 
system,
 
 
 
assign/merge/resolve/clos e
 
 
 
ticket options, central CSS
 
 
 
file, graphs of reports,
 
 
 
integrated knowledgebase,
 
 
 
personalization options,
 
 
 
troubleshooters and much
 
 
 
more. View our online demo
 
 
 
today or sample our 30 day
 
 
 
free trial and learn why
 
 
 
SupportTrio is the
 
 
 
professional support
 
 
 
ticketing choice.
 


Date: Oct, 25 2004


Date: Mar, 05 2004


Date: May, 04 2006


Date: Dec, 05 2005
Trouble Ticket is a complete
DeskPRO is an advanced
IssueTrak is a leading
phpSupport was designed for a
free help desk system with
web/email support system.
provider of 100% web-based
simple but easy install.
many features for your
Features email processing,
Help Desk, Support Desk,
This system will allow users
office's IT department. It
attachments, custom fields,
Asset Management, and Issue
to submit trouble tickets
allows users to submit a
multi lingual, calendar,
Tracking Solutions. Our
via a web form, and a email
Trouble Ticket and the staff
tasks, instant replies,
customers in 13 countries
gateway. phpSupport gives
to work on and track the
custom reporting, visible
around world include Exxon,
you the option to email the
Tickets. Two access levels
source, pms, over 80
EDS, Sprint, Time Warner,
creator of a trouble ticket
for staff accounts are
settings, tech permissions,
Verizon, Knight-Ridder,
when updating or closing out
available. The script comes
payment functions, advanced
Ralph Lauren, AC Nielsen and
a trouble ticket.
with a simple installer and
FAQ, saved search queries,
hundreds more across 21
 
it is customizeable and
escalations and much much
major industry groups. The
 
'brandable'. Notable
more.
IssueTrak solutions provide
 
features include: -
 
a complete problem
 
searchable, sortable, and
 
resolution engine, including
 
customizeable Tickets
 
a two-level knowledge base,
 
list - create custom fields
 
Active Directory/LDAP
 
to store user data - create
 
support, incoming e-mail
 
custom priority levels and
 
support and a complete Asset
 
notification lists - email
 
Management solution. Based
 
updates of new Tickets,
 
on Microsoft SQL Server Data
 
Ticket status, etc -
 
Base technology, the
 
detailed Ticket browser with
 
IssueTrak solutions are
 
several Ticket status levels
 
designed from the ground up
 
and delegation - most
 
to be extremely easy to use,
 
features are modular: remove
 
installs in less then one
 
any that you don't want -
 
day, provides 100% remote
 
Trouble Ticket is actively
 
web access We provide the
 
developed and the author is
 
best technical support and
 
happy to implement requested
 
customer care in the
 
features Requires a
 
industry and continue to
 
MySQL database (the
 
have nearly 100% customer
 
installer makes the tables
 
satisfaction.
 
for you and writes a
 
 
 
settings file).
 
 
 


Date: Sep, 06 2005


Date: Apr, 27 2005


Date: Jun, 01 2004


Date: Mar, 05 2004
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