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{
Customer Support
}|
csLiveSupport is a live
Loaded with an advanced
Once you use CosmicContacts
The ABTi User Feedback allows
customer support application
ticketing system, a powerful
v2.5 you'll find out how
site owners to get user
that lets you interact with
live support feature, both
beneficial this product
feedback. It is ideal for
your customers in real time.
an F.A.Q. and knowledgebase
really is. We use
user- or customer-driven
Your web site visitors can
builder, helpdesk search
CosmicContacts on this site
websites. It has
contact you immediately,
features, and template based
so that we never lose track
"browse"
live, using only their web
integration, to do lists,
of our customers and our
functionality for users.
browser. If they have a
Support System will grant
customers can update their
There are confirmation and
question while they are
your company unimaginable
inquiry at any time. It also
alert mails for users and
looking over your site, all
control over its customer
allows for live customer
site owners, respectively.
they have to do is click the
support. Take an online
support, and for us to have
Alert mails help ensure that
image that says you are
tour, visit our online live
a set of contactable
customer concerns are
online. They are immediately
demonstration, ask our
departments and designate
attended to in a timely
connected to the
professional staff
staff members access to
manner. The admin resources
csLiveSupport control panel
questions, and read through
specific departments.
are protected with Basic
where they can chat with a
our list of features today!
authentication.
representative of your
organization in real time.
Date: Mar, 10 2004 Date: Oct, 17 2006 Date: Jun, 01 2005 Date: Apr, 07 2005 |
|
The Ticket System is an easy
ActivDesk SQL is a feature
Site Alive enables you to run
Helpdesk, FAQ, knowledge
to use ticket support
rich web based help/support
an unlimited number of live
base, smart autoresponders,
system. The script provides
desk system. In today's
chat customer support
live support chat - all in
an easy way to manage
information age, your
systems for as many
one product. AtomicDesk
incoming customer support
customers deserve and demand
different web sites as you
supports user requests sent
requests. Features multiple
great customer support.
wish. This powerful tool is
via web-based interface, as
logins, captcha image spam
ActivDesk has been designed
packed with the professional
well as incoming requests
deterrent, department
for this from start to
administrative and operator
from POP3
filtering, and fast ticket
finish, no matter how
features the big guys don't
mailbox.
Intelligent
searching.
demanding the task. Manage
want you to have! Call
autoresponder system can
support requests &
forwarding, auto answer,
send the best-matching
questions from customers
sending graphics, call
answers from FAQ/knowledge
with ease in an organized
filters for multiple
base and reduce workload of
and professional manner.
departments, sound
support staff.
Staff can
ActivDesk also eliminates
notification, multi-task
communicate using either
any spam related problems
chat windows, administrator
web-based staff panel, or
when dealing with customers
logs, call monitoring,
their e-mail
or potential customers. It
create unlimited operator
client.
Personal
comes with fully
and administrative accounts
permissions and response
customizable customer
for each system, and more.
priority are configurable
control panels, admin panel,
See it for yourself.
for each staff
support staff access levels,
member.
Comprehensive
knowledge base functionality
overall usage statistics and
and many more.
efficiency reporting module
motivates staff to do their
work better.
Fuzzy logic
powered search engine for
FAQ and KnowledgeBase finds
relevant answers better than
exact keywords search
engines and places the most
relevent articles on the
top.
If customer
requests a chat session via
special form, AtomicDesk
selects the best-suited chat
partner automatically.
All
chat sessions are recorded
for reference or for later
followup.
Date: Dec, 07 2006 Date: Jan, 20 2006 Date: Jul, 17 2006 Date: May, 08 2006 |
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