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- DHTML Menu DeluxeCreate Superb DHTML DropDown Menu Menu For Your Site. Free Trial Download!deluxe-tree.com
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Customer Support
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Helpdesk, FAQ, knowledge
Web Dev Live Support is a
SupportMan is a simple
A web-based helpdesk system.
base, smart autoresponders,
real-time messaging software
support request tracking
It supports file
live support chat - all in
that allows your sales
script. It allows for users
attachments, hidden remarks,
one product. AtomicDesk
people to chat directly with
to submit problems with
priority marking etc. Unlike
supports user requests sent
customers while they are on
their hosting accounts and
other similar products, this
via web-based interface, as
your web site and allow you
allows administrators to
script does not use the
well as incoming requests
to add the human touch to
easily see what needs to be
conventional
from POP3
your help system.
The
done. This script generates
"assign/completed"
mailbox.
Intelligent
software is 100% browser
unique ticket numbers for
method to close past
autoresponder system can
based and requires NO extra
each request and allows
tickets. Instead, it uses an
send the best-matching
software or hardware, You
administration to assign a
intelligent method to
answers from FAQ/knowledge
can establish one-on-one
support tech to each ticket
sort/rank inquiry tickets.
base and reduce workload of
conversations using a
individually, update
You can even tell whether
support staff.
Staff can
standard web browser,
requests easily, mail
your replies have been read
communicate using either
providing support from any
request submitter with the
by the visitors. It is now
web-based staff panel, or
computer, anywhere. Features
actions taken automatically,
FREE!
their e-mail
include Unlimited helpers
mail any user in the system
client.
Personal
Real-time chats Request live
from the admin panel easily.
permissions and response
support with a single click
System automatically emails
priority are configurable
Multiple chat requests Email
submitter with results of
for each staff
signature Email transcripts
their submission.
member.
Comprehensive
Visitor footprints tracking
overall usage statistics and
Capture visitor data (IP,
efficiency reporting module
Browser & OS...)
motivates staff to do their
Track page where the
work better.
Fuzzy logic
visitors clicked from PUSH
powered search engine for
HTML pages Embed images and
FAQ and KnowledgeBase finds
a lot more. Demo Available.
relevant answers better than
exact keywords search
engines and places the most
relevent articles on the
top.
If customer
requests a chat session via
special form, AtomicDesk
selects the best-suited chat
partner automatically.
All
chat sessions are recorded
for reference or for later
followup.
Date: May, 08 2006 Date: Nov, 10 2004 Date: Jun, 08 2006 Date: Apr, 19 2005 |
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Free trouble ticket software.
rEmindZ automatically sends
MySupport allows for users to
The Active Stats is a
Simple yet powerful help
an e-mail to your client, 7
submit problems with their
HumanClick style application
desk for your web
days before payment of an
hosting accounts and allows
that allows the Webmasters
site.
Features trouble
invoice is due. The e-mail
administrators to easily see
to interact with their
ticket tracking, email
tells the client the date of
what needs to be done.
visitors in real-time. With
alerts, unlimited operators,
the invoice and when the
the Windows based
ticket transfers and highly
payment is due.
rEmindZ
application on your PC, you
customizable html and email
can be used for other
can view users navigating
templates.
Additional
reminders.
your site in real-time. By
modules for file uploads,
placing a graphic of your
email based submissions and
own design or by using the
MySQL database.
stock graphic that comes
with Active Stats, your
users can click this graphic
and you will be paged to
chat with them. If you are
away, the user will then be
prompted with a contact
form. Their question can
then be emailed to you. You
can also initiate a chat
with a user (MSIE feature
only). From there you can
use canned messages, send
pictures, send HTML, and
push pages to your user. You
can also use the Active
Stats just to monitor the
site if you do not wish to
chat with your users. You
can also see if users on
your site are repeat
visitors or new, and what
sites your users are coming
from.
Date: Sep, 07 2004 Date: Dec, 11 2003 Date: May, 14 2003 Date: Dec, 11 2001 |
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