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Customer Support
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Help Centric is a
Well documented open source
Sage Support is a web based
GKNHelpdesk solution that
comprehensive, flexible, and
CRM software package to do
support system for
aims evaluating, directing,
portable ... web-based Help
just about everything!
efficiently managing visitor
tracking, reporting and
Desk System. Automatic
It's 100%, easy to install
questions. The ticketing
restoring the customer
responses to tickets, e-mail
and can be up and running in
system organizes questions
tickets which include
notifications, customer
minutes!
by categories. The knowledge
complaints and requests,
profile matching and a
base publishes answers to
strengthens communication
feature-rich knowledge base
common questions. Features
between you and your
put Help Centric in a league
include unlimited tickets,
customer, determines
of its own. Common help desk
articles, and staff; email
standart techniques to meet
requests are handled quickly
and RSS subscriptions; and
requests and arises the
using the preset automatic
100% fully customizable ASP
efficiency of your
responses. Help Centric
source.
employees. General Features
comes with a Help Ticket
; Unlimited department, user
History and Tracking module.
and support operator.
There are separate web
Viewing related solution
applications provided for
from F.A.Q database before
administrators and tech
sending the ticket.
support staff. Customers
Attaching files to tickets.
(internal and external) can
ASPEMAIL, ASPUPLOAD. ASP,
open and track their own
MYSQL. GKNHelpdesk does not
tickets. Includes a FREE
require DLL OR ACTIVEX. Free
contact manager! In
FTP setup.
addition, this help desk
system interfaces with our
other applications for:
Project Management,
TimeSheets, Calendar and
Time Management, CRM and
Sales Force Automation,
Product Management, Service
Management, Quote
Management, and Order
Management. Customizable ASP
source code. This software
covers UNLIMITED USERS.
Date: Nov, 02 2006 Date: Oct, 21 2006 Date: Aug, 11 2006 Date: Jul, 10 2006 |
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Absolute Live Support is a
All these features are
Sophisticated eCRM customer
Free ASP Web Based Help Desk
Complete eCRM Live customer
included in site settings
support Help Desk. No
Software, this is the best
support Help Desk system.
menu. You can control
DLLs,Works with SQL Server,
free help desk software.
Increase your sales by
whether email should be sent
MS Access, and MySQL.
Includes Support for Access
providing live customer
or not, enable/disable
Unlimited users &
or M.S. SQL server for the
support on your site. This
attachments, define your
departments, Web based
database backend. Features
is not a hosted application,
custom attachment types
support solution.
Help Desk Web Based
Absolute Live Support runs
etc.
Site
Representatives can save
Installation wizard for easy
under your own domain on
Settings.
Email
time, share info &
setup. Knowledge base
your own site. Developed
Settings.
Ticket
present a polished image,
search, trouble ticket
using 100% pure ASP code,
Settings.
Attachment
from any online browser.
escalation and email
there are No DLLs to
Settings.
Admin can view
Auto POP3 email polling,
support. Zen Help Desk
install, It supports Access
voting report for
intergrated knowledge base,
Software is free,
and SQL Server
technician.
Admin can set
file uploads/downloads,
professionally designed and
databases,unlimited users
send emails.
Admin can
developed to enhance your
and departments (get your
add/edit and view
companies customer support
whole staff to work with the
technicians, can define
needs. Don’t pay for Help
system), visitor tracking
permissions like admin panel
Desk Software, download and
and proactive chat (invite
access ,cross technicians
demo it now for free. We
to chat), canned commands,
tickets support, assign
have updated the software to
detailed stats and much more
categories etc. News:
you
provide better login
(Also available in ASP.NET).
can post news from admin
security.
panel based on permission
news can be viewed by
technician/users.
Knowledge base:
you can
create unlimited knowledge
base with categories and
articles.
Date: May, 27 2006 Date: May, 22 2006 Date: May, 14 2006 Date: Apr, 23 2006 |
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