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Customer Support

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CosmicContacts

Hits: 24
*****
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csLiveSupport :: Web based, LIVE, customer support system!

Hits: 30
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Customer Tracking System

Hits: 8
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Envex Support System Module

Hits: 7
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Once you use CosmicContacts
csLiveSupport is a live
Let Customers Submit their
The Support System module
v2.5 you'll find out how
customer support application
request and you get E-Mail
provides an easy and
beneficial this product
that lets you interact with
notifications in order to
efficient way for your
really is. We use
your customers in real time.
respond to your customers. A
business to provide quality
CosmicContacts on this site
Your web site visitors can
simple and Colorful way of
customer support to your
so that we never lose track
contact you immediately,
tracking Customer Requests
members, customers, and the
of our customers and our
live, using only their web
with an easily configurable
general public. Many
customers can update their
browser. If they have a
Customer Request Form. A
features are included with
inquiry at any time. It also
question while they are
sort on Customer, Status of
this module including,
allows for live customer
looking over your site, all
Ticket, Date Submitted and
multiple support techs,
support, and for us to have
they have to do is click the
even Agents is
departments, categories,
a set of contactable
image that says you are
available. Try the test
pre-written responses, full
departments and designate
online. They are immediately
online, where the Email
notification system, plus
staff members access to
connected to the
notification even works if
more. There are also
specific departments.
csLiveSupport control panel
you submit a valid Email-ID.
powerful administrative
 
where they can chat with a
 
features, allowing you and
 
representative of your
 
fellow administrators to
 
organization in real time.
 
oversee all support requests
 
 
 
flowing through the system,
 
 
 
and all support techs.


Date: Jun, 01 2005


Date: Mar, 10 2004


Date: Dec, 15 2003


Date: Aug, 22 2003
With the Fresh Question
Auscomp IT Commander is a
Fully automated web based
The Helpdesk::Mail System is
Manager you are able to
leading new generation of
help desk. Features ticket
a Perl application intended
answer questions posted by
enterprise software
submission via forms and
to assist Helpdesks and
your users and put them
applications built from the
email, unique ticket number
Support Centers in
online with a simple click.
ground up on Internet
assigned to every request,
organizing their email
Private handling of
architecture, and available
unlimited forwarding for
communication with their
questions supported.
for the first time on a
escalation and additional
customers. Especially if
Includes database
never before available 'try
info requests, chat style
there is one email address
administration through Admin
before you buy' basis for
comments to facilitate
and several people who reply
Control Panel, and easy
such applications.
internal correspondence,
on those emails and answer
layout customization. Ideal
Delivers comprehensive
automated FAQ maintenance,
questions, Helpdesk::Mail
also as ab online
Help Desk, Knowledge Base,
templates based
can come in handy. one can
counselling software.
Data, Security, Asset and
customization, easy setup
assign a "user-id"
 
Cost Management
and more. Standard and SQL
for a mail to track down how
 
functionality in a pure,
editions available.
often one user asks for
 
easy to use and cost
 
help, plus an additional
 
efficient Intranet
 
"Knowledge Base"
 
Application. Free full
 
feature: if your customers
 
featured 28-day trial.
 
ask the same questions over
 
 
 
and over again, you can save
 
 
 
the answer in the Knowledge
 
 
 
Base and prefill a reply
 
 
 
with this answer, just by
 
 
 
typing in some keywords and
 
 
 
click on a link.


Date: Mar, 07 2001


Date: Feb, 02 2004


Date: Oct, 16 2002


Date: Apr, 29 2001
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