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{
Customer Support
}|
Prosupporter is a webbased
With Kontak you can give your
csLiveSupport is a live
Auscomp IT Commander is a
helpdesk script to manage
web site visitors way to
customer support application
leading new generation of
emails and support
submit questions from their
that lets you interact with
enterprise software
requests.
One or more staff
web browsers. When a website
your customers in real time.
applications built from the
members use one POP3-Account
visitor submits a question,
Your web site visitors can
ground up on Internet
to send and receive
the form output is mailed to
contact you immediately,
architecture, and available
requests.
Features:
- get
both the visitor and an
live, using only their web
for the first time on a
messages from a pop3 account
address you specify. A
browser. If they have a
never before available 'try
and store them in a
unique tracking number is
question while they are
before you buy' basis for
database
- recognition and
generated, and is displayed
looking over your site, all
such applications.
storage of email
to the visitor for future
they have to do is click the
Delivers comprehensive
attachments
- users can
reference. All messages and
image that says you are
Help Desk, Knowledge Base,
send requests with a web
logs include the tracking
online. They are immediately
Data, Security, Asset and
based submission form
-
number. The scripts can be
connected to the
Cost Management
users can send requests by
easily configured to match
csLiveSupport control panel
functionality in a pure,
submitting an email
- every
any web site's look and
where they can chat with a
easy to use and cost
message has its unique
feel. All configuration
representative of your
efficient Intranet
ticket id for tracking
-
settings are held in a
organization in real time.
Application.
Free full
corresponding ticket id is
single file which can be
featured 28-day trial.
retrieved automatically and
edited using any text
can be added manually via
editor. Also includes a
subject line
- you can
Web-based Control Panel
answer requests, simply
style configurator.
store them with a comment,
<b>New in
forward them to other users
version
with a comment or set them
v1:</b>
as junk
- research in old
General code optimization
messages
- statistics per
and improved appearance.
user/type of messages
user/rating
- personal
header and footer for every
user
- standard replies for
all users
- generate a
public FAQ (knowledgebase)
for visitors where you can
modify the messages and
select which one should be
displayed
- original
messages are always kept in
a textfile
- span pages
-
templated based
- rating of
replies
- access from any
webbrowser worldwide (home
office)
Date: Jun, 07 2004 Date: Apr, 25 2004 Date: Mar, 10 2004 Date: Feb, 02 2004 |
|
Let Customers Submit their
rEmindZ automatically sends
The CGIResource.de
OTRS (Open Ticket Request
request and you get E-Mail
an e-mail to your client, 7
Supportsystem is a Ticket-ID
System) is an open source
notifications in order to
days before payment of an
based support system. Users
Ticket Request System and
respond to your customers. A
invoice is due. The e-mail
can add their questions,
email management system with
simple and Colorful way
of
tells the client the date of
have full control of their
many features to manage
tracking Customer Requests
the invoice and when the
tickets and can access their
customer telephone calls and
with an easily configurable
payment is due.
rEmindZ
status anytime. The admin
email. The system is built
Customer Request Form.
A
can be used for other
receives the mail and answer
to allow your support,
sort on Customer, Status of
reminders.
the question via Web. The
sales, pre-sales, billing,
Ticket, Date Submitted and
script requires MySQL and
internal IT, helpdesk, etc.
even Agents is
some other Modules. You can
department to react quickly
available.
Try the test
change the design easily and
to inbound inquiries.
online, where the Email
change the names of the
notification even works if
CGI-Files.
you submit a valid Email-ID.
Date: Dec, 15 2003 Date: Dec, 11 2003 Date: Dec, 01 2003 Date: Nov, 02 2003 |
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