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{
Customer Support
}|
Perldesk is a fully featured
A web-based helpdesk system.
The ABTi User Feedback allows
Upgrade Director makes
help desk system that is an
It supports file
site owners to get user
managing the updates for
ideal solution for companies
attachments, hidden remarks,
feedback. It is ideal for
your Perl or PHP programs
with more than one
priority marking etc. Unlike
user- or customer-driven
extremely easy. Just setup
technician who support
other similar products, this
websites. It has
the program, place a little
several users. Main features
script does not use the
"browse"
piece of code in your
include: Email submissions,
conventional
functionality for users.
program before anyone
staff logging, knowledge
"assign/completed"
There are confirmation and
downloads it, and you have
base, user registration, and
method to close past
alert mails for users and
instant access to letting
many more.
tickets. Instead, it uses an
site owners, respectively.
everyone know when there is
intelligent method to
Alert mails help ensure that
an upgrade available. Also,
sort/rank inquiry tickets.
customer concerns are
track web sites that have
You can even tell whether
attended to in a timely
your program(s) installed.
your replies have been read
manner. The admin resources
by the visitors. It is now
are protected with Basic
FREE!
authentication.
Date: May, 03 2005 Date: Apr, 19 2005 Date: Apr, 07 2005 Date: Mar, 09 2005 |
|
Web Dev Live Support is a
WonderDesk is a fully
Free trouble ticket software.
The script will help you to
real-time messaging software
automated Web based help
Simple yet powerful help
handle requests from users
that allows your sales
desk program. Your customers
desk for your web
of your homepage. There are
people to chat directly with
are notified via email each
site.
Features trouble
lots of features such
customers while they are on
step of the way, throughout
ticket tracking, email
as:<br>
- get
your web site and allow you
the duration of their
alerts, unlimited operators,
messages from a pop3 account
to add the human touch to
support request. At any
ticket transfers and highly
and store them in a
your help system.
The
time, they can log back in
customizable html and email
software is 100% browser
and check the status or
templates.
Additional
based and requires NO extra
update their support
modules for file uploads,
software or hardware, You
request. They can also work
email based submissions and
can establish one-on-one
one on one with the
MySQL database.
conversations using a
technician that is assigned
standard web browser,
to the support request.
providing support from any
Other main features include:
computer, anywhere. Features
complete organization for
include Unlimited helpers
your company, designed for
Real-time chats Request live
the Internet or Intranet,
support with a single click
allows you to hire remote
Multiple chat requests Email
technicians, automatic
signature Email transcripts
notification to the
Visitor footprints tracking
technicians via email or
Capture visitor data (IP,
pager, efficient point and
Browser & OS...)
click interface, fully
Track page where the
searchable database
visitors clicked from PUSH
including customer history,
HTML pages Embed images and
tons of statistics, and much
a lot more. Demo Available.
more.
Date: Nov, 10 2004 Date: Sep, 09 2004 Date: Sep, 07 2004 Date: Jul, 16 2004 |
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