/**
popular collection of scripts for all
*/
/** Search */
{
Customer Support
}|
An easy to use customer
Ox-Support is an online
Inquiry Handler allows you to
The Helpdesk::Mail System is
relation program which keeps
support ticketing system
keep track of your
a Perl application intended
your incoming support calls
written in Perl. Main
customers' questions and
to assist Helpdesks and
organized
allowing your
features include: a full
potential sales. Your
Support Centers in
customers to track the
browser based administrative
customers can check on their
organizing their email
progress/solution to their
control, built-in FAQ
inquiry status, and update
communication with their
support request and respond
system, searchable ticket
their inquiry. Features
customers. Especially if
to it. @Customer Quest is a
database, email
Open/Closed and high
there is one email address
ticket based CRS but does
notifications, and easy
priority inquiry settings.
and several people who reply
not require to login by
ticket and user management.
on those emails and answer
typing complicated
questions, Helpdesk::Mail
ticket-numbers. Features
can come in handy. one can
include: Web based, password
assign a "user-id"
protected administration;
for a mail to track down how
Ticket administration;
often one user asks for
New-Request alert; Customer
help, plus an additional
reaction control; Helper
"Knowledge Base"
tracking; Easy login without
feature: if your customers
ticket-numbers; Easy online
ask the same questions over
Q & A editing and
and over again, you can save
adding; Complete customer
the answer in the Knowledge
history; Multi-Admin
Base and prefill a reply
feature; Search engine;
with this answer, just by
Activity logging; Switchable
typing in some keywords and
email-notifications customer
click on a link.
<---> Support;
Fully customizable; and HTML
templates.
Date: Nov, 25 2001 Date: Nov, 05 2001 Date: May, 19 2001 Date: Apr, 29 2001 |
|
With the Fresh Question
WebTTS is a trouble ticketing
Manager you are able to
system written in PERL5.
answer questions posted by
Trouble Ticketing Systems
your users and put them
are used by businesses and
online with a simple click.
individuals to track
Private handling of
problems in some type of
questions supported.
product or service. WebTTS
Includes database
is written to be a trouble
administration through Admin
ticketing system for ISP's.
Control Panel, and easy
This package allows ISP's to
layout customization. Ideal
track various
also as ab online
service-related problems.
counselling software.
Date: Mar, 07 2001 Date: May, 11 2000 |
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