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Cerberus Helpdesk

Cerberus Helpdesk is a next-generation, browser-based helpdesk focused on the indexing and sharing of knowledge between team members. The result is quick, relevant answers for customers. A flexible workflow system allows the quick association of knowledge resources and inbound customer e-mail. A highly-sophisticated anti-spam engine adapts to tricks used by spammers to filter abnormal e-mail. The project has an installed base of over 13,000 companies and has been under constant development for nearly 5 years. The source code is provided to encourage collaboration in the highly-active community, as well as flexibility, integration and security.

Platform(s): Linux, Windows, FreeBSD, Mac OSX, Sun Solaris
Date: Oct, 03 2006
Author: WebGroup Media, LLC., http://www.cerberusweb.com/

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