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{
Customer Support
}|
The Ticket System is an easy
Loaded with an advanced
Site Alive enables you to run
SupportMan is a simple
to use ticket support
ticketing system, a powerful
an unlimited number of live
support request tracking
system. The script provides
live support feature, both
chat customer support
script. It allows for users
an easy way to manage
an F.A.Q. and knowledgebase
systems for as many
to submit problems with
incoming customer support
builder, helpdesk search
different web sites as you
their hosting accounts and
requests. Features multiple
features, and template based
wish. This powerful tool is
allows administrators to
logins, captcha image spam
integration, to do lists,
packed with the professional
easily see what needs to be
deterrent, department
Support System will grant
administrative and operator
done. This script generates
filtering, and fast ticket
your company unimaginable
features the big guys don't
unique ticket numbers for
searching.
control over its customer
want you to have! Call
each request and allows
support. Take an online
forwarding, auto answer,
administration to assign a
tour, visit our online live
sending graphics, call
support tech to each ticket
demonstration, ask our
filters for multiple
individually, update
professional staff
departments, sound
requests easily, mail
questions, and read through
notification, multi-task
request submitter with the
our list of features today!
chat windows, administrator
actions taken automatically,
logs, call monitoring,
mail any user in the system
create unlimited operator
from the admin panel easily.
and administrative accounts
System automatically emails
for each system, and more.
submitter with results of
See it for yourself.
their submission.
Date: Dec, 07 2006 Date: Oct, 17 2006 Date: Jul, 17 2006 Date: Jun, 08 2006 |
|
Helpdesk, FAQ, knowledge
TechDesk makes life a little
ActivDesk SQL is a feature
Once you use CosmicContacts
base, smart autoresponders,
easier for technical support
rich web based help/support
v2.5 you'll find out how
live support chat - all in
teams. It is an
easy way to
desk system. In today's
beneficial this product
one product. AtomicDesk
store all of your customer's
information age, your
really is. We use
supports user requests sent
data efficiently & for
customers deserve and demand
CosmicContacts on this site
via web-based interface, as
very fast
retrieval
great customer support.
so that we never lose track
well as incoming requests
whenever you need it! It's
ActivDesk has been designed
of our customers and our
from POP3
100% template driven for an
for this from start to
customers can update their
mailbox.
Intelligent
finish, no matter how
inquiry at any time. It also
autoresponder system can
demanding the task. Manage
allows for live customer
send the best-matching
support requests &
support, and for us to have
answers from FAQ/knowledge
questions from customers
a set of contactable
base and reduce workload of
with ease in an organized
departments and designate
support staff.
Staff can
and professional manner.
staff members access to
communicate using either
ActivDesk also eliminates
specific departments.
web-based staff panel, or
any spam related problems
their e-mail
when dealing with customers
client.
Personal
or potential customers. It
permissions and response
comes with fully
priority are configurable
customizable customer
for each staff
control panels, admin panel,
member.
Comprehensive
support staff access levels,
overall usage statistics and
knowledge base functionality
efficiency reporting module
and many more.
motivates staff to do their
work better.
Fuzzy logic
powered search engine for
FAQ and KnowledgeBase finds
relevant answers better than
exact keywords search
engines and places the most
relevent articles on the
top.
If customer
requests a chat session via
special form, AtomicDesk
selects the best-suited chat
partner automatically.
All
chat sessions are recorded
for reference or for later
followup.
Date: May, 08 2006 Date: Mar, 03 2006 Date: Jan, 20 2006 Date: Jun, 01 2005 |
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