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Customer Support

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Prosupporter

Hits: 10
*****
0.0

rEmindZ

Hits: 15
*****
0.0

Simple Support

Hits: 9
*****
0.0

Site Alive

Hits: 19
*****
5.0
Prosupporter is a webbased
rEmindZ automatically sends
Simple-Support was developed
Site Alive enables you to run
helpdesk script to manage
an e-mail to your client, 7
to help speed up and
an unlimited number of live
emails and support
days before payment of an
simplify the tech-support
chat customer support
requests. One or more staff
invoice is due. The e-mail
process. Simple-Support
systems for as many
members use one POP3-Account
tells the client the date of
works by logging all
different web sites as you
to send and receive
the invoice and when the
tech-support queries in a
wish. This powerful tool is
requests. Features: - get
payment is due. rEmindZ
database.(The query will
packed with the professional
messages from a pop3 account
can be used for other
then be sent to a
administrative and operator
and store them in a
reminders.
tech-support representative
features the big guys don't
database - recognition and
 
on duty. The support query
want you to have! Call
storage of email
 
will then remain
forwarding, auto answer,
attachments - users can
 
"open" until a
sending graphics, call
send requests with a web
 
tech replies to the
filters for multiple
based submission form -
 
customer, the ticket is then
departments, sound
users can send requests by
 
"closed".
notification, multi-task
submitting an email - every
 
Simple-Supports powerful
chat windows, administrator
message has its unique
 
admin section will allow
logs, call monitoring,
ticket id for tracking -
 
techs to see which tickets
create unlimited operator
corresponding ticket id is
 
are still open and how long
and administrative accounts
retrieved automatically and
 
they have been open. This
for each system, and more.
can be added manually via
 
will make sure that requests
See it for yourself.
subject line - you can
 
are handled in order and
 
answer requests, simply
 
that none are missed or
 
store them with a comment,
 
misplaced. Some of its key
 
forward them to other users
 
features include: 100% Web
 
with a comment or set them
 
based - No software to
 
as junk - research in old
 
install on customers or
 
messages - statistics per
 
techs computers. Either can
 
user/type of messages
 
access Simple-Support from
 
user/rating - personal
 
anywhere; Template based -
 
header and footer for every
 
Customize the look and feel
 
user - standard replies for
 
to match any site by simply
 
all users - generate a
 
editing html, not perl.
 
public FAQ (knowledgebase)
 
(both in customer and tech
 
for visitors where you can
 
areas); Email capable -
 
modify the messages and
 
Customers can open a new
 
select which one should be
 
ticket by sending an email
 
displayed - original
 
to support@example.com (or
 
messages are always kept in
 
any email you choose);
 
a textfile - span pages -
 
Supports unlimited customers
 
templated based - rating of
 
(unlimited tech version
 
replies - access from any
 
available); Full reporting -
 
webbrowser worldwide (home
 
check your teams response
 
office)
 
time. (overall, per tech or
 
 
 
any combination you can
 
 
 
dream up); and many more
 
 
 
custom and tech/admin
 
 
 
features. Simple-Support is
 
 
 
available in a single tech
 
 
 
version as well as an
 
 
 
unlimited tech version.
 


Date: Jun, 07 2004


Date: Dec, 11 2003


Date: Aug, 28 2003


Date: Jul, 17 2006
SupportMan is a simple
Loaded with an advanced
SupportMan is a simple
TechDesk makes life a little
support request tracking
ticketing system, a powerful
support request tracking
easier for technical support
script. It allows for users
live support feature, both
script. It allows for users
teams. It is an easy way to
to submit problems with
an F.A.Q. and knowledgebase
to submit problems with
store all of your customer's
their hosting accounts and
builder, helpdesk search
their hosting accounts and
data efficiently & for
allows administrators to
features, and template based
allows administrators to
very fast retrieval
easily see what needs to be
integration, to do lists,
easily see and resolve the
whenever you need it! It's
done. This script generates
Support System will grant
problems.
100% template driven for an
unique ticket numbers for
your company unimaginable
 
 
each request and allows
control over its customer
 
 
administration to assign a
support. Take an online
 
 
support tech to each ticket
tour, visit our online live
 
 
individually, update
demonstration, ask our
 
 
requests easily, mail
professional staff
 
 
request submitter with the
questions, and read through
 
 
actions taken automatically,
our list of features today!
 
 
mail any user in the system
 
 
 
from the admin panel easily.
 
 
 
System automatically emails
 
 
 
submitter with results of
 
 
 
their submission.
 
 
 


Date: Jun, 08 2006


Date: Oct, 17 2006


Date: Dec, 10 2001


Date: Mar, 03 2006
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