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{
Customer Support
}|
A web-based helpdesk system.
An easy to use customer
The ABTi User Feedback allows
ActivDesk SQL is a feature
It supports file
relation program which keeps
site owners to get user
rich web based help/support
attachments, hidden remarks,
your incoming support calls
feedback. It is ideal for
desk system. In today's
priority marking etc. Unlike
organized
allowing your
user- or customer-driven
information age, your
other similar products, this
customers to track the
websites. It has
customers deserve and demand
script does not use the
progress/solution to their
"browse"
great customer support.
conventional
support request and respond
functionality for users.
ActivDesk has been designed
"assign/completed"
to it. @Customer Quest is a
There are confirmation and
for this from start to
method to close past
ticket based CRS but does
alert mails for users and
finish, no matter how
tickets. Instead, it uses an
not require to login by
site owners, respectively.
demanding the task. Manage
intelligent method to
typing complicated
Alert mails help ensure that
support requests &
sort/rank inquiry tickets.
ticket-numbers. Features
customer concerns are
questions from customers
You can even tell whether
include: Web based, password
attended to in a timely
with ease in an organized
your replies have been read
protected administration;
manner. The admin resources
and professional manner.
by the visitors. It is now
Ticket administration;
are protected with Basic
ActivDesk also eliminates
FREE!
New-Request alert; Customer
authentication.
any spam related problems
reaction control; Helper
when dealing with customers
tracking; Easy login without
or potential customers. It
ticket-numbers; Easy online
comes with fully
Q & A editing and
customizable customer
adding; Complete customer
control panels, admin panel,
history; Multi-Admin
support staff access levels,
feature; Search engine;
knowledge base functionality
Activity logging; Switchable
and many more.
email-notifications customer
<---> Support;
Fully customizable; and HTML
templates.
Date: Apr, 19 2005 Date: Nov, 25 2001 Date: Apr, 07 2005 Date: Jan, 20 2006 |
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The Active Stats is a
The script will help you to
Helpdesk, FAQ, knowledge
The CGIResource.de
HumanClick style application
handle requests from users
base, smart autoresponders,
Supportsystem is a Ticket-ID
that allows the Webmasters
of your homepage. There are
live support chat - all in
based support system. Users
to interact with their
lots of features such
one product. AtomicDesk
can add their questions,
visitors in real-time. With
as:<br>
- get
supports user requests sent
have full control of their
the Windows based
messages from a pop3 account
via web-based interface, as
tickets and can access their
application on your PC, you
and store them in a
well as incoming requests
status anytime. The admin
can view users navigating
from POP3
receives the mail and answer
your site in real-time. By
mailbox.
Intelligent
the question via Web. The
placing a graphic of your
autoresponder system can
script requires MySQL and
own design or by using the
send the best-matching
some other Modules. You can
stock graphic that comes
answers from FAQ/knowledge
change the design easily and
with Active Stats, your
base and reduce workload of
change the names of the
users can click this graphic
support staff.
Staff can
CGI-Files.
and you will be paged to
communicate using either
chat with them. If you are
web-based staff panel, or
away, the user will then be
their e-mail
prompted with a contact
client.
Personal
form. Their question can
permissions and response
then be emailed to you. You
priority are configurable
can also initiate a chat
for each staff
with a user (MSIE feature
member.
Comprehensive
only). From there you can
overall usage statistics and
use canned messages, send
efficiency reporting module
pictures, send HTML, and
motivates staff to do their
push pages to your user. You
work better.
Fuzzy logic
can also use the Active
powered search engine for
Stats just to monitor the
FAQ and KnowledgeBase finds
site if you do not wish to
relevant answers better than
chat with your users. You
exact keywords search
can also see if users on
engines and places the most
your site are repeat
relevent articles on the
visitors or new, and what
top.
If customer
sites your users are coming
requests a chat session via
from.
special form, AtomicDesk
selects the best-suited chat
partner automatically.
All
chat sessions are recorded
for reference or for later
followup.
Date: Dec, 11 2001 Date: Jul, 16 2004 Date: May, 08 2006 Date: Dec, 01 2003 |
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