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Prosupporter Hits: 10 ***** 0.0 Simple Support Hits: 9 ***** 0.0 @Customer Quest Hits: 9 ***** 0.0 Ox-Support Hits: 9 ***** 0.0 Prosupporter is a webbased Simple-Support was developed An easy to use customer Ox-Support is an online helpdesk script to manage to help speed up and relation program which keeps support ticketing system emails and support simplify the tech-support your incoming support calls written in Perl. Main requests. One or more staff process. Simple-Support organized allowing your features include: a full members use one POP3-Account works by logging all customers to track the browser based administrative to send and receive tech-support queries in a progress/solution to their control, built-in FAQ requests. Features: - get database.(The query will support request and respond system, searchable ticket messages from a pop3 account then be sent to a to it. @Customer Quest is a database, email and store them in a tech-support representative ticket based CRS but does notifications, and easy database - recognition and on duty. The support query not require to login by ticket and user management. storage of email will then remain typing complicated   attachments - users can "open" until a ticket-numbers. Features   send requests with a web tech replies to the include: Web based, password   based submission form - customer, the ticket is then protected administration;   users can send requests by "closed". Ticket administration;   submitting an email - every Simple-Supports powerful New-Request alert; Customer   message has its unique admin section will allow reaction control; Helper   ticket id for tracking - techs to see which tickets tracking; Easy login without   corresponding ticket id is are still open and how long ticket-numbers; Easy online   retrieved automatically and they have been open. This Q & A editing and   can be added manually via will make sure that requests adding; Complete customer   subject line - you can are handled in order and history; Multi-Admin   answer requests, simply that none are missed or feature; Search engine;   store them with a comment, misplaced. Some of its key Activity logging; Switchable   forward them to other users features include: 100% Web email-notifications customer   with a comment or set them based - No software to <---> Support;   as junk - research in old install on customers or Fully customizable; and HTML   messages - statistics per techs computers. Either can templates.   user/type of messages access Simple-Support from     user/rating - personal anywhere; Template based -     header and footer for every Customize the look and feel     user - standard replies for to match any site by simply     all users - generate a editing html, not perl.     public FAQ (knowledgebase) (both in customer and tech     for visitors where you can areas); Email capable -     modify the messages and Customers can open a new     select which one should be ticket by sending an email     displayed - original to support@example.com (or     messages are always kept in any email you choose);     a textfile - span pages - Supports unlimited customers     templated based - rating of (unlimited tech version     replies - access from any available); Full reporting -     webbrowser worldwide (home check your teams response     office) time. (overall, per tech or       any combination you can       dream up); and many more       custom and tech/admin       features. Simple-Support is       available in a single tech       version as well as an       unlimited tech version.     Date: Jun, 07 2004 Date: Aug, 28 2003 Date: Nov, 25 2001 Date: Nov, 05 2001

Customer Tracking System Hits: 8 ***** 0.0 HelpDesk Online Hits: 8 ***** 0.0 Ox-LiveSupport Hits: 8 ***** 0.0 Fresh Question Manager Hits: 8 ***** 0.0 Let Customers Submit their Fully automated web based Add life to your website, With the Fresh Question request and you get E-Mail help desk. Features ticket instantly chat with visitors Manager you are able to notifications in order to submission via forms and on your website. answer questions posted by respond to your customers. A email, unique ticket number Ox-LiveSupport can your users and put them simple and Colorful way of assigned to every request, accommodate unlimited online with a simple click. tracking Customer Requests unlimited forwarding for customers at no extra cost Private handling of with an easily configurable escalation and additional nor monthly fee, install and questions supported. Customer Request Form. A info requests, chat style run from your website. Includes database sort on Customer, Status of comments to facilitate Features: Admin Control administration through Admin Ticket, Date Submitted and internal correspondence, Panel; Users Interface; Control Panel, and easy even Agents is automated FAQ maintenance, On-Screen Alert that layout customization. Ideal available. Try the test templates based notifies you of Awaiting, also as ab online online, where the Email customization, easy setup On-hold and Active users; counselling software. notification even works if and more. Standard and SQL Optional Hold or Awaiting   you submit a valid Email-ID. editions available. Time - shows users how many       users are ahead of them and       estimated awaiting time;       Push Page Technology; Tech       can view/delete report and       full users and technician       text chat records; Uses HTTP       Protocol - supports       firewalls; Browser-based       Chat - No client software to       install and Works with       browsers 4.0 and higher.   Date: Dec, 15 2003 Date: Oct, 16 2002 Date: Jan, 14 2002 Date: Mar, 07 2001