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Help Desk
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eTicket is an electronic
JR-Helpdesk is a
Web based Call Tracking and
EasyTS is a simple to use
(open source) support ticket
featured-rich email
Help Desk software that
interface to manage your
system based on osTicket,
ticketing support system
helps companies streamline
client e-mail messages.
that can receive tickets via
written purely in PHP/MySQL.
their support processes and
From one interface you can
email (pop3 or pipe) and a
It has all the features that
provide their customers a
view all of the current
web-based form, as well as
you need to help you provide
higher level of service.
messages your clients
manage them using a web
quality support to your
Features include automated
have
sent you, reply to
interface, with many new
customers. It supports
assignments and
them, and keep track of the
features and bug fixes.
unlimited moderators and
notifications, automated
entire correspondence.
unlimited departments. It
e-mail alerts, user
EasyTS
supports multiple
has rating functions which
customizeable interfaces,
users so you can have
let you know how your
customizable workflows, live
several people processing
moderators perform when
support chat, creation of
your client
e-mail messages
dealing with your valuable
tickets from incoming
at once. Your clients will
customers. Full Lifetime
e-mails, knowledge base,
be able to use their normal
support and upgrade PLUS
advanced administration
e-mail
programs to contact
FREE Installation.
console and much more at an
you, and won't have to
incredible price.
create a special account
through
a web-based
interface to correspond with
you.
Date: Jan, 05 2007 Date: Jan, 02 2007 Date: Dec, 22 2006 Date: Dec, 20 2006 |
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The Workorder Processing
This is very basic ticket
Ware Support is a
The Ticket System is an easy
System available from
system. No frills.
full-featured help desk and
to use ticket support
Network-Technologies is new
FreeTicket allows you to
support ticketing system
system. The script provides
software written in PHP. Our
easily manage incoming
developed in PHP and MySQL.
an easy way to manage
system enables you to
messages from your customers
This system allows you to
incoming customer support
quickly setup a work
in a clean web based forum.
setup unlimited
requests. Features multiple
order/ticket tracking system
A web based system keeps you
representatives, tickets,
logins, captcha image spam
for as many branches as you
from having to worry about
and users, categorize
deterrent, department
need. The program is
your customers messages
tickets, prioritize tickets,
filtering, and fast ticket
currently configured for a
getting stuck in your spam
assign representatives to
searching.
Computer shop and it handles
filter and allows you to
specific categories,
that task without any
read and respond to current
customize alerts, and much
problems.
Currently
and past messages from
more. Licenses are $20.00
these functions are
anywhere on any computer.
which includes unlimited
supported:
- Add Customers
upgrades for life.
with Billing and/or Shipping
Address
- Computers checked
in are assigned to a
Customer
- Program creates
a special Workorder form to
be printed which has a
customer signature
fields.
- The printed work
order form has tickets
printed at the bottom which
can be cut and taped to
items.
- Computer history
by Customer
- Full Customer
Database Search
- Get the
status of any ticket with
one mouse click.
- Steps
can be assigned to tickets,
Checked, On Bench, Awaiting
Call, Ready For Pickup
-
The Work order form allows
you to search all repair
tickets for phrases, use it
as a solution database
- On
site Appointment Scheduler
Date: Dec, 18 2006 Date: Dec, 16 2006 Date: Dec, 13 2006 Date: Dec, 13 2006 |
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