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Customer Support

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Inquiry Handler

Hits: 12
*****
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Live Advisor

Hits: 12
*****
0.0

MySupport

Hits: 14
*****
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Nuvana WebForm Mailer

Hits: 6
*****
0.0
Inquiry Handler allows you to
Real-Time Online Chat Support
MySupport allows for users to
With Kontak you can give your
keep track of your
Software. Live Advisor gives
submit problems with their
web site visitors way to
customers' questions and
your website
hosting accounts and allows
submit questions from their
potential sales. Your
customers/visitors instant
administrators to easily see
web browsers. When a website
customers can check on their
access to real-time
what needs to be done.
visitor submits a question,
inquiry status, and update
technical support or a Live
 
the form output is mailed to
their inquiry. Features
Advisor for pre-purchasing
 
both the visitor and an
Open/Closed and high
questions. Runs in the
 
address you specify. A
priority inquiry settings.
background, and has auto
 
unique tracking number is
 
chat window pop-ups with
 
generated, and is displayed
 
audio alerts, so your
 
to the visitor for future
 
administrator is sure to get
 
reference. All messages and
 
notified of every new chat
 
logs include the tracking
 
session.
 
number. The scripts can be
 
 
 
easily configured to match
 
 
 
any web site's look and
 
 
 
feel. All configuration
 
 
 
settings are held in a
 
 
 
single file which can be
 
 
 
edited using any text
 
 
 
editor. Also includes a
 
 
 
Web-based Control Panel
 
 
 
style configurator.
 
 
 
<b>New in
 
 
 
version
 
 
 
v1:</b>
 
 
 
General code optimization
 
 
 
and improved appearance.


Date: May, 19 2001


Date: Sep, 02 2003


Date: May, 14 2003


Date: Apr, 25 2004
OTRS (Open Ticket Request
Add life to your website,
Ox-Support is an online
Perldesk is a fully featured
System) is an open source
instantly chat with visitors
support ticketing system
help desk system that is an
Ticket Request System and
on your website.
written in Perl. Main
ideal solution for companies
email management system with
Ox-LiveSupport can
features include: a full
with more than one
many features to manage
accommodate unlimited
browser based administrative
technician who support
customer telephone calls and
customers at no extra cost
control, built-in FAQ
several users. Main features
email. The system is built
nor monthly fee, install and
system, searchable ticket
include: Email submissions,
to allow your support,
run from your website.
database, email
staff logging, knowledge
sales, pre-sales, billing,
Features: Admin Control
notifications, and easy
base, user registration, and
internal IT, helpdesk, etc.
Panel; Users Interface;
ticket and user management.
many more.
department to react quickly
On-Screen Alert that
 
 
to inbound inquiries.
notifies you of Awaiting,
 
 
 
On-hold and Active users;
 
 
 
Optional Hold or Awaiting
 
 
 
Time - shows users how many
 
 
 
users are ahead of them and
 
 
 
estimated awaiting time;
 
 
 
Push Page Technology; Tech
 
 
 
can view/delete report and
 
 
 
full users and technician
 
 
 
text chat records; Uses HTTP
 
 
 
Protocol - supports
 
 
 
firewalls; Browser-based
 
 
 
Chat - No client software to
 
 
 
install and Works with
 
 
 
browsers 4.0 and higher.
 
 


Date: Nov, 02 2003


Date: Jan, 14 2002


Date: Nov, 05 2001


Date: May, 03 2005
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