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Designing an Account Unlock Application Hits: 21 ***** 0.0 In this article we are going       to try and provide some       ideas for your to reduce       those calls to the help       desk. In this project we       created a help desk portal,       this portal pretty much has       a main page that you can go       to download patches, virus       definition files, and manage       account unlock information.       Calls to the help desk for       unlocking locked accounts       accounted for a large       percentage of calls, so in       order to streamline the       process we created an       application that tied in       with the intranet user       portal. Part of the       application design was       adding additional fields to       the user preferences table       called       "pin_number",       "question", and       "answer". As part       of the design of the       application, we wanted the       user to provide a personal       identification number, and       answer a challenge question       that they previously       configured in the       application. This article is       not going to go into every       detail of creating the       application, but we will       provide the ADSI code and       some design ideas for       creating your own       self-service account unlock       application.       Date: Aug, 18 2003