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{
Customer Support
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Real-Time Online Chat Support
Simple-Support was developed
The Support System module
MySupport allows for users to
Software. Live Advisor gives
to help speed up and
provides an easy and
submit problems with their
your website
simplify the tech-support
efficient way for your
hosting accounts and allows
customers/visitors instant
process. Simple-Support
business to provide quality
administrators to easily see
access to real-time
works by logging all
customer support to your
what needs to be done.
technical support or a Live
tech-support queries in a
members, customers, and the
Advisor for pre-purchasing
database.(The query will
general public. Many
questions. Runs in the
then be sent to a
features are included with
background, and has auto
tech-support representative
this module including,
chat window pop-ups with
on duty. The support query
multiple support techs,
audio alerts, so your
will then remain
departments, categories,
administrator is sure to get
"open" until a
pre-written responses, full
notified of every new chat
tech replies to the
notification system, plus
session.
customer, the ticket is then
more. There are also
"closed".
powerful administrative
Simple-Supports powerful
features, allowing you and
admin section will allow
fellow administrators to
techs to see which tickets
oversee all support requests
are still open and how long
flowing through the system,
they have been open. This
and all support techs.
will make sure that requests
are handled in order and
that none are missed or
misplaced. Some of its key
features include: 100% Web
based - No software to
install on customers or
techs computers. Either can
access Simple-Support from
anywhere; Template based -
Customize the look and feel
to match any site by simply
editing html, not perl.
(both in customer and tech
areas); Email capable -
Customers can open a new
ticket by sending an email
to support@example.com (or
any email you choose);
Supports unlimited customers
(unlimited tech version
available); Full reporting -
check your teams response
time. (overall, per tech or
any combination you can
dream up); and many more
custom and tech/admin
features. Simple-Support is
available in a single tech
version as well as an
unlimited tech version.
Date: Sep, 02 2003 Date: Aug, 28 2003 Date: Aug, 22 2003 Date: May, 14 2003 |
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Fully automated web based
Add life to your website,
The Active Stats is a
SupportMan is a simple
help desk. Features ticket
instantly chat with visitors
HumanClick style application
support request tracking
submission via forms and
on your website.
that allows the Webmasters
script. It allows for users
email, unique ticket number
Ox-LiveSupport can
to interact with their
to submit problems with
assigned to every request,
accommodate unlimited
visitors in real-time. With
their hosting accounts and
unlimited forwarding for
customers at no extra cost
the Windows based
allows administrators to
escalation and additional
nor monthly fee, install and
application on your PC, you
easily see and resolve the
info requests, chat style
run from your website.
can view users navigating
problems.
comments to facilitate
Features: Admin Control
your site in real-time. By
internal correspondence,
Panel; Users Interface;
placing a graphic of your
automated FAQ maintenance,
On-Screen Alert that
own design or by using the
templates based
notifies you of Awaiting,
stock graphic that comes
customization, easy setup
On-hold and Active users;
with Active Stats, your
and more. Standard and SQL
Optional Hold or Awaiting
users can click this graphic
editions available.
Time - shows users how many
and you will be paged to
users are ahead of them and
chat with them. If you are
estimated awaiting time;
away, the user will then be
Push Page Technology; Tech
prompted with a contact
can view/delete report and
form. Their question can
full users and technician
then be emailed to you. You
text chat records; Uses HTTP
can also initiate a chat
Protocol - supports
with a user (MSIE feature
firewalls; Browser-based
only). From there you can
Chat - No client software to
use canned messages, send
install and Works with
pictures, send HTML, and
browsers 4.0 and higher.
push pages to your user. You
can also use the Active
Stats just to monitor the
site if you do not wish to
chat with your users. You
can also see if users on
your site are repeat
visitors or new, and what
sites your users are coming
from.
Date: Oct, 16 2002 Date: Jan, 14 2002 Date: Dec, 11 2001 Date: Dec, 10 2001 |
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